Telkom Internet Capped/Uncapped User Feedback (Pt2)

[Spontaneous spinach]

Yep, my VPNs are up down like yo-yos atm

You got a working vpn for Netflix USA?
My net seems to be stable, a little sluggish but stable. Everything better on your end ?

 

[MickZA]

You got a working vpn for Netflix USA?
My net seems to be stable, a little sluggish but stable. Everything better on your end ?

My VPNs are for local support, they seem to be back up except for one site in Q'Town which could well be due to other problems.

Nor going to say the problem is fixed yet as I've been trying to figure out what is stuffed for over an hour - it wasn't dns as I could happily ping the various site firewalls but the vpn's would not connect.

 

[Spontaneous spinach]

My VPNs are for local support, they seem to be back up except for one site in Q'Town which could well be due to other problems.

Nor going to say the problem is fixed yet as I've been trying to figure out what is stuffed for over an hour - it wasn't dns as I could happily ping the various site firewalls but the vpn's would not connect.

Ah! You know your stuff , hopefully you can comment on what was the issue when you figure it out.
I was freaking out due to the fact i had a similar issue yesterday, possibly around the same time

 

[NorthPole]

Pretty sure there was DNS issues as a switch to googles sorted me out...

 

[ranger]

Apparently some SAIX DNS was under DOS attack.

TI customers should get better responses from our anycast caching DNS IPs than Google:

105.225.0.1
105.225.0.2

(These IPs are active in Gauteng and Cape Town, but not Durban yet, but Google DNS is only in Gauteng anyway.)

We haven't migrated DSL customer to use this by default yet, but will soon, maybe only when it is available in Durban, maybe users in other regions first.

 

[Spontaneous spinach]

Yeah don't leave us Durban folks out ,

 

[MickZA]

Apparently some SAIX DNS was under DOS attack.

TI customers should get better responses from our anycast caching DNS IPs than Google:

105.225.0.1
105.225.0.2

I was still seeing intermittent problems with VPNs in the early evening but all seems fine this am - fingers crossed.

We normally use the default IPs (currently 196.43.54.190 / 196.43.38.190) but I've changed our firewall to the ones you recommend while leaving the the remote sites on default. I'll report back if any problems are experienced.

 

[Spontaneous spinach]

I was still seeing intermittent problems with VPNs in the early evening but all seems fine this am - fingers crossed.

We normally use the default IPs (currently 196.43.54.190 / 196.43.38.190) but I've changed our firewall to the ones you recommend while leaving the the remote sites on default. I'll report back if any problems are experienced.

My Internet is dead dead dead , I can't even download a picture from whatsapp.
Keeps failing , how's things on your end ?

 

[MickZA]

My Internet is dead dead dead , I can't even download a picture from whatsapp.
Keeps failing , how's things on your end ?

We are still seeing VPN links falling over for a couple minutes at a time at the remote sites so are slowing moving them to the DNS IPs suggested by ranger which seems to be doing the trick - touch wood.

Not sure if this will work for you in Durban or even if it's what causing your problems as our sites were only battling to keep the IPSec VPN tunnels up, no reports received of normal internet hassles.

 

[Spontaneous spinach]

We are still seeing VPN links falling over for a couple minutes at a time at the remote sites so are slowing moving them to the DNS IPs suggested by ranger which seems to be doing the trick - touch wood.

Not sure if this will work for you in Durban or even if it's what causing your problems as our sites were only battling to keep the IPSec VPN tunnels up, no reports received of normal internet hassles.

Ahh it's probably an issue in Durban , my cousin is also having this issue so i ruled out an error on my line , I noticed a a few people complaining on downdetect.
I'm looking on the bright side if things , at least i won't hit fup1 anytime soon , thanks for replying!
BTW why isn't there a thank you button ?

 

[ranger]

New DSL sessions in the Northern and Southern regions will now get 105.225.0.1 and 105.225.0.2 for DNS in order to mitigate the problems on SAIX DNS.

SAIX is also busy with other mitigations.

 

[Spontaneous spinach]

New DSL sessions in the Northern and Southern regions will now get 105.225.0.1 and 105.225.0.2 for DNS in order to mitigate the problems on SAIX DNS.

SAIX is also busy with other mitigations.

When will this rollout take place ? I switched to the Google dns
BAM maximum speed!

 

[DeSLAM]

How is it in this day and age that Telkom's account department has no clue as to issues on the technical side. Considering the tel numbers you have to submit, ID no, and what not on every 6 minute wait for assistance with a line fault report?

We did have not have any Telkom service for 2 weeks, zip nadha, and Telkom gave me 2 x references for fault reports.

Come end of the month - they bill you for a full month of services...are they being opportunistic hoping I won't notice?

But I did....so now I have another ref number for a dispute....Why should I even NEED to register a dispute...if our whole streets phone lines were dead for 2 weeks.

Why are these things not integrated yet into 1 single software system - that flags faults at accounts - and credits their customers till such time their fault is restored...could it be that hard?

Why should I have to wait on the line - at my cost while a customer rep - goes to hear from technical somewhere else - and that takes ages - to find out what and when things went south on my line...when they have job cards linked to telephone numbers?

On the technical side the technology is whizbang - when it works - but man its time you linked your technical system to your accounting system. Instead of hoping for a cash windfall when customers get no service.

