Telkom are "ripping us off" again.

[BrianE]

Telkom are "ripping us off" again by not debiting the "1st to expire" data before debiting the latest added data bundle.
Therefore, we are always going to loose the oldest unexpired data first, (unless we fully deplete the latest added bundle), surely this is wrong and not playing fair. I purchased a 10GB top-up 2 days before the new contract bundle started, there is nearly 3GB of that top-up still unused but it never gets debited, it will expire before the end of this month. Similarly with the January remainder.
Surely they should use data purchased in the FIFO order of oldest first, newest last.

Once-off LTE/LTE-A Anytime Data (remainder from 10GB top-up on 28th December 2018)
GPRS: 2927 MB remaining, Expires on Thu Feb 28 2019

Recurring LTE/LTE-A Anytime Data (remainder from January allocation)
GPRS: 3448 MB remaining, Expires on Fri Mar 01 2019

Inclusive SmartBroadband Data (new allocation starts @ 30720MB)
GPRS: 24912 MB remaining, Expires on Mon Apr 01 2019

 

[Johnatan56]

Seems to be working fine for my FreeMe bundle.

 

[HAL 9000]

Telkom are doing the same thing here with my 50GB+50GB LTE data contract as well (I get the data allocation doubled to 100GB+100GB as it was on special a few months ago when I renewed my existing 50GB+50GB contract).

My anytime rollover data from last month (which has a 2 month expiry @ 28 Feb) is just sitting at 19,847 MB, whilst both my normal daytime & nighttime 50GB+50GB data bundle allocations, that kicked in as from 1 Feb, are currently being used up FIRST - so I would have to plough through my ENTIRE normal 100GB data for Feb, BEFORE it would then start to use up my remaining 19,847 MB rollover data from January.

This is counter-intuitive - surely the ROLLOVER data should be used up BEFORE depleting the normal monthly allocation bundles?

 

[D tj]

Exactly as above, this is what peed me off with Telkom's LTE data usage management.
Well had enough of this and have just ended my contract, was on month to month, moving to fibre now.
Other than this was happy with Telkom.

 

[D tj]

How about MBB taking up this with Telkom??

 

[Jola]

Vodacom does the same, lost 3GB a few months ago.

 

[ProAsm]

I'm on LTE prepaid and works great for me.
This month I carried over 3 GB and on the 1st I bought a 40+40 package and they used up the 3 GB first.

 

[BrianE]

I'm on 30G + 30G contract and they are only debiting my latest data.
So they can't even work to to a Standard method of billing! It seems everyone is different.

 

[Aquila ka Hecate]

Exactly as above, this is what peed me off with Telkom's LTE data usage management.
Well had enough of this and have just ended my contract, was on month to month, moving to fibre now.
Other than this was happy with Telkom.

I was also on LTE and moved to fibre in October. Good luck getting that cancellation!

 

[Craig_]

I wouldn't even know if they do the same to me as my 11 GB allocation never even lasts more than a week and a bit. Now that I have a rain sim I might actually start having excess data.

 

[Johnatan56]

Think it might be due to mix and matching data bundles? Those of us where it works have only one bundle type.

 

[D tj]

Aquila ka Hecate wrote "I was also on LTE and moved to fibre in October. Good luck getting that cancellation!"
Actually absolutely painless and immediate.

Amazingly: on the evening of the 31/1/2019 I took a copy of my 30+ 30 LTE Contract with me + letterheads ,ID and a few deep breaths and went to the Telkom Mobile shop in Canal Walk where I did the upgrade from 20+20 LTE also sim only and when being assisted asked the lady for the cancellation of my contract...she got typing..said "Cancelled as of midnight!" I was: ooops, thought it was for end Feb ( months notice) as unsure when the fibre would live, but expect only mid/ late Feb.
She said I had +- 11 gig carryover and could top-up as normal prepaid if needed.

On +- the 4/2/2019 got my bill....Nothing owing for 30+30, cancelled as promised.

Admittedly I was both shocked and very pleasantly surprised how well this worked.
In fairness I have only had good service from Telkom over the years, not quite so with Vodacom.
Cell C was also good, but initially when I ported to them their coverage voice- wise not great, got much better.

I was only prepared to deal with: a person whom I could see and feel was an experienced customer service agent in all my dealings with CellC and Telkom.

 

[Savy561]

Im on the telkom 200gb + 200gb package.
I just depleted my first 100gb and only then did it start using my previous months left over data allocation.
It seems to kick in after the anytime data is depleted as it's split into 2 groups.

Anytime data, night surfer anytime data

Recurring anytime data, recurring night surfer data

 

[stede]

Im on the telkom 200gb + 200gb package.
I just depleted my first 100gb and only then did it start using my previous months left over data allocation.
It seems to kick in after the anytime data is depleted as it's split into 2 groups.

Anytime data, night surfer anytime data

Recurring anytime data, recurring night surfer data

I had the same explanation from the rep at Telkom. But still, they are clever.