Telkom ADSL 'Self Install' now available

Noisy modem - Mega 100WR

Hi, I just received my Mega 100WR wifi modem. It seems to emit a peculiar sound as if it has a cooling fan on the inside. Is this the case? Has anyone else noticed this sound or is it faulty?
 
Mega 100wr

This is the modem/router being offered 'free' with Telkom self-install (SIO) for orders made before the end of March.

http://www.telkomphones.co.za/mega100.htm

U have to wait till the techie phones u before u can go fetch it, so they told me at the Kenilworth (CT) Telkom shop.
Edit: Ephraim at 0800375375 says otherwise. See below, post #226
 
Last edited:
Mine is a white modem (looks a bit better:cool: ).

After they gave me the reference number I went to the store and picked up the modem. Sync light still flashing.
 
the only reason they say you have to wait is so that when they call you, your line has already been activated. You can go fetch your self install kit now but don't except your line to be activated yet.
 
Phoned 0800375375 today, and Ephraim said I could fetch the free router so long... gonna send my dad to fetch tomorrow to see if he has any joy at the Kenilworth Telkom shop.
 
Hi all.

Telkom phoned me yesterday saying i can go ahead with the self installation, when i plugged in the mega 100wr router the adsl link light does not come on. Could my modem be faulty? or does it take like 24h to activate?
 
OK, I finally have the Mega 100WR free router which we got from the Canal Walk telkom shop.

What a process... to summarise what we have been told by the various Telkom employees over the last month:
1) Head office - There is no such offer for a free router with self-install, u need to sign a 2 year contract for it. Yes, the order is for a self-install.
2) 0800 DSL DSL - You can go fetch your router before the techie phones you.
3) Telkom shop Kenilworth Centre - U must wait for the techie to phone u before u can get the router they told me. A few days later, they told my dad there is no such thing...
4) Telkom shop Canal Walk - (sent my sis to enquire/get the router today). There is no such thing the dude tells me on the phone. I said 'what about the SIO advert?' He said that is for a self-install. But I asked for a self-install I said and mentioned I had spoken to many people to confirm this. Oh, he said, he consulted with his colleagues and then said he could change the order to self-install and then give my sis the free router.

Now why do I get the feeling that a techie will soon be phoning me to come round and do my installation for me for a fee of R437.50?

What is with this lame company? How many malfunctional CRM systems do they have running in the background there?
 
Last edited:
ISDN to ADSL conversion finale...

Mark (of the ADSL installation dept) phoned me now (12:10pm).

He says that they need to come thru and take the ISDN NTU away and test that the line is working. They haven't made any changes at the exchange as yet [i.e. Plugging me into the DSLAM].

I checked with him that it’s for a self-install and that they won’t charge us to remove the NTU. He confirmed that fact.

He will phone me tomorrow morning to arrange an appointment because I will have to arrange for someone to be there to let him in... oh oh... will my dad have the patience to read anything they want him to sign? :eek:

Edit 1: Mark hasn't called me like he said he would. What a surprise...
Edit 2: I phone 0800 DSL DSL again and then Maliq calls me (finally) on Good Friday. He gives me his cell number but it turns out I have the wrong number when trying to confirm... I phone 0800 DSL DSL again and now I wait again...
 
Last edited:
How long is it meant to stay at this point

Code: 
Request delivered to the ADSL Verification service successfully.
Please wait while the response is formulated by the verification server.

EDIT:
My bad I am using FF with NoScript installed. So I allowed the Telkom site and got
Code: 
Your ADSL Service request has already been processed.
 
Last edited:
Jongi said:
How long is it meant to stay at this point

Code: 
Request delivered to the ADSL Verification service successfully.
Please wait while the response is formulated by the verification server.

EDIT:
My bad I am using FF with NoScript installed. So I allowed the Telkom site and got
Code: 
Your ADSL Service request has already been processed.
Click to expand...

They told to me to wait 30min, then add my own username and password. Everything worked fine.

EDIT - Then your off.
 
ISDN to ADSL conversion - Star date 0097.1 :p

Telkom techie rocks up today at 7:45am wanting to proceed with the R437.50 ADSL installation (no appointment was previously arranged with me). Nice enough guy, just a dude doing his job but so restricted by Telskum policy that he can only do what the order says he is there to do. No deviation, even if it means the customer actually (God forbid) gets what he/she wants! Half asleep, I try to tell him as coherently as possible that I want a self-install and how can we go about this?

7:50am, Telkom techie phones the scheduling department and eventually speaks to the lady I have been dealing with there. (She sends the techies to their appointments in the LAU 14 area). No joy there, so the techie ends the call with her as 8am draws near...

8am, the 10219 line opens for business and the Telkom techie phones them to see if we can get some joy out of them. They tell me and him the same telkom-bs-story that I cannot have a self-install conversion from ISDN and that the way to do it would be to have 2 separate orders one after the other; the first downgrading from ISDN to analogue (ex-con as the techie phrased it) [costing just under R300] and after that order is completed, then make a self-install ADSL order.

Unless I can convince the Telkom gods to allow me to make this current order a self-install, and regardless of whether I pay R437 to complete the order or cancel the current order, I have to return the bloody Mega 100WR to the shop that gave it to me or else I will be billed for it (I believe it's R899). 10219 lady mentioned that the free router offer ends this month because "they are losing money" on it (YEAH RIGHT :mad:). If not just another Telkom lie, obviously if I go the '2 orders' route I won't get a free router for my self-install efforts :( [I do have a Billion 7300G anyways, but thought why not get a free router if they are giving them out!].

...I am so sick of this Telkom nonsense :mad:

Will sleep on it and hopefully make an intelligent decision about all this later today!
 
Last edited:
This suggestion cannot make things worse - at worst nothing will change

ryan411, I strongly suggest that you submit a complaint to !CASA's Consumer Complaints Department [[searchforum]ICASA Consumer Complaints Commission[/searchforum]] - on the basis that you have been waiting for [more than 6?] months for your ADSL installation, and that Telkodemonopolies has been disingenuous about its free router for Self-Installations and is threatening to bill you ~R900 for this so called free router. Cc Dr [searchforum]Sharon Horton[/searchforum] @ Telkodemonopolies and include your various ADSL order numbers and a timeline history of events - or should that be non-events from Telkodemonopolies' end...
 
ic, would u suggest that I follow your advice before doing anything else with Telkom? Before I read your post I was planning on possibly giving someone in head office a piece of my mind and then depending on how that went, possibly giving in and paying the R437 to get this over and done with. Would that nullify any chances of a successful complaint to ICASA or anyone higher up in the Telkom food chain?

This order was made on 19 Feb 2007, and is my second self-install order for ADSL. The first self-install order (from Nov '06) was cancelled by someone other than me!
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X