DrJohnZoidberg
Honorary Master
Nope. Have been given the silent treatment.
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Telkom Internet Softcap Feedback
- Thread starter cavedog
- Start date
Yes I have noticed it too. I downloaded Call of Duty Advanced Warfare on my ps4 and it chowed 25GB of my cap with the do gaming addon active.
So something IS wrong and they need to FIX it soon.
Yuu
Executive Member
@cavedog, back now to standard SNR so not gonna change it until get another device 
.
Took this morning and i have never seen such a low ping locally :wtf: for me personally.
Gaming to an EU server midnight was laggy but i believe that to have been the server as the game needs alot of fixing [ArcheAge]. Changing draw distance for items to load did go snappier than when i was on the uncapped package at 2Mbps. Overall pretty satisfied with Telkom's softcap performance. It has been long since i have opened sites so quickly.
Now for them to investigate that add-on bug and i will be staying with them
.
. Took this morning and i have never seen such a low ping locally :wtf: for me personally.
Gaming to an EU server midnight was laggy but i believe that to have been the server as the game needs alot of fixing [ArcheAge]. Changing draw distance for items to load did go snappier than when i was on the uncapped package at 2Mbps. Overall pretty satisfied with Telkom's softcap performance. It has been long since i have opened sites so quickly.
Now for them to investigate that add-on bug and i will be staying with them
.
Last edited:
DrJohnZoidberg
Honorary Master
Added your complaints to my false advertising thread: http://mybroadband.co.za/vb/showthread.php/659143-Telkom-false-advertising
DrJohnZoidberg
Honorary Master
My Youtube borked.
DrJohnZoidberg
Honorary Master
TI broken again in Table View.
Code:
Traceroute output:
1 ti-224-252-01.telkomadsl.co.za (105.224.252.1) 6.641 ms 7.037 ms 6.995 ms
2 ti-226-0-06.telkomadsl.co.za (105.226.0.6) 9.946 ms 8.517 ms 9.002 ms
3 ti-226-0-13.telkomadsl.co.za (105.226.0.13) 9.331 ms 9.376 ms 9.469 ms
[B] 4 wblv-ip-hsll-1-wan.telkom-ipnet.co.za (196.25.39.45) 202.065 ms 210.316 ms[/B]
wbs-ip-ll-1-wan.telkom-ipnet.co.za (165.165.221.153) 9.029 ms
5 196.43.11.234 (196.43.11.234) 8.445 ms 9.137 ms 9.030 ms
6 196.43.25.206 (196.43.25.206) 8.861 ms 8.948 ms 8.801 ms
7 196.25.247.26 (196.25.247.26) 9.736 ms 9.429 ms 9.949 ms
8 css1-ctn-gi0-2.ip.isnet.net (168.209.6.10) 10.886 ms 10.049 ms
css1-ctn-gi0-1.ip.isnet.net (168.209.2.10) 10.196 ms
9 196.36.84.154 (196.36.84.154) 9.517 ms 10.296 ms 10.190 ms
10 CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za (41.84.13.66) 26.130 ms 26.485 ms 27.228 ms
11 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net (41.66.132.246) 26.599 ms 27.123 ms 27.022 ms
12 core-access-switch1.jnb1.host-h.net (197.189.193.1) 27.265 ms 28.724 ms 27.945 ms
13 row-access-switch1-row3-4.jnb1.host-h.net (197.189.193.36) 33.425 ms 27.593 ms 30.445 ms
14 197.242.89.170 (197.242.89.170) 26.538 ms 26.242 ms 27.471 ms
F
Former member 61586
Guest
Since getting this, the internet is more or less unusable outside night surfer time.
Have been using this service for the past two weeks. Was working okay (a few bumps along the way) and yesterday stopped working all together.
Had to phone Telkom and was reminded why I was reluctant to join them in the first place. 15 minutes before my call was answered (that's probably not a bad number). After that spending 40 minutes on the phone with the call agent only to be told that I will be phoned by someone else (that call never happened).
It's really a hit and miss experience with Telkom, sometimes the service is great (like when I signed up) and other times it's really bad.
Had to phone Telkom and was reminded why I was reluctant to join them in the first place. 15 minutes before my call was answered (that's probably not a bad number). After that spending 40 minutes on the phone with the call agent only to be told that I will be phoned by someone else (that call never happened).
It's really a hit and miss experience with Telkom, sometimes the service is great (like when I signed up) and other times it's really bad.
F
Former member 61586
Guest
Yuu
Executive Member
There was authentication issues this am but when i connected earlier, it was working fine.
Can you guys confirm if the do addon is now working properly [okay, if it was am sure you guys would've reported it] now?
Going to be downloading some content off PSN thanks to a friend sharing and want to do it during the day .
My story just briefly with Telkom:
1) Phone to upgrade - Sorry sir, we cannot. Spoke to "Jane"
2) Phone to upgrade - Sure, give me a moment....call gets cut.
3) Phone to upgrade - Didn't i speak with you earlier..."Jane" puts the order through.
Sometimes i think the trouble [big or small] you go through with them is far better than others doing it on your behalf [most of the time]
Can you guys confirm if the do addon is now working properly [okay, if it was am sure you guys would've reported it] now?
Going to be downloading some content off PSN thanks to a friend sharing and want to do it during the day .My story just briefly with Telkom:
1) Phone to upgrade - Sorry sir, we cannot. Spoke to "Jane"
2) Phone to upgrade - Sure, give me a moment....call gets cut.
3) Phone to upgrade - Didn't i speak with you earlier..."Jane" puts the order through
.Sometimes i think the trouble [big or small] you go through with them is far better than others doing it on your behalf [most of the time]
DrJohnZoidberg
Honorary Master
There was authentication issues this am but when i connected earlier, it was working fine.
Can you guys confirm if the do addon is now working properly [okay, if it was am sure you guys would've reported it] now?
My story just briefly with Telkom:
1) Phone to upgrade - Sorry sir, we cannot. Spoke to "Jane"
2) Phone to upgrade - Sure, give me a moment....call gets cut.
3) Phone to upgrade - Didn't i speak with you earlier..."Jane" puts the order through
Sometimes i think the trouble [big or small] you go through with them is far better than others doing it on your behalf [most of the time]
Last time I checked the DoGaming addon was still patchy. Battle.net downloads not working at all, and somebody reported that PSN downloads were also giving issues (http://mybroadband.co.za/vb/showthr...p-Feedback?p=13985965&viewfull=1#post13985965).
I would tread carefully.
It's also impossible to get anyone to help with this, so you essentially just have to take what they give you.
Yuu
Executive Member
Thanks @DrJohnZoidberg for the response. Will hold off until then. Will just schedule for night surfer hours until it gets resolved.
Will just schedule for night surfer hours until it gets resolved.I sent this to Ranger as a PM but was wondering if anyone else have ever experienced a similar problem. I've also tried to log calls with Telkom Internet but so far haven't had any resolution.
Whenever my ADSL router reboots (power failure or manual) it sync's and authenticates, receives an IP and appears to be connected. However no Internet packets gets routed past the first Telkom Internet hop (I can ping the gateway but nothing else). If I connect to any other ISP (I have two other accounts that I can use for testing) it works 100%. Upon further investigation I've seen if it connects to 105.226.x then it doesn't work, but if it connects to 105.224.x then it works.
It's very weird and I dread when my router's power is interrupted (load shedding) as then I have to connect and disconnect until the IP is changed to the more favourable subnet.
Telkom has been okay so far when it works but it's really a problem when you get a weird problem like this as nobody at the call centre seems to be able to help with this kind of problem.
Any ideas what I can do?
Your help would be appreciated.
Whenever my ADSL router reboots (power failure or manual) it sync's and authenticates, receives an IP and appears to be connected. However no Internet packets gets routed past the first Telkom Internet hop (I can ping the gateway but nothing else). If I connect to any other ISP (I have two other accounts that I can use for testing) it works 100%. Upon further investigation I've seen if it connects to 105.226.x then it doesn't work, but if it connects to 105.224.x then it works.
