Telkom Internet Capped/Uncapped User Feedback (Pt2)

[Gboss]

Likewise but only when their site goes live and I can see the ToC's.

I'm always interested capped backup accounts and have to say that Afrihost/axxess capped accounts are no better than my TI uncapped during business hours, it'll be interesting to see what CW can do.

I share your apprehensiveness and I too wanna see more detail and hear more feedback before I just jumpship to new player.
No doubt DJ and Paul have dotted their i's and crossed their t's but I'll wait none the less.

My Ti uncapped has no problem streaming 720p during business hours or downloading - HTTP and NNTP get line speed all day.
And thats pretty much all I want in an ISP.

Add to that the fact that all this costs me less that R600 (line,adsl,uncapped) a month and its easy to see why I wouldn't wanna move unless the product was broke.

 

[b1gstan]

Suspect this to be the case, TI aren't going to respond to what they regard as "niche" issues - VoD, games latency etc. I was optimistic that something would come of Telkoms talks with Netflix but that fell by the wayside

Still, for my purposes, TI 10MB uncapped is ideal and I'm very happy with the performance

+1 - Except for being happy with TI's performance...

 

[ellis]

Hi gents.
How do I go about cancelling my Telkom Uncapped data-only?
I tried the 10210 number, only waiting and waiting.
I tried the Telkom store, they can't do it any more.

The only reason I'm cancelling is because they (store and operators) cannot seem to change my Uncapped password (verification issues on my side, ever since I downgraded from 4mb to 2mb)

 

[Gboss]

Hi gents.
How do I go about cancelling my Telkom Uncapped data-only?
I tried the 10210 number, only waiting and waiting.
I tried the Telkom store, they can't do it any more.

The only reason I'm cancelling is because they (store and operators) cannot seem to change my Uncapped password (verification issues on my side, ever since I downgraded from 4mb to 2mb)

Have you tried using https://secureapp.telkom.co.za/iam/public/resetaccount to reset your password?

 

[giggity]

Hi gents.
How do I go about cancelling my Telkom Uncapped data-only?
I tried the 10210 number, only waiting and waiting.
I tried the Telkom store, they can't do it any more.

The only reason I'm cancelling is because they (store and operators) cannot seem to change my Uncapped password (verification issues on my side, ever since I downgraded from 4mb to 2mb)

Try request a password reset though support@telkom.co.za. They should be able to send you an email with the new password for your account. You do know your Telkom email password, right? If not it might be a bit of a hassle, but I'm sure if you give your ID, phone and username it should be just fine. Good luck

 

[MickZA]

Have you tried using https://secureapp.telkom.co.za/iam/public/resetaccount to reset your password?

... or password change/reset - https://online.telkomsa.net/pmt/

 

[ellis]

Have you tried using https://secureapp.telkom.co.za/iam/public/resetaccount to reset your password?

Hi, thanks.
I just did, but, when I applied for the account, I declined using their email service.
I did give the sales rep at Telkom Store my personal gmail address, but I didnt reveive any mail from Telkom regarding the password reset.
I also tried resetting the password via SMS, but they don't have my cell-number linked to any Telkom Uncapped accounts.

 

[MickZA]

I just did, but, when I applied for the account, I declined using their email service.

Bit of Catch 22 situation but I guarantee you have a TI email address, it's the same as your uncapped account login details ie fredbloggs@telkomsa.net and the email password is the same as that used in your router.

Check on the TI Webmail site - http://webmail.telkomsa.net/

 

[ellis]

... or password change/reset - https://online.telkomsa.net/pmt/

Hi, thanks.
I just used this link and changed my password.
Then I used my new password to connect, I'm still getting that verification failed errors.

 

[ellis]

Bit of Catch 22 situation but I guarantee you have a TI email address, it's the same as your uncapped account login details ie fredbloggs@telkomsa.net and the email password is the same as that used in your router.

Check on the TI Webmail site - http://webmail.telkomsa.net/

Yeah, when I changed my password using your Password Management link, I saw there was an email address created, it wasnt the same as my account (uncapped data) login though, it was just my surname with a few numbers
Anyway, I tried to access it with my old and new password at http://webmail.telkomsa.net/mail/, but it didnt work.
I also tried my uncapped username, also didnt work

 

[Electric]

What's the email address to cancel?

 

[MickZA]

Then I used my new password to connect, I'm still getting that verification failed errors.

They don't tell you but they expect at least one numeric, one special character, one upper and one lowercase character within the first 6 or 8 characters of the password (at least, that's what I figured out a while ago) eg 93@SecondAvenue. Try changing it again.

Edit: I lie - I see they have got rules listed on the password change page now. If you still can't come right PM TelkomZA here at MyBB with your account/problem details.

 

[ellis]

They don't tell you but they expect at least one numeric, one special character, one upper and one lowercase character within the first 6 or 8 characters of the password (at least, that's what I figured out a while ago) eg 93@SecondAvenue. Try changing it again.

Edit: I lie - I see they have got rules listed on the password change page now. If you still can't come right PM TelkomZA here at MyBB with your account/problem details.

Thanks.
I just called them again, the operator told me my account isnt active anymore... It was cancelled/terminated. It must have happened when I downgraded? I will look at the bill though (when it comes).
Thanks for the help gents.

@Electric
I don't know about an email address, but the Reps at the Telkom Store told me to call 10210, they can't do it from the stores any more...
I think it's 10210, Option 2, 1, 4, 3

 

[Electric]

The call center gives an e-mail address to send your cancellation through to.

 

[dt513]

Ai Ai Ai Telkom, I canceled my TI and recieved confirmation call and confirmed 3 times that it would be canceled by the 4th of June. But o wait they still decide to charge me again.

 

[bar1]

who are you guys moving to?
i am also considering cancelling my account.

I also set my downloads from miidnight to 6, but it's starting to queue up, what is the policy for weekends, also 00:00-06:00?

 

[Electric]

I've decided to downgrade to a 1gb account to avoid this cancellation nightmare.

 

[Electric]

I can't even get through to the call center
I'm so over this.

 

[dt513]

I can't even get through to the call center
I'm so over this.

Call between 8 and 9 to avoid holding longer than 10min

 

[skimread]

Anyone experiencing problems starting the past 15 minutes. Webpages don't load for me