Telkom Internet Uncapped User Feedback.

[copacetic]

I said gaming should have improved somewhat as of Friday afternoon. I didn't ever say Neflix was fine for everyone.

As of early this morning, BF4 should be a bit better. We were waiting for a fix from a vendor for that (specifically BF4, but may address some other games too, possibly Path of Exile, Diablo 3, possibly some general PSN problems), which was deployed early this morning.

Thanks ranger.

As per my earlier post, Path of Exile was as expected before 8AM (220 ms or so), and about an hour later and throughout the day 600 ms +.

What sort of issue makes it work only at certain times?

 

[BigFatBadger]

Thanks ranger.

As per my earlier post, Path of Exile was as expected before 8AM (220 ms or so), and about an hour later and throughout the day 600 ms +.

What sort of issue makes it work only at certain times?

They've employed a traffic cop to route traffic. He has regular tea breaks, smoke breaks, lunch breaks and only works a 6 hour shift

 

[Will_717]

Stupid question but how is your Netflix when run from a PC?
I use Firefox and the MediaHint plugin (sorts out the DNS issue) and Netflix was fine today.

EDIT: What region are you from?

It's the Cape Region, looks like you guys are sorted out in KZN, tested Netflix with my pc as well my apple tv and WD Play, they connect but quality is horrible and buffer every 10-20 seconds.

 

[Chris_SA]

I said gaming should have improved somewhat as of Friday afternoon. I didn't ever say Neflix was fine for everyone.

As of early this morning, BF4 should be a bit better. We were waiting for a fix from a vendor for that (specifically BF4, but may address some other games too, possibly Path of Exile, Diablo 3, possibly some general PSN problems), which was deployed early this morning.

While I do appreciate your response, as it's the only feedback from Telkom.. BuT

You did mention that netflix was tested and was working fine, then you also mentioned gaming have been prioritised and should be better...

Will go and find the posts when back at pc

 

[Hush9300]

Dont worry! Atleast you are safe with the knowledge that due to the fact that your line is still functional albeit sluggish, Telkom will not be approving your dispute that you have logged since the 6th of Jan.

Says who? I've had 2 rebates for sluggish performance in January alone and I've been informed that my other can only be looked at once this issue is resolved.

You give up to easily man.

 

[Will_717]

Manage to connect to Netflix just after seven on my ps3, speed still very unstable, resolution jumps from 240p to 288p to 384p,loops every 10 to 20 seconds in this sequence, very distracting and unwatchable!!!

 

[Willie Trombone]

I been at home all day (night shift) and I have had no issues.
Downloads running at line speed, torrents were fluctuating between 100 and 200k/s (25-50% line speed)
Tested Hulu and watched a few episodes of Sleepy Hollow on High without a stutter.

I dont know if things have been fixed but its 1000 times better this week than the last 2.

Whoever flicked whatever switch, THANK YOU.

@Ranger are the problems not localised to a region? I'm in Durban and its been going like the clappers over here!

THIS is exactly why I want to leave. Some work some don't and nobody knows why.

 

[tardomatic]

Without more detail, doesn't seem to be a Telkom Internet problem ...

Call centre should have logged a fault of some kind somewhere for this.

Woke up this morning, and internet is at least allowing me to traceroute past my router, but FAR FAR FAR from the 10MB uncapped it is supposed to be. International browsing slow (seriously, HTTP downloads at 10-20KB/s???? wtf?). Forget about streaming youtube videos of any sort, or watching Corsera videos, or using it for anything really - I've resorted to downloading my podcasts via 3G ffs.

This is almost as bad as dialup - really REALLY pathetic... And, we are fast approaching week 3 of this crappy service. The only reason I haven't cancelled yet is because I have that 1 year contract (classic bait and switch that) which I thought meant I was locked in, but according to other posts on this thread I only need to pay in 10% of the remainder of the contract... Which as far as I can tell is 8 months... Which I will gladly pay. Now, to muster the courage to call the useless call centre yet again and speak to someone in cancellations (who hopefully will have the gumption to cancel just the ISP portion as requested).

 

[Gboss]

It's the Cape Region, looks like you guys are sorted out in KZN, tested Netflix with my pc as well my apple tv and WD Play, they connect but quality is horrible and buffer every 10-20 seconds.

I wonder if its not a routing issue....

I hope they fix it sooner rather than later. Its frustrating paying for a subscription (Hulu, Netflix, Ti) that you cant use.

 

[Willie Trombone]

Says who? I've had 2 rebates for sluggish performance in January alone and I've been informed that my other can only be looked at once this issue is resolved.

You give up to easily man.

That would cost me more than the rebate in time just to beg for them.

 

[Gboss]

THIS is exactly why I want to leave. Some work some don't and nobody knows why.

Are you from the Cape?

 

[Willie Trombone]

Dont worry! Atleast you are safe with the knowledge that due to the fact that your line is still functional albeit sluggish, Telkom will not be approving your dispute that you have logged since the 6th of Jan.

Drink the kool aid you're fed on here by pseudo telkom representatives who deliver one empty promise after another, constantly shifting goal posts when the problem has not been rectified by the earlier deadline it stated.

One word.

Run

I have to admit, I'm not often this pessimistic but Telkom is just one of those firms who never leave me feeling like I'm being listened to.

 

[Willie Trombone]

Are you from the Cape?

I am - I'm from the Eastern Cape and probably route via Cape Town.
Why? Are we troubleshooting for them? Are we going to tell them what to fix after tonight?

 

[Gboss]

I am - I'm from the Eastern Cape and probably route via Cape Town.
Why? Are we troubleshooting for them? Are we going to tell them what to fix after tonight?

LMAO if I could fix the problem myself I'd do it. But being a lowly Server guy and not a Network engineer, I'd probably fuk it up worse

I'm just curious becoz I noticed the number of complaints about slow international has decreased this week, which lead me to think that the problem might be regional. Seems that yourself and Will both route via Cape Town and both seem to be having similar if not identical issues.

I hope Ranger can confirm or deny this. I doubt any of us will ever know what the real cause is.
If only Ti realised that their silence is just a breeding ground for malice and public outcry

 

[Will_717]

I wonder if its not a routing issue....

I hope they fix it sooner rather than later. Its frustrating paying for a subscription (Hulu, Netflix, Ti) that you cant use.

I also think it is a routing problem, they need to sort this out as soon as possible. FYI I already cancelled my Hulu, since it was unusable from the 5 Jan 2014.

 

[Unhappy438]

I dont think its location based, could be wrong though.

 

[copacetic]

They still have the temp setup in place for us.

They are, I believe, working on it still.

 

[Willie Trombone]

I also think it is a routing problem, they need to sort this out as soon as possible. FYI I already cancelled my Hulu, since it was unusable from the 5 Jan 2014.

This! Hulu unusable... totally!

 

[copacetic]

It's a bit embarrassing - I recommended TelkomISP to a friend a while back, with the highest praise at the time.

It gets activated yesterday...

I got him worked up into a froth over Path of Exile, he spent two days downloading it (should have taken a couple hours), and now he is unable to play.

I won't be recommending the service again, that is for sure.

Problems, fine. Utter silence though? Not acceptable.

 

[ysamrod]

Telkom internet 10mb almost unusable since beginning if Jan, my Vogacom 3 g better at the moment. Logged a call with Telkom, still with Technical.