Telkom Internet Capped/Uncapped User Feedback (Pt2)

Devo1 said:
Do anyone know how to convince Telkom to sort out disconnects on my ADSL line?

My internet dies for about 2 minutes exactly every 8 to 9 hours. Had 3 technicians over already. They say my line is in perfect shape and they cant see anything wrong and cannot fix something that isnt broken.

They said I must change all my equipment and cables. I bought 4 different brand new routers already and it is still the same.

It all started in April. My line died and they sent out a technician. He came and had a look and went out to the box on the corner. Came back and said the fault was there and he fixed it. Internet was working again, but now I am stuck with this stupid error.

Log on the router as well as the connection history on Telkom Internet Portal describes the termination reason as "Lost Carrier".

ANY help will be appreciated.

Oh and I am on UnlimitedHome 10mb.

Tia
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Based on the info you gave they have a faulty card at "the box on the corner". Each card runs multiple lines, but if one "channel" on a card is buggered they'll just patch you into another channel or card. They won't swop the card as a whole as they are expensive and Telkom wants to save money. You're probably on a card with an electronic problem which could very well cause these 8-9 hour drops as a component waits to return back to operating range.

You'll have to convince one of the techies to go and inspect the card or pass it off to their exchange guys.
 
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Does anyone know how long I should be expecting to wait for a fix to my adsl line? I don't have any connection. I have logged a fault on 3rd of September 2019 with telkom and still havent gotten a call from a technician. I had a chat with someone on the Telkom Chat service on their web page that told me that a fault has been escalated to the underground cable department, whoever that is...
 
Can anyone login to the Telkom Internet Customer Portal? It's been offline since yesterday.
 
Weird problem. I'm able to access the website on Telkom Mobile, but not via my Fibre. It seems to timeout.

Another little thing I noticed. If you still have a 4Mb fibre line, please do a SpeedTest. I'm getting 10Mb download. Wondering if Telkom cracked and upgraded all the 4Mb lines to 10Mb
 
creeper said:
Weird problem. I'm able to access the website on Telkom Mobile, but not via my Fibre. It seems to timeout.

Another little thing I noticed. If you still have a 4Mb fibre line, please do a SpeedTest. I'm getting 10Mb download. Wondering if Telkom cracked and upgraded all the 4Mb lines to 10Mb
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Yeah they did upgrade the fibre lines to 10mbps but they left us ADSL plebs at the same speeds and hiked the price by R50.
 
After seven years, I'm finally ditching Telkom for another provider. The sheer number of workarounds I've had to do to maintain a working connection shouldn't be the norm.
 
What is up with the late evening - early morning disconnects lately. Wake up just before 05:00 and internet is down. Son reports issues from 22:00 till sleep time around 24:00.

Modem shows connected to line, but ISP logon light is dead.

Rebooted router this morning, 10 minutes later same issue. What is the story this time round?
 
This whole week so far, ping goes to hell consistently at 5:30 every day. Anyone else notice this?
 
Arksun said:
This whole week so far, ping goes to hell consistently at 5:30 every day. Anyone else notice this?
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Busy getting myself SIM cards to play with to test LTE and Fixed LTE, when my B618 router arrives Monday.
Am fed up with the continuing ADSL issues.
 
Anyone else with terrible speeds on Telkom in the last week especially overseas services? :mad:
 
elf_lord_ZC5 said:
Darn, international connection seems to be screwed - cannot reliably connect to overseas gaming servers, and DC regularly ...
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Same here. Been happening all week. Having to use a different ISP now whenever it happens. I'm on 20mb fibre Openserve and still having disconnections, high latency and packet loss to Gaming servers outside South Africa. Whenever I use another ISP it works just fine. I also get sometimes where my Router (ASUS AC88u) will completely disconnect us from the internet having to reboot the router.
 
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