Telkom Internet Capped/Uncapped User Feedback (Pt2)

[giggity]

Telkom just called me to offer me an upgrade back to Telkom ISP, wtf are they smoking after the horrid service received, it was almost impossible to cancel as well.

Now that they seem to have finally fixed their problems, they want your money again. Not the worst reasoning nor plan.

--
Service has been great the last 3 weeks. Thanks for fixing things, Telkom. Please don't let them break again

 

[MickeyD]

DL'ing at line speed

/touch wood

 

[xrapidx]

Now that they seem to have finally fixed their problems, they want your money again. Not the worst reasoning nor plan.

--
Service has been great the last 3 weeks. Thanks for fixing things, Telkom. Please don't let them break again

Didn't they implement soft caps?

 

[genetic]

DL'ing at line speed

/touch wood

It's flying tonight.

Been like this for a while now!

 

[Diesal]

Amazing how everything is working again (as it should) and this thread is quiet.

 

[Electric]

Just in time for my cancellation e-mail lol.

 

[Grouter]

Amazing how everything is working again (as it should) and this thread is quiet.

Don't be thinking of closing the thread just yet all the same...

 

[opinionhated]

Does telkom have a separate account for adsl services? So Voice Line + ADSL on one account and Telkom ISP on another?

 

[MickZA]

Does telkom have a separate account for adsl services? So Voice Line + ADSL on one account and Telkom ISP on another?

No, all on one invoice.

... assuming you are with TI and haven't opted to let another ISP bill you for the ADSL line.

 

[Grouter]

Does telkom have a separate account for adsl services? So Voice Line + ADSL on one account and Telkom ISP on another?

Bill looks like this:



Voice line + 4 Meg ADSL line + 4 meg uncapped data - discount.

 

[MickeyD]

And on the next page it will provide a break down of the "Subscription Services" ...

 

[Grouter]

And on the next page it will provide a break down of the "Subscription Services" ...

Yes, correct, on the posted, printed version. My screenshot is of the online bill - no such breakdown info provided.

 

[MickeyD]

Yes, correct, on the posted, printed version. My screenshot is of the online bill - no such breakdown info provided.

Is there no hyperlink on each line that takes you to a detailed page?

/makes note to check

 

[Grouter]

Is there no hyperlink on each line that takes you to a detailed page?

/makes note to check

Nope. It's the reason I get them to keep posting the bill

 

[MickeyD]

Nope. It's the reason I get them to keep posting the bill

Then something has changed (and not for the better!)

 

[Grouter]

You can download a whole lot of zipped text files with unformatted details of call times and numbers on them, but it takes a forensic accountant to read them...

 

[MickZA]

Is there no hyperlink on each line that takes you to a detailed page?

/makes note to check

Actually you can get two bills emailed a month, one a plain pdf with all the details (calls included) the other has a link to the online site where you can get a detailed breakdown as well.

 

[MickeyD]

Actually you can get two bills emailed a month, one a plain pdf with all the details (calls included) the other has a link to the online site where you can get a detailed breakdown as well.

View attachment 122765

That's what I get...

 

[Grouter]

I think its the on the menu bar on the left now.
View attachment 122763

Thanks! Never seen that before. /makes note to open eyes in future...

 

[Grouter]

BTW, I seem to remember a lot of people saying here that the line / data package discount had fallen away. I still seem to be getting it: