Telkom: Any advice?

[Ozz_7]

Good day All,

I have had my ADSL installed and activated one week ago. My ISP is MWEB.

Telkom and MWEB says that my ADSL is 100% and working, and thus MWEB has started my billing period last week. The problem now is that my ADSL is not working, ie my modem isn't picking up an ADSL signal on my new line although the telephone line works 100%. I've tried all the scenarios (different modems, plugs, with/ without telephone plugged in, you name it) and can safely conclude that there is no ADSL on the line.

Ok so now I have told Telkom this but to no luck they say it's working and that the modem must be broken (Had the modem tested on Saturday and it's 100%). Now the ball is in my court, but I have no idea what to do.

Is there anybody with the same experience? What steps did you guys take?

Thanx!

 

[kerbyross]

Good day All,

I have had my ADSL installed and activated one week ago. My ISP is MWEB.

Telkom and MWEB says that my ADSL is 100% and working, and thus MWEB has started my billing period last week. The problem now is that my ADSL is not working, ie my modem isn't picking up an ADSL signal on my new line although the telephone line works 100%. I've tried all the scenarios (different modems, plugs, with/ without telephone plugged in, you name it) and can safely conclude that there is no ADSL on the line.

Ok so now I have told Telkom this but to no luck they say it's working and that the modem must be broken (Had the modem tested on Saturday and it's 100%). Now the ball is in my court, but I have no idea what to do.

Is there anybody with the same experience? What steps did you guys take?

Thanx!

My recommendation ,
Borrow a friend's router and prove to yourself the line is ok or not..
IF the ADSL Sync Light is not burning on the borrowed router that you know for a fact is working , Get telscum to suck it up and fix the line.

IF the ADSL Sync Light is burning (So Telkom arent smoking pot and the Line is ok),
Test your ADSL connection using a test account :

Ive looked up some you can try:

----------------------------------

Telkom Guest account

Username: guest1@telkomadsl
Password: guest1

----------------------------------

username: [email protected]
pass :guest

-----------------------------------

Perhaps some other members of society can post some alternate test account here

if youre in a hurry , Buy a 1 gig account from a 3rd party (not mweb)

This will result in the following :

If the test account works = Problem is at MWEB
If the test account fails = Problem is at Telkom (Seeing you already tested your router)

And if either one of those monkeys tell you the problem is not on their end , tell them the above diagnostics you performed..
Unfortunately you have to do the diagnostics seeing the lazy bastards want to wash their hands of the matter.

 

[Ozz_7]

Thanx for the reply Kerbyross.

Unfortunately I've tried a different modem as well as the guest account details; I get no ADSL light at all.

I think I'll try the 1Gig account just as another test and perhaps to pass the time while I wait on Telkom.

I'm just curious as to what the probable causes would be for the ADSL not working so that I can perhaps direct the friendly folks at Telscum to a solution to speed up the process.

I've been to one of their Telkom Direct branches just to have the lady working there phone one of their fault-line numbers to speak to a guy on the other end... this is such a putrid company!

 

[kerbyross]

If your adsl doesnt get the sync light , there isnt a thing you can do about it unfortionately
Someone from that fantastic helpfull joke of a telecoms company needs to fix it.

 

[Ozz_7]

If your adsl doesnt get the sync light , there isnt a thing you can do about it unfortionately
Someone from that fantastic helpfull joke of a telecoms company needs to fix it.

It just sucks having to pay for something and being all excited about getting internet and then it doesn't work and the people you pay don't seem to care about their customers.

Even MWEB is extremely laggy when asking for after-sales assistance. Whilst I was signing up for MWEB, MWEB sales would phone me about twice a day, as I had to resume the online signup process at a later stage. They were so eager to get me going and confirmed everything was working when I signed-up. Now it's such a mission for me to get any info from them regarding payments and my broken line, and I will be billed even for the period in which the ADSL is not working (Even after the sales-consultant confirmed the ADSL is operational).

I'm trying to get as much info on the case as possible to perhaps help someone who has a similiar issue in the future.

 

[demon angel]

Good day All,

I have had my ADSL installed and activated one week ago. My ISP is MWEB.

Telkom and MWEB says that my ADSL is 100% and working, and thus MWEB has started my billing period last week. The problem now is that my ADSL is not working, ie my modem isn't picking up an ADSL signal on my new line although the telephone line works 100%. I've tried all the scenarios (different modems, plugs, with/ without telephone plugged in, you name it) and can safely conclude that there is no ADSL on the line.

Ok so now I have told Telkom this but to no luck they say it's working and that the modem must be broken (Had the modem tested on Saturday and it's 100%). Now the ball is in my court, but I have no idea what to do.

Is there anybody with the same experience? What steps did you guys take?

Thanx!

Im not trying to insult your intelligence but did you try inserting your modem cable direct into the telephone wall outlet without a pots filter?

 

[Ozz_7]

Im not trying to insult your intelligence but did you try inserting your modem cable direct into the telephone wall outlet without a pots filter?

Jip I've tried without a POTS filter. Telkom also reset the line once on their side. All I want them to do is send out a technician to have a look at the exchange. I live in a townhouse and the other residents have working ADSL. I'm not sure how the exchange works but I think they might not have done something right there.

 

[123Eish]

I had a similar problem. When I got ADSL it worked for two days and then stopped but my phone was working perfectly.It took Telkom about two weeks to come and take a look at it.

What I did after the second week was phone them and report a fault with the telephone not the ADSL they came the next day.When they arrived I told them some how the phone had started working again but the adsl had stopped working.

but remember the phone had worked all along it was the ADSL that was the problem.

They fixed it in about an hour.I think they respond quicker to a fault on a telephone.

 

[Srack0verflow]

who is the ADSL rental thru by the way?

 

[Ozz_7]

I had a similar problem. When I got ADSL it worked for two days and then stopped but my phone was working perfectly.It took Telkom about two weeks to come and take a look at it.

What I did after the second week was phone them and report a fault with the telephone not the ADSL they came the next day.When they arrived I told them some how the phone had started working again but the adsl had stopped working.

but remember the phone had worked all along it was the ADSL that was the problem.

They fixed it in about an hour.I think they respond quicker to a fault on a telephone.

I'll definately have to give that a try now. I've been to their store on saturday, they apparently sent out a guy on sunday but for some reason my oh-so bright flatmate gave his cellphone number to the guy (when they installed the line) and this weekend he wasn't home and the telkom guy phoned him, I wasn't home either, but my flatmate didn't then give my phone number to the guy, so there goes my one opportunity.

But thanx for all the help guys! I'll go back to telkom's direct store and repeat the process and try to put it into their heads that they must phone me and not anybody else.

Cheers.