Telkom ADSL exchange and network problems: Your help needed

Hi,

Having the same disconnection problems.
I am on a 20mb adsl line. Been on it for 4+ months with no problems with 18mb down and 0.8-1.0 up with 30ms local ping.
The last weeks has been hell for me. 50+ disconnects during the day. Line sync drops from 20mb to 9 and in between. I logged a fault,they say I'm too far from the exchange.
The problem is,my line was fine before at 20mb. What changed during the last month? Can't seem to get an answer from anyone.
No fibre in my area unfortunately.

Could anyone help out or maybe know what's the issue?

Thanks
 
Plumstead

what download/upload

Tel: 021797

Telkom 4MB line

Ping: 190ms
Download: 0.35Mbps
Upload: 0.02Mbps

Tracing route to telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms login.router [10.0.0.2]
2 * * * Request timed out.
3 * * 13 ms 105.187.252.61
4 31 ms 22 ms 11 ms 105.187.252.62
5 14 ms 11 ms 13 ms 105.226.0.57
6 12 ms 11 ms 11 ms 196.25.190.209
7 35 ms 34 ms 34 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.58]
8 36 ms 64 ms 38 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.10.42]
9 34 ms 34 ms 34 ms 198.54.206.73
10 37 ms 37 ms 37 ms telkom.co.za [165.143.158.60]

Trace complete.
 
Walmer Port Elizabeth frequent cut off of ADSL from the Adams Road exchange 041367 added to shocking speeds. My 10 Mbps line is only downloading at < 6. That's when it's operational. this started yesterday and has been at it all day today. Sent a PM to TelkomZA.
 
Gordon's Bay ADSL problems

Been experiencing extreme latency, especially in the evenings.
Morning line good, 10ms latency / download 3.6 Mbps
From 6pm steadily degrading. Latency 300ms+ and download max .5 Mbps

Phone number (021 856)
ADSL line speed 4Mbps
ISP's capped Telkom + Afrihost + WebAfrica (all ISP accounts give similar problems, also tried Telkom guest account)
Line starts seriously degrading from 4pm. 8pm almost unusable until midnight when latency starts to improve again.

--- Telkom Guest account ---
Tracing route to Telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.1.1
2 * 426 ms 316 ms wbs-ip-esr-4.south.dsl.telkomsa.net [105.224.92.1]
3 * * 238 ms 105-187-252-61.ti-sen.telkomsa.net [105.187.252.61]
4 * * * Request timed out.
5 502 ms 259 ms 248 ms ipc-aggr-2.south.dsl.telkomsa.net [105.226.0.57]
6 * 544 ms 370 ms 165.165.214.213
7 533 ms 329 ms 489 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.58]
8 512 ms 338 ms 480 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.10.42]
9 397 ms 515 ms 308 ms 198.54.206.73
10 534 ms 322 ms 306 ms explore.telkom.co.za [165.143.158.60]
Trace complete.

Line Data Rate : 4096
SNR Margin : 24.0
Line Attenuation : 29.0

Congestion. Bad luck.
 
Gordon's Bay ADSL problems

Been experiencing extreme latency, especially in the evenings.
Morning line good, 10ms latency / download 3.6 Mbps
From 6pm steadily degrading. Latency 300ms+ and download max .5 Mbps

Phone number (021 856)
ADSL line speed 4Mbps
ISP's capped Telkom + Afrihost + WebAfrica (all ISP accounts give similar problems, also tried Telkom guest account)
Line starts seriously degrading from 4pm. 8pm almost unusable until midnight when latency starts to improve again.

--- Telkom Guest account ---
Tracing route to Telkom.co.za [165.143.158.60]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.1.1
2 * 426 ms 316 ms wbs-ip-esr-4.south.dsl.telkomsa.net [105.224.92.1]
3 * * 238 ms 105-187-252-61.ti-sen.telkomsa.net [105.187.252.61]
4 * * * Request timed out.
5 502 ms 259 ms 248 ms ipc-aggr-2.south.dsl.telkomsa.net [105.226.0.57]
6 * 544 ms 370 ms 165.165.214.213
7 533 ms 329 ms 489 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.58]
8 512 ms 338 ms 480 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.10.42]
9 397 ms 515 ms 308 ms 198.54.206.73
10 534 ms 322 ms 306 ms explore.telkom.co.za [165.143.158.60]
Trace complete.

Line Data Rate : 4096
SNR Margin : 24.0
Line Attenuation : 29.0

I live in Somerset-West (Lourensford Estate) and have the EXACT same issue at night.
 
Weltevreden Park / Constantia Kloof ADSL Problems

Hi, I seem to have issues with my adsl from 5PM every night till 8AM every morning. Then Link just drops and re-syncs at at lower speed. The link will then drop every 15sec with the internet being unusable. I have logged multiple calls with Telkom and they just close the calls with no real fix.

Landline Number 011 675 6911
ISP: MWEB - 200gig Capped account (no limits are reached on this account)

This is a ping to Google from 16h40 to 9h20

This is the ping patten

64 bytes from 216.58.223.35: icmp_seq=44862 ttl=54 time=1012.232 ms
64 bytes from 216.58.223.35: icmp_seq=44863 ttl=54 time=9.911 ms
64 bytes from 216.58.223.35: icmp_seq=44864 ttl=54 time=11.828 ms
64 bytes from 216.58.223.35: icmp_seq=44865 ttl=54 time=9.530 ms
64 bytes from 216.58.223.35: icmp_seq=44866 ttl=54 time=9.250 ms
64 bytes from 216.58.223.35: icmp_seq=44867 ttl=54 time=13.513 ms
64 bytes from 216.58.223.35: icmp_seq=44869 ttl=54 time=9.435 ms
64 bytes from 216.58.223.35: icmp_seq=44870 ttl=54 time=11.174 ms
64 bytes from 216.58.223.35: icmp_seq=44871 ttl=54 time=9.223 ms
64 bytes from 216.58.223.35: icmp_seq=44872 ttl=54 time=10.036 ms
Request timeout for icmp_seq 44873
Request timeout for icmp_seq 44874
Request timeout for icmp_seq 44875
Request timeout for icmp_seq 44876
Request timeout for icmp_seq 44877
Request timeout for icmp_seq 44878
Request timeout for icmp_seq 44879
Request timeout for icmp_seq 44880
Request timeout for icmp_seq 44881
Request timeout for icmp_seq 44882
Request timeout for icmp_seq 44883
Request timeout for icmp_seq 44884
Request timeout for icmp_seq 44885
Request timeout for icmp_seq 44886
Request timeout for icmp_seq 44887
Request timeout for icmp_seq 44888
Request timeout for icmp_seq 44889
Request timeout for icmp_seq 44890
Request timeout for icmp_seq 44891
Request timeout for icmp_seq 44892
Request timeout for icmp_seq 44893
Request timeout for icmp_seq 44894
Request timeout for icmp_seq 44895
Request timeout for icmp_seq 44896
Request timeout for icmp_seq 44897
Request timeout for icmp_seq 44898
Request timeout for icmp_seq 44899
Request timeout for icmp_seq 44900
Request timeout for icmp_seq 44901
Request timeout for icmp_seq 44902
Request timeout for icmp_seq 44903
Request timeout for icmp_seq 44904
Request timeout for icmp_seq 44905
Request timeout for icmp_seq 44906
Request timeout for icmp_seq 44907
Request timeout for icmp_seq 44908
Request timeout for icmp_seq 44909
Request timeout for icmp_seq 44910
Request timeout for icmp_seq 44911
Request timeout for icmp_seq 44912
Request timeout for icmp_seq 44913
Request timeout for icmp_seq 44914
Request timeout for icmp_seq 44915
Request timeout for icmp_seq 44916
Request timeout for icmp_seq 44917
Request timeout for icmp_seq 44918
Request timeout for icmp_seq 44919
Request timeout for icmp_seq 44920
64 bytes from 216.58.223.35: icmp_seq=44919 ttl=54 time=2011.082 ms
64 bytes from 216.58.223.35: icmp_seq=44920 ttl=54 time=1007.766 ms
64 bytes from 216.58.223.35: icmp_seq=44921 ttl=54 time=10.639 ms
64 bytes from 216.58.223.35: icmp_seq=44922 ttl=54 time=10.284 ms
64 bytes from 216.58.223.35: icmp_seq=44923 ttl=54 time=9.435 ms
64 bytes from 216.58.223.35: icmp_seq=44924 ttl=54 time=9.596 ms
64 bytes from 216.58.223.35: icmp_seq=44925 ttl=54 time=20.529 ms
64 bytes from 216.58.223.35: icmp_seq=44926 ttl=54 time=18.620 ms
64 bytes from 216.58.223.35: icmp_seq=44927 ttl=54 time=10.617 ms
64 bytes from 216.58.223.35: icmp_seq=44928 ttl=54 time=10.590 ms
64 bytes from 216.58.223.35: icmp_seq=44929 ttl=54 time=9.968 ms
64 bytes from 216.58.223.35: icmp_seq=44930 ttl=54 time=14.414 ms
64 bytes from 216.58.223.35: icmp_seq=44931 ttl=54 time=10.398 ms
64 bytes from 216.58.223.35: icmp_seq=44932 ttl=54 time=29.070 ms
Request timeout for icmp_seq 44935
Request timeout for icmp_seq 44936
Request timeout for icmp_seq 44937
Request timeout for icmp_seq 44938
Request timeout for icmp_seq 44939
Request timeout for icmp_seq 44940
Request timeout for icmp_seq 44941
Request timeout for icmp_seq 44942
Request timeout for icmp_seq 44943
Request timeout for icmp_seq 44944
Request timeout for icmp_seq 44945
Request timeout for icmp_seq 44946
Request timeout for icmp_seq 44947
Request timeout for icmp_seq 44948
Request timeout for icmp_seq 44949
Request timeout for icmp_seq 44950
Request timeout for icmp_seq 44951
Request timeout for icmp_seq 44952
Request timeout for icmp_seq 44953
Request timeout for icmp_seq 44954
Request timeout for icmp_seq 44955
Request timeout for icmp_seq 44956
Request timeout for icmp_seq 44957
Request timeout for icmp_seq 44958
Request timeout for icmp_seq 44959
Request timeout for icmp_seq 44960
Request timeout for icmp_seq 44961
Request timeout for icmp_seq 44962
Request timeout for icmp_seq 44963
Request timeout for icmp_seq 44964
Request timeout for icmp_seq 44965
Request timeout for icmp_seq 44966
Request timeout for icmp_seq 44967
Request timeout for icmp_seq 44968
Request timeout for icmp_seq 44969
Request timeout for icmp_seq 44970
Request timeout for icmp_seq 44971
Request timeout for icmp_seq 44972
Request timeout for icmp_seq 44973
Request timeout for icmp_seq 44974
Request timeout for icmp_seq 44975
Request timeout for icmp_seq 44976
Request timeout for icmp_seq 44977
Request timeout for icmp_seq 44978
Request timeout for icmp_seq 44979
Request timeout for icmp_seq 44980
Request timeout for icmp_seq 44981
Request timeout for icmp_seq 44982
64 bytes from 216.58.223.35: icmp_seq=44981 ttl=54 time=2015.080 ms
64 bytes from 216.58.223.35: icmp_seq=44982 ttl=54 time=1012.374 ms
64 bytes from 216.58.223.35: icmp_seq=44983 ttl=54 time=10.432 ms
64 bytes from 216.58.223.35: icmp_seq=44984 ttl=54 time=10.740 ms
64 bytes from 216.58.223.35: icmp_seq=44985 ttl=54 time=11.608 ms
64 bytes from 216.58.223.35: icmp_seq=44986 ttl=54 time=12.764 ms
64 bytes from 216.58.223.35: icmp_seq=44987 ttl=54 time=10.526 ms
64 bytes from 216.58.223.35: icmp_seq=44988 ttl=54 time=15.539 ms
64 bytes from 216.58.223.35: icmp_seq=44989 ttl=54 time=10.815 ms
64 bytes from 216.58.223.35: icmp_seq=44990 ttl=54 time=9.180 ms
64 bytes from 216.58.223.35: icmp_seq=44991 ttl=54 time=10.452 ms
64 bytes from 216.58.223.35: icmp_seq=44992 ttl=54 time=10.167 ms
64 bytes from 216.58.223.35: icmp_seq=44994 ttl=54 time=10.471 ms
64 bytes from 216.58.223.35: icmp_seq=44995 ttl=54 time=9.802 ms

