Telkom Internet Uncapped User Feedback.

[Hectic]

Jip I have a very stable line and rarely have issues, but this morning things are not running smoothly.

Ping tests vary between A - D grade. It is always A grade for local and mostly B grade for international.



My exchange is not congested although the 2nd hop is already high.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ronald>tracert capetown.spdtst.saix.net

Tracing route to wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.810VNTX [10.0.0.2]
2 246 ms 163 ms 189 ms 224-140-1.dsl.subscriber.telkomsa.net [105.224.1
40.1]
3 188 ms 212 ms 249 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
4 352 ms 200 ms 283 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
5 206 ms 292 ms 390 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
6 364 ms 223 ms 416 ms 196.43.39.78
7 148 ms 159 ms 64 ms wbs-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za [
196.25.37.2]
8 358 ms 286 ms 300 ms wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]


Trace complete.

C:\Users\>tracert rosebank.spdtst.saix.net

Tracing route to rrba-ip-dlr-1-1.telkom-ipnet.co.za [196.25.45.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.810VNTX [10.0.0.2]
2 9 ms 8 ms 8 ms 224-140-1.dsl.subscriber.telkomsa.net [105.224.1
40.1]
3 44 ms 179 ms 57 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
4 34 ms 122 ms 258 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
5 271 ms 233 ms 81 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
6 215 ms 162 ms 87 ms 196.43.39.74
7 174 ms 239 ms 349 ms rrba-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za
[196.25.45.90]
8 277 ms 56 ms 56 ms 196.25.45.102

Trace complete.

C:\Users\>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.810VNTX [10.0.0.2]
2 77 ms 10 ms 8 ms 224-140-1.dsl.subscriber.telkomsa.net [105.224.1
40.1]
3 66 ms 59 ms 59 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
4 171 ms 221 ms 296 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
5 396 ms 135 ms 29 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
6 355 ms 316 ms 333 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.58]
7 345 ms 354 ms 418 ms 196.25.191.146
8 403 ms 230 ms 168 ms 209.85.240.61
9 319 ms 511 ms 309 ms 209.85.253.90
10 250 ms 176 ms 227 ms 209.85.240.28
11 535 ms 467 ms 521 ms 216.239.49.38
12 * * * Request timed out.
13 322 ms 246 ms 200 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

C:\Users\>

 

[abs1]

+1
I also thought about the congested saga, but my router lit up like a disco ball when I tried my IS trail.
I'm new to Telkom but I haven't seen any similar reports prior to my signup.
hope it's once off

I remember Ranger mentioned that they had a capacity issue which only affected the Western Cape region, I wonder if this has been addressed already?

 

[Pooky]

Telkom I am switching to your 2mb uncapped from next month I hope you don't disappoint.

 

[Hectic]

Testing with another ISP via PPPoE connection seems to yield better results ito ping test, but trace routes to Cape Town and Rosebank are still a weird.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Users\>tracert capetown.spdtst.saix.net

Tracing route to wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]
over a maximum of 30 hops:

1 12 ms 14 ms 8 ms 105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.
8.129]
2 26 ms 53 ms 65 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
3 20 ms 20 ms 19 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
4 20 ms 19 ms 19 ms unc-cpt-1.mtnns.net [196.44.18.8]
5 99 ms 127 ms 78 ms tb-pr-1.za--tb-cr-2.za-a.mtnns.net [196.44.18.14
3]
6 27 ms 26 ms 26 ms wblv-ip-se-2-gw.telkom-ipnet.co.za [196.25.165.1
97]
7 392 ms 170 ms 28 ms 196.43.25.205
8 74 ms 57 ms 58 ms 196.43.52.66
9 23 ms 27 ms 20 ms wbs-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za [
196.25.37.2]
10 49 ms 62 ms 68 ms wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]


Trace complete.

C:\Users\>tracert rosebank.spdtst.saix.net

Tracing route to rrba-ip-dlr-1-1.telkom-ipnet.co.za [196.25.45.102]
over a maximum of 30 hops:

1 10 ms 8 ms 8 ms 105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.
8.129]
2 26 ms 26 ms 26 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
3 20 ms 19 ms 20 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
4 20 ms 20 ms 19 ms unc-cpt-1.mtnns.net [196.44.18.8]
5 47 ms 83 ms 52 ms tb-pr-1.za--tb-cr-2.za-a.mtnns.net [196.44.18.14
3]
6 28 ms 27 ms 27 ms wblv-ip-se-2-gw.telkom-ipnet.co.za [196.25.165.1
97]
7 141 ms 206 ms 316 ms 196.43.25.205
8 51 ms 50 ms 51 ms 196.43.39.18
9 43 ms 43 ms 59 ms rrba-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za
[196.25.45.90]
10 50 ms 51 ms 51 ms 196.25.45.102

Trace complete.

C:\Users\

 

[Subways81]

Called telkom today re an account issue and while speaking to the Options guy he gave me a 25% discount on my dsl fastest line rate, catch is you have to sign up for a year... No problem as I intended to keep my line with telkom anyway. Score.

 

[copacetic]

Torrents slooooooooooow.

Hardly anything downloaded, was full speed yesterday.

How do I find out what's going on?

Seems it was a specific torrent - If I get one with thousands of seeds, it's okay @ around 300 KB/s...

 

[moondoggie86]

Telkom I am switching to your 2mb uncapped from next month I hope you don't disappoint.

I haven't looked back since switching to Telkom. The SO and I use the same account simultaneously (both lines on my name) and we get full line speed almost 24/7. With the previous ISP she was not used to getting 190kb/s at 1.30 pm on p2p.

Although my ping to EU is about 50ms higher, I'm having a better experience gaming online. No more rubberbanding and lag spikes:thumbup:

 

[copacetic]

Okay, gaming latency is utterly abysmal...

Is this to be expected?

Who would I contact to try and sort this out?

Ugh.

 

[Hectic]

Okay, gaming latency is utterly abysmal...

Is this to be expected?

Who would I contact to try and sort this out?

Ugh.

My gaming experiences are normally Good to Okay. I play FPS and GT5 via PS3.
My tests seems okay again. I'm close to PE.





Maybe try to PM Ranger or if you use Twitter, follow @TelkomZA. They were pretty sharp the last time I used them, although I think they work office hours on that account.

 

[MightyMuffinMan]

Called telkom today re an account issue and while speaking to the Options guy he gave me a 25% discount on my dsl fastest line rate, catch is you have to sign up for a year... No problem as I intended to keep my line with telkom anyway. Score.

OMG thank you so much bro.

I was considering upgrading to 4 MB uncapped. Saw your post and decided to call telkom. Big saving. Ended up being same pricing as the 2 Mb uncapped line. Thanks man.

Even if I'm shaped for abuse I'll be slowed to a 2 mb line speed.

Also Call centre mentioned its only for long term (chronic ) customers of telkom who agree to a 1 year ISP contract. Didnt know sticking with Telkom has so many benefits. Scored free router and now huge saving. Been with them more than 3 years

 

[Nicci]

I am currently on an AH account. I cannot browse or anything on TI. Topped up 4 gig already whilst paying Telkom...

 

[MightyMuffinMan]

Okay, gaming latency is utterly abysmal...

Is this to be expected?

Who would I contact to try and sort this out?

Ugh.

Telkom has bad gaming latencies unless you choose business uncapped or a capped product. Better yet just get an Afrihost free account to game with. Thats what I do.

http://www.afrihost.com/microsites/...te&utm_content=cloud&utm_campaign=FREEGB_1303

https://clientzone.afrihost.com/free-gb?src=micro_freegb

 

[Hectic]

I am currently on an AH account. I cannot browse or anything on TI. Topped up 4 gig already whilst paying Telkom...

Any news regarding the line Nicci?

I have a 5GB account from Afrihost you could use while waiting for your/line account to be sorted?

 

[ranger]

Okay, gaming latency is utterly abysmal...

Is this to be expected?

Who would I contact to try and sort this out?

Ugh.

Email username and copy paste the text from a command prompt from aping with at least 20 requests (e.g. 'ping -n 20 ip.add.re.ss' on Windows) and a traceroute ('tracert ip.add.re.ss' on Windows) to the game server in question to [email protected] . You should receive a ticket number by auto-reply, PM me the ticket number.

 

[Subways81]

OMG thank you so much bro.

I was considering upgrading to 4 MB uncapped. Saw your post and decided to call telkom. Big saving. Ended up being same pricing as the 2 Mb uncapped line. Thanks man.

Even if I'm shaped for abuse I'll be slowed to a 2 mb line speed.

Also Call centre mentioned its only for long term (chronic ) customers of telkom who agree to a 1 year ISP contract. Didnt know sticking with Telkom has so many benefits. Scored free router and now huge saving. Been with them more than 3 years

Lukka

 

[Nicci]

Any news regarding the line Nicci?

I have a 5GB account from Afrihost you could use while waiting for your/line account to be sorted?

Hey Romark, I have pm'd ranger with my traceroute and everything a few days ago, but nothing. My speeds on telkom is so slow, i honestly cannot even browse. And, I keep on getting disconnected about 4 or so times a day, so not sure what that is about. Thank you very much for your offer. I also have a 1gig account with AH, that I actually now topped up just in order to be able to browse.

 

[copacetic]

Email username and copy paste the text from a command prompt from aping with at least 20 requests (e.g. 'ping -n 20 ip.add.re.ss' on Windows) and a traceroute ('tracert ip.add.re.ss' on Windows) to the game server in question to [email protected] . You should receive a ticket number by auto-reply, PM me the ticket number.

Thanks!

Will do.

Appreciate it.

 

[ranger]

Telkom has bad gaming latencies unless you choose business uncapped or a capped product.

Some aspects of your statement may have been true until January.

As of February, all gaming receives the same (highest) priority.

However, prioritisation doesn't guarantee low latency, and there may be easy fixes (as with latency from our users in the Western Cape to MWEB gaming servers, which was due to a routing problem between SAIX and MWEB). However, without any detail (e.g. destination, or a traceroute to the destination) easy fixes are impossible.

 

[MightyMuffinMan]

Some aspects of your statement may have been true until January.

As of February, all gaming receives the same (highest) priority.

However, prioritisation doesn't guarantee low latency, and there may be easy fixes (as with latency from our users in the Western Cape to MWEB gaming servers, which was due to a routing problem between SAIX and MWEB). However, without any detail (e.g. destination, or a traceroute to the destination) easy fixes are impossible.

I agree. I should have been more accurate. Gaming on Telkom is great however if you into twitch gaming or if that 100 ms matters to you than Telkom isn't it. I don't know much technical aspects however just commenting from a customer perspective on uncapped product and gaming.

 

[ranger]

Hey Romark, I have pm'd ranger with my traceroute and everything a few days ago, but nothing. My speeds on telkom is so slow, i honestly cannot even browse. And, I keep on getting disconnected about 4 or so times a day, so not sure what that is about. Thank you very much for your offer. I also have a 1gig account with AH, that I actually now topped up just in order to be able to browse.

We are looking at this. It has taken some time to rule out some possible causes. Since they have been ruled out, we need to find the right process to get problems investigated on the other side of the chinese wall ...