Telkom Internet Uncapped User Feedback.

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@ranger

Noticed something strange on my uncapped account. When I match make on Xbox LIVE I can find games however if I match make with another ISP (afrihost) account I find a game easily.

This is with 2 popular games Black ops 2 and asscreed 3. Note I've had this problem persistently with the telkom account. It seems as if the xbox doesnt receive data on time because message on screen says "waiting for host". NB I've correctly port forwarded etc. And I also dont have any downloads/applications when trying to play games.

PC games play well however sometimes get laggy even though Afrihost account is fine.

You even checked if the ports were blocked for me.
 
RoMark said:
@Ranger
There are a lot of issues in GT5 ito disconnections, incompatibility with host issues and updates downloaded are not completing and when they do, the hash values are not correct.
I'm referring to the PS3 console and PSN.
I cannot indicate ping, etc as I'm not sure if these values can be acquired on the PS3.
I was struggling to download a 17MB firnware from PSN on Thursday. It cjeot on bombing out.

My PS3 is in DMZ mode and I've done port forwarding on the GT5 ports.
Click to expand...

Similar issue with xbox live it seems.
 
ranger said:
It should be classified as online gaming, which receives the same priority as video streaming and other real-time traffic, higher priority than downloads.

If there aren't any other problems, it might be specific to this game, and will take a bit of time to track down (e.g., we'll need to install it, do packet captures, debugging etc.).

Is anyone experiencing problems with other games?
Click to expand...

Please this is a very popular game and basically the only game I play online..... Its very bad lag.... It was working fine no problems until now so something broke.

The thing is the connection is fast and downloads actually fly but yeah gaming is very very bad now.... Actually impossible to play games online with this account now....
 
cavedog said:
Please this is a very popular game and basically the only game I play online..... Its very bad lag.... It was working fine no problems until now so something broke.

The thing is the connection is fast and downloads actually fly but yeah gaming is very very bad now.... Actually impossible to play games online with this account now....
Click to expand...
Agreed it has become the streaming and downloading account however fails for gaming. I thought my setup was broken but after testing afrihost account realize its Telkom thats an issue
 
I have a logged a change to increase the priority of gaming traffic, for tonight between 18h00 and 20h00. I am currently awaiting approval of the change. I will let you guys know once it has been implemented.

This should resolve the latency problem.
 
MightyMuffinMan said:
Agreed it has become the streaming and downloading account however fails for gaming. I thought my setup was broken but after testing afrihost account realize its Telkom thats an issue
Click to expand...

You mean downloading. Streaming hasn't been stable in weeks.
 
Counter-Strike: Global Offensive ping

CS:GO getting some serious latency issues; tracert seems fine but in-game it is very high (~500 ms) (tracert done while game is still open).

Server IP: 146.66.155.153:27019
Tracert: Tracing route to 146.66.155.153 over a maximum of 30 hops
1 54 ms 51 ms 51 ms 224-80-1.dsl.subscriber.telkomsa.net [105.224.80
.1]
2 67 ms 68 ms 66 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
3 68 ms 72 ms 68 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
4 75 ms 66 ms 71 ms 165.165.214.213
5 222 ms 228 ms 226 ms fra-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.110]
6 233 ms 229 ms 232 ms ffm-b10-link.telia.net [195.12.255.217]
7 211 ms 252 ms 202 ms ffm-bb2-link.telia.net [80.91.247.188]
8 243 ms 247 ms 242 ms win-bb2-link.telia.net [213.155.136.139]
9 209 ms 197 ms 210 ms win-b4-link.telia.net [213.155.133.77]
10 230 ms 268 ms 241 ms valve-ic-156665-win-b4.c.telia.net [195.12.255.1
86]
11 254 ms 229 ms 219 ms 146.66.155.227
12 * * * Request timed out.
13 * * * Request timed out.

In-game ping shot: http://cloud-2.steampowered.com/ugc/1117173524896443744/1C1D7216C85DCB55D4AD3967C53E40DB1750A540/
 
Last edited:
ranger said:
I have a logged a change to increase the priority of gaming traffic, for tonight between 18h00 and 20h00. I am currently awaiting approval of the change. I will let you guys know once it has been implemented.

This should resolve the latency problem.
Click to expand...

Change approved and implemented between 19h05 and 19h20.

Please let me know if gaming latency improves from about now.
 
@Ranger Streaming struggling again today after 2 days of no problems. Anything happening that effecting things Cape Town side? :(
 
I hear you. It's like Telkom just applied the brakes again. Downloads, streaming browsing has all been fine since Friday evening up until about 35 minutes ago. Now it's back to the same cr@p that goes on all week. (the past 3 weeks to be exact.)
yebocan said:
well uncapped account back to its usual crap...can not stream, browsing is dead slow....Green Point, Cape Town
Click to expand...
 
I think your change has broken it for everyone. I am getting pings of 400ms to telkom.co.za here in joburg.

Reply from 196.43.22.222: bytes=32 time=421ms TTL=246
Reply from 196.43.22.222: bytes=32 time=436ms TTL=246
Reply from 196.43.22.222: bytes=32 time=422ms TTL=246
Reply from 196.43.22.222: bytes=32 time=413ms TTL=246
Reply from 196.43.22.222: bytes=32 time=408ms TTL=246
Reply from 196.43.22.222: bytes=32 time=426ms TTL=246
Reply from 196.43.22.222: bytes=32 time=436ms TTL=246
Reply from 196.43.22.222: bytes=32 time=399ms TTL=246
Reply from 196.43.22.222: bytes=32 time=393ms TTL=246
Reply from 196.43.22.222: bytes=32 time=398ms TTL=246
Reply from 196.43.22.222: bytes=32 time=424ms TTL=246
Reply from 196.43.22.222: bytes=32 time=424ms TTL=246
Reply from 196.43.22.222: bytes=32 time=371ms TTL=246
Reply from 196.43.22.222: bytes=32 time=372ms TTL=246
Reply from 196.43.22.222: bytes=32 time=395ms TTL=246
Reply from 196.43.22.222: bytes=32 time=430ms TTL=246
Reply from 196.43.22.222: bytes=32 time=439ms TTL=246

ranger said:
Change approved and implemented between 19h05 and 19h20.

Please let me know if gaming latency improves from about now.
Click to expand...
 
digitalp said:
I think your change has broken it for everyