Telkom Internet Capped/Uncapped User Feedback (Pt2)

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Spontaneous spinach

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LaraC said:
I know you are talking about uncapped but for R699 you can get an all inclusive 10 MB line and a 100 GB Soft capped account. :)
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That's affordable but sadly I eat data as much as i eat food ( a lot Lol ).
I need like 1tb on a ten meg line to satisfy me but unfortunately i can't afford it.
 
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NorthPole

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MickZA said:
Now I'm really mad - as a long standing 10Mbps uncapped user I'm rewarded by being charged R389/mth more than the "bundle" price :mad:
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I suspect they'll drop prices soon... hence they tried to get new customers locked in on 2 year deals...

May be wishful thinking, but since they do have to try reach broadband target set by the gov they'll have to raise min speeds...
 
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Spontaneous spinach

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NorthPole said:
Exactly why I went for the deal... on a M2M as I'm paranoid of contracts with the internet :crylaugh: so if a better deal comes around I can change just can't downgrade...
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If telkom states the R799 10mb deal will not increase in price during the future , I honestly won't mind joining a contract!
Btw how many months have you been using this deal ?
 
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NorthPole

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I'd make sure that you can change packages if a cheap one arrives, maybe ask them what they say is a downgrade, as I understand it's a lower speed... as they say you can't downgrade for 2 years.
 
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ranger

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NorthPole said:
I suspect they'll drop prices soon... hence they tried to get new customers locked in on 2 year deals...
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With the exception of special promotions (such as this one), contract customers normally receive the benefit of price reductions. Telkom consumer normally doesn't use contracts to lock customers into old pricing, but only to recover up-front costs (e.g. device or free installation).

For example, as far as I know, every free upgrade (e.g. 2 Mbps line plus 2Mbps uncapped account upgraded for free to 4Mbps line and 4Mbps uncapped account) was given to all customers regardless of contract or not etc.
 
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ranger

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supervegeta41 said:
View attachment 408990

Can someone explain the new system to me? I don't think I should reach FUP 1 at only 7 gigs
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See post a few posts back. The bugfix for not removing fup status correctly on rollover/at month end wasn't deployed to production as requested.

The same fix to the affected accounts (e.g. extra 6 free priority passes) will probably be run tomorrow as was done last month.

And then hopefully the bugfix will be deployed to production this month so ut doesn't happen again.
 
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ranger said:
With the exception of special promotions (such as this one), contract customers normally receive the benefit of price reductions. Telkom consumer normally doesn't use contracts to lock customers into old pricing, but only to recover up-front costs (e.g. device or free installation).

For example, as far as I know, every free upgrade (e.g. 2 Mbps line plus 2Mbps uncapped account upgraded for free to 4Mbps line and 4Mbps uncapped account) was given to all customers regardless of contract or not etc.
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Can you shed some light , how long will this promotion be on for this 10mb line for R799 for month to month users ?
If I do change my 4mb month to month method to the R799 contract , is there a possibility to downgrade to a lower speed during the contract? In case my line isn't fit to run 10mb constantly
 
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ranger

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Spontaneous spinach said:
Can you shed some light , how long will this promotion be on for this 10mb line for R799 for month to month users ?
If I do change my 4mb month to month method to the R799 contract , is there a possibility to downgrade to a lower speed during the contract? In case my line isn't fit to run 10mb constantly
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Unfortunately not. Our systems aren't impacted by pricing-related changes and promotions, so I don't know the details.

The statements above are based mainly on my own experience with my own line and past press releases (and some informal discussions with people who make some of these decisions).
 
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Spontaneous spinach

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ranger said:
Unfortunately not. Our systems aren't impacted by pricing-related changes and promotions, so I don't know the details.

The statements above are based mainly on my own experience with my own line and past press releases (and some informal discussions with people who make some of these decisions).
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Okay thanks , I think I'll ride this promotion as long as it last.
Once it goes back to normal pricing I'll drop back down to 4mb.
 
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NorthPole

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ranger said:
With the exception of special promotions (such as this one), contract customers normally receive the benefit of price reductions. Telkom consumer normally doesn't use contracts to lock customers into old pricing, but only to recover up-front costs (e.g. device or free installation).

For example, as far as I know, every free upgrade (e.g. 2 Mbps line plus 2Mbps uncapped account upgraded for free to 4Mbps line and 4Mbps uncapped account) was given to all customers regardless of contract or not etc.
Click to expand...

Fair enough, I don't recall that far back. Would have been nice if the higher ups did the promo on a permanent basis...
 
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Spontaneous spinach

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Lol so I tried to upgrade my adsl this morning but sadly my telephone decided to pass way , rip telephone :/ , any other options for me to upgrade my line without having to visit the telkom store ?
 
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