 

[Spontaneous spinach]

How is it in this day and age that Telkom's account department has no clue as to issues on the technical side. Considering the tel numbers you have to submit, ID no, and what not on every 6 minute wait for assistance with a line fault report?

We did have not have any Telkom service for 2 weeks, zip nadha, and Telkom gave me 2 x references for fault reports.

Come end of the month - they bill you for a full month of services...are they being opportunistic hoping I won't notice?

But I did....so now I have another ref number for a dispute....Why should I even NEED to register a dispute...if our whole streets phone lines were dead for 2 weeks.

Why are these things not integrated yet into 1 single software system - that flags faults at accounts - and credits their customers till such time their fault is restored...could it be that hard?

Why should I have to wait on the line - at my cost while a customer rep - goes to hear from technical somewhere else - and that takes ages - to find out what and when things went south on my line...when they have job cards linked to telephone numbers?

On the technical side the technology is whizbang - when it works - but man its time you linked your technical system to your accounting system. Instead of hoping for a cash windfall when customers get no service.

Sorry bud, ask for assistance on twitter. They might be slow to respond but they're quite helpful!

 

[ranger]

How is it in this day and age that Telkom's account department has no clue as to issues on the technical side. Considering the tel numbers you have to submit, ID no, and what not on every 6 minute wait for assistance with a line fault report?

We did have not have any Telkom service for 2 weeks, zip nadha, and Telkom gave me 2 x references for fault reports.

Come end of the month - they bill you for a full month of services...are they being opportunistic hoping I won't notice?

But I did....so now I have another ref number for a dispute....Why should I even NEED to register a dispute...if our whole streets phone lines were dead for 2 weeks.

Why are these things not integrated yet into 1 single software system - that flags faults at accounts - and credits their customers till such time their fault is restored...could it be that hard?

Why should I have to wait on the line - at my cost while a customer rep - goes to hear from technical somewhere else - and that takes ages - to find out what and when things went south on my line...when they have job cards linked to telephone numbers?

On the technical side the technology is whizbang - when it works - but man its time you linked your technical system to your accounting system. Instead of hoping for a cash windfall when customers get no service.

These are *all* call centre issues.

As far as I know, customers automatically get credit for lack of service, but this is only done after the fault is closed, because the resolution type (customer-induced or not) detenines whether a credit is passed or not.

The fact that the WNS employees you talk to when you phone the call centres is just due to tue rapid turn-over of staff and poor selection of new staff.

This week we again had to walk supposed tier 2 call centre agents how to start a command prompt, then so a traceroute ...

Please don't any complaints that are purely about the call centre and/or line issues in this thread, it will just waste all our time. Feel free to start a specific thread about it and I will happily ignore it.

 

[ranger]

When will this rollout take place ?

On a new seasion. That is because you get it via PPP/IPCP on a new connection only.

I switched to the Google dns
BAM maximum speed!

Sme happened when I switched from SAIX DNS to our own today when I experienced the problems when testing something on a new line.

(At home I have been using our DNS for many months to test).

 

[Spontaneous spinach]

On a new seasion. That is because you get it via PPP/IPCP on a new connection only.



Sme happened when I switched from SAIX DNS to our own today when I experienced the problems when testing something on a new line.

(At home I have been using our DNS for many months to test).

Can i have the Dns you're using ?
Using Google Dns doesn't cause any issues , right ?
I'm not clued up on this

 

[MickZA]

On a new seasion. That is because you get it via PPP/IPCP on a new connection only.

Still using the old DNS on automatic here in PE when I tested just now:

17:57:47	red	GUI hangup
17:53:33	pppd[8841]	secondary DNS address 196.43.38.190
17:53:33	pppd[8841]	primary DNS address 196.43.54.190
17:53:33	pppd[8841]	remote IP address 105.227.2.1
17:53:33	pppd[8841]	local IP address 105.229.215.113
17:53:33	pppd[8841]	PAP authentication succeeded
17:53:33	pppd[8841]	Remote message: Login ok

... I've switched back to manual DNS with the IPs you provided, no hassles with VPNs after I changed all the sites to these earlier today.

 

[ranger]

Can i have the Dns you're using ?
Using Google Dns doesn't cause any issues , right ?
I'm not clued up on this

In the event of a routing issue to Google, nothing is going to work for you.

Google may not be able to direct you to the non-Google CDNs we host in our network (at least one video streaming CDN, at least one social media CDN, at least one general-purpose CDN) so you may not get the best experience we can give you.

Google may be doing analytics on your DNS queries and correlating them with anything else you do that Google has access to.

You could use us first and Google 2nd, or the other way around.

 

[Spontaneous spinach]

In the event of a routing issue to Google, nothing is going to work for you.

Google may not be able to direct you to the non-Google CDNs we host in our network (at least one video streaming CDN, at least one social media CDN, at least one general-purpose CDN) so you may not get the best experience we can give you.

Google may be doing analytics on your DNS queries and correlating them with anything else you do that Google has access to.

You could use us first and Google 2nd, or the other way around.

Ahh thanks! I'll set it back to automatic , I'll even try the ones you mentioned in a few post back.
I'll see which one works best , the only reason i used the Google's dns was to test my new speed.
Automatic was giving me around 300kbps , switching to Google got me a stable one megabyte per second but I don't want Google spying one me