My Link sync speed in the day is 10239 kbps DownStream and 1023 kbps Upstream. This change after 5pm to anything from 2mbps to 9mbps.

I have changed out my router and ISP to assist with this issue but line issue still present.

The line tested at *5.768 (AEC-Message Metallic Noice) and im 2.729meters from the exchange.
Im on DSLAM PANORAMA MSAN5 Port3 Slot number 8

The following Ref numbers was logged with telkom in the past 5 days.

* 736CRK150617
* 427 CRK 230617
* 602 CRK 260617 (ACTIVE)
 
I live in Somerset-West (Lourensford Estate) and have the EXACT same issue at night.

About three years ago when living in Somerset West (Golden Acre) and when there was still a local Telkom office I had the same problems. After a bit of effort showing them packet loss and tracert printouts they eventually moved me to a Stellenbosch exchange.
 
Weltevreden Park / Constantia Kloof ADSL Problems

Hi, I seem to have issues with my adsl from 5PM every night till 8AM every morning. Then Link just drops and re-syncs at at lower speed. The link will then drop every 15sec with the internet being unusable. I have logged multiple calls with Telkom and they just close the calls with no real fix.

Landline Number 011 675 6911
ISP: MWEB - 200gig Capped account (no limits are reached on this account)

This is a ping to Google from 16h40 to 9h20

This is the ping patten
Code:
64 bytes from 216.58.223.35: icmp_seq=44862 ttl=54 time=1012.232 ms
64 bytes from 216.58.223.35: icmp_seq=44863 ttl=54 time=9.911 ms
64 bytes from 216.58.223.35: icmp_seq=44864 ttl=54 time=11.828 ms
64 bytes from 216.58.223.35: icmp_seq=44865 ttl=54 time=9.530 ms
64 bytes from 216.58.223.35: icmp_seq=44866 ttl=54 time=9.250 ms
64 bytes from 216.58.223.35: icmp_seq=44867 ttl=54 time=13.513 ms
64 bytes from 216.58.223.35: icmp_seq=44869 ttl=54 time=9.435 ms
64 bytes from 216.58.223.35: icmp_seq=44870 ttl=54 time=11.174 ms
64 bytes from 216.58.223.35: icmp_seq=44871 ttl=54 time=9.223 ms
64 bytes from 216.58.223.35: icmp_seq=44872 ttl=54 time=10.036 ms
Request timeout for icmp_seq 44873
Request timeout for icmp_seq 44874
Request timeout for icmp_seq 44875
Request timeout for icmp_seq 44876
Request timeout for icmp_seq 44877
Request timeout for icmp_seq 44878
Request timeout for icmp_seq 44879
Request timeout for icmp_seq 44880
Request timeout for icmp_seq 44881
Request timeout for icmp_seq 44882
Request timeout for icmp_seq 44883
Request timeout for icmp_seq 44884
Request timeout for icmp_seq 44885
Request timeout for icmp_seq 44886
Request timeout for icmp_seq 44887
Request timeout for icmp_seq 44888
Request timeout for icmp_seq 44889
Request timeout for icmp_seq 44890
Request timeout for icmp_seq 44891
Request timeout for icmp_seq 44892
Request timeout for icmp_seq 44893
Request timeout for icmp_seq 44894
Request timeout for icmp_seq 44895
Request timeout for icmp_seq 44896
Request timeout for icmp_seq 44897
Request timeout for icmp_seq 44898
Request timeout for icmp_seq 44899
Request timeout for icmp_seq 44900
Request timeout for icmp_seq 44901
Request timeout for icmp_seq 44902
Request timeout for icmp_seq 44903
Request timeout for icmp_seq 44904
Request timeout for icmp_seq 44905
Request timeout for icmp_seq 44906
Request timeout for icmp_seq 44907
Request timeout for icmp_seq 44908
Request timeout for icmp_seq 44909
Request timeout for icmp_seq 44910
Request timeout for icmp_seq 44911
Request timeout for icmp_seq 44912
Request timeout for icmp_seq 44913
Request timeout for icmp_seq 44914
Request timeout for icmp_seq 44915
Request timeout for icmp_seq 44916
Request timeout for icmp_seq 44917
Request timeout for icmp_seq 44918
Request timeout for icmp_seq 44919
Request timeout for icmp_seq 44920
64 bytes from 216.58.223.35: icmp_seq=44919 ttl=54 time=2011.082 ms
64 bytes from 216.58.223.35: icmp_seq=44920 ttl=54 time=1007.766 ms
64 bytes from 216.58.223.35: icmp_seq=44921 ttl=54 time=10.639 ms
64 bytes from 216.58.223.35: icmp_seq=44922 ttl=54 time=10.284 ms
64 bytes from 216.58.223.35: icmp_seq=44923 ttl=54 time=9.435 ms
64 bytes from 216.58.223.35: icmp_seq=44924 ttl=54 time=9.596 ms
64 bytes from 216.58.223.35: icmp_seq=44925 ttl=54 time=20.529 ms
64 bytes from 216.58.223.35: icmp_seq=44926 ttl=54 time=18.620 ms
64 bytes from 216.58.223.35: icmp_seq=44927 ttl=54 time=10.617 ms
64 bytes from 216.58.223.35: icmp_seq=44928 ttl=54 time=10.590 ms
64 bytes from 216.58.223.35: icmp_seq=44929 ttl=54 time=9.968 ms
64 bytes from 216.58.223.35: icmp_seq=44930 ttl=54 time=14.414 ms
64 bytes from 216.58.223.35: icmp_seq=44931 ttl=54 time=10.398 ms
64 bytes from 216.58.223.35: icmp_seq=44932 ttl=54 time=29.070 ms
Request timeout for icmp_seq 44935
Request timeout for icmp_seq 44936
Request timeout for icmp_seq 44937
Request timeout for icmp_seq 44938
Request timeout for icmp_seq 44939
Request timeout for icmp_seq 44940
Request timeout for icmp_seq 44941
Request timeout for icmp_seq 44942
Request timeout for icmp_seq 44943
Request timeout for icmp_seq 44944
Request timeout for icmp_seq 44945
Request timeout for icmp_seq 44946
Request timeout for icmp_seq 44947
Request timeout for icmp_seq 44948
Request timeout for icmp_seq 44949
Request timeout for icmp_seq 44950
Request timeout for icmp_seq 44951
Request timeout for icmp_seq 44952
Request timeout for icmp_seq 44953
Request timeout for icmp_seq 44954
Request timeout for icmp_seq 44955
Request timeout for icmp_seq 44956
Request timeout for icmp_seq 44957
Request timeout for icmp_seq 44958
Request timeout for icmp_seq 44959
Request timeout for icmp_seq 44960
Request timeout for icmp_seq 44961
Request timeout for icmp_seq 44962
Request timeout for icmp_seq 44963
Request timeout for icmp_seq 44964
Request timeout for icmp_seq 44965
Request timeout for icmp_seq 44966
Request timeout for icmp_seq 44967
Request timeout for icmp_seq 44968
Request timeout for icmp_seq 44969
Request timeout for icmp_seq 44970
Request timeout for icmp_seq 44971
Request timeout for icmp_seq 44972
Request timeout for icmp_seq 44973
Request timeout for icmp_seq 44974
Request timeout for icmp_seq 44975
Request timeout for icmp_seq 44976
Request timeout for icmp_seq 44977
Request timeout for icmp_seq 44978
Request timeout for icmp_seq 44979
Request timeout for icmp_seq 44980
Request timeout for icmp_seq 44981
Request timeout for icmp_seq 44982
64 bytes from 216.58.223.35: icmp_seq=44981 ttl=54 time=2015.080 ms
64 bytes from 216.58.223.35: icmp_seq=44982 ttl=54 time=1012.374 ms
64 bytes from 216.58.223.35: icmp_seq=44983 ttl=54 time=10.432 ms
64 bytes from 216.58.223.35: icmp_seq=44984 ttl=54 time=10.740 ms
64 bytes from 216.58.223.35: icmp_seq=44985 ttl=54 time=11.608 ms
64 bytes from 216.58.223.35: icmp_seq=44986 ttl=54 time=12.764 ms
64 bytes from 216.58.223.35: icmp_seq=44987 ttl=54 time=10.526 ms
64 bytes from 216.58.223.35: icmp_seq=44988 ttl=54 time=15.539 ms
64 bytes from 216.58.223.35: icmp_seq=44989 ttl=54 time=10.815 ms
64 bytes from 216.58.223.35: icmp_seq=44990 ttl=54 time=9.180 ms
64 bytes from 216.58.223.35: icmp_seq=44991 ttl=54 time=10.452 ms
64 bytes from 216.58.223.35: icmp_seq=44992 ttl=54 time=10.167 ms
64 bytes from 216.58.223.35: icmp_seq=44994 ttl=54 time=10.471 ms
64 bytes from 216.58.223.35: icmp_seq=44995 ttl=54 time=9.802 ms
My Link sync speed in the day is 10239 kbps DownStream and 1023 kbps Upstream. This change after 5pm to anything from 2mbps to 9mbps.