It's very weird and I dread when my router's power is interrupted (load shedding) as then I have to connect and disconnect until the IP is changed to the more favourable subnet.
Telkom has been okay so far when it works but it's really a problem when you get a weird problem like this as nobody at the call centre seems to be able to help with this kind of problem.
Any ideas what I can do?
Your help would be appreciated.
DrJohnZoidberg
Honorary Master
I'm still waiting for Telkom to offer me the Do Elite Plus bundle at the advertised price.
Have got myself a WA account in the meantime, if Telkom don't get back to me just going to move my line to WA. They can offer it for the price I want, just really don't want to move my line.
Have got myself a WA account in the meantime, if Telkom don't get back to me just going to move my line to WA. They can offer it for the price I want, just really don't want to move my line.
Have you tried just getting the deal? As I mentioned before you just need the 2 products on the invoice to have the Do discount applied.
Maybe that price is correct? I can't confirm since I can have 40Mbps but I can confirm that just having a 20Mbps line and 50GB softcap I get a Do Elite Bundle discount on the discount line of the invoice.
Maybe you must just get the 100GB softcap and see if the discount is being applied right? If not just pop into a store or on twitter and have the create a billing dispute. They usually credit accounts in 3 working days if you have a valid claim.
DrJohnZoidberg
Honorary Master
The only way to order it is to phone them and when phoning them they tell me the price is R979. There is no way around this it seems.
Maybe I should just move over to WA permanently already, my Telkom account been dodgy on Youtube for the past week and now it's totally fooked:
Code:
traceroute to google.com (196.23.168.181), 64 hops max, 52 byte packets
1 ti-224-252-01.telkomadsl.co.za (105.224.252.1) 9.001 ms 7.858 ms 9.266 ms
2 ti-226-0-246.telkomadsl.co.za (105.226.0.246) 169.454 ms 185.193 ms 207.276 ms
3 ti-226-0-13.telkomadsl.co.za (105.226.0.13) 191.042 ms 192.103 ms 194.445 ms
4 wblv-ip-hsll-1-wan.telkom-ipnet.co.za (196.25.39.45) 676.535 ms
wbs-ip-ll-1-wan.telkom-ipnet.co.za (165.165.221.153) 370.388 ms
wblv-ip-hsll-1-wan.telkom-ipnet.co.za (196.25.39.45) 578.708 ms
5 196.43.11.234 (196.43.11.234) 613.557 ms 254.854 ms 255.737 ms
6 196.43.25.206 (196.43.25.206) 257.182 ms 373.943 ms 260.150 ms
7 196.25.247.26 (196.25.247.26) 252.278 ms 250.540 ms 256.065 ms
8 168.209.2.12 (168.209.2.12) 394.806 ms
168.209.6.12 (168.209.6.12) 408.604 ms
168.209.2.12 (168.209.2.12) 409.227 ms
9 168.209.100.101 (168.209.100.101) 247.043 ms 266.235 ms 304.449 ms
10 csw5-pkl-tg2-7.ip.isnet.net (168.209.1.188) 409.696 ms
csw6-pkl-tg2-7.ip.isnet.net (168.209.1.189) 253.400 ms
csw5-pkl-te1-7.ip.isnet.net (196.26.0.188) 273.486 ms
11 * * *
12 * * *
13 *^CYeah I did read in the Telkom Uncapped thread that there is some congestion on the CPT IPC and that more capacity is on it's way but ranger did do some changes.
I always get the feeling that ISP's only do upgrades when the IPC's gets congested. To me that is poor planning. You can't just wake up one morning and then a IPC is congested I'm sure you should see this coming...
I guess ISP's in SA runs their networks like Eskom runs the electricity. Constrained but enough for now.
RyanPCMR
Expert Member
Telkom Internet would be greater than Afrihost if Afrihost ends double adsl data promo end of Dec 14. Free Midnight surfer is just so much better than anything the other ISP's could have come up with thus far. This is a fact. 