I have changed out my router and ISP to assist with this issue but line issue still present.

The line tested at *5.768 (AEC-Message Metallic Noice) and im 2.729meters from the exchange.
Im on DSLAM PANORAMA MSAN5 Port3 Slot number 8

The following Ref numbers was logged with telkom in the past 5 days.

* 736CRK150617
* 427 CRK 230617
* 602 CRK 260617 (ACTIVE)

You didn't post line stats. If I remember correctly, sections of Panorama were upgraded a while ago, others are still on the old exchanges.
Have you tried swapping out the modem, plugging in the modem directly into the wall with all devices disconnected from the telephone sockets? Are those pings on Wireless or using Ethernet?

EDIT:
The line tested at *5.768 (AEC-Message Metallic Noice) and im 2.729meters from the exchange.
Noise I assume?
If I look at previous threads: https://mybroadband.co.za/vb/showthread.php/491944-Telkom-line-drops-with-bad-weather
It's probable that your line is exposed to the elements somewhere. What's your SNR? Do you have background noise noise when making a call?
 
Last edited:
Anyone battling on certain sites on Telkom?

I've never seen ping so low (19ms) and speed tests indicate fantastic speeds - but sites like www.netflix.com , http://www.avforums.co.za/ or evendownforeveryoneorjustme.com are down.

Other sites are quick!
 
Certain international sites went down for me too at around 14:02 today (Uncapped LTE, but could be the same as what you are experiencing)
 
Certain international sites went down for me too at around 14:02 today (Uncapped LTE, but could be the same as what you are experiencing)

Mine also went down about that time, was in an overwatch game, using the freeme data bundles on a sim. currently chatting with a telkom rep, will update if he says anything valuable.
 
Mine also went down about that time, was in an overwatch game, using the freeme data bundles on a sim. currently chatting with a telkom rep, will update if he says anything valuable.

Coolio. I was in Path of Exile and it dropped...hopefully I didn't lose too much loot :p
 
Where are you based by the way? I'm in Bellville region/western-cape. But then again, might just be another seacom cable or some ****, I dunno.

Northern Subs, many sites giving DNS issues and intermittent access even to those.

Adsl and LTE
 
Can confirm, something is seriously broken. No international sites are responding.
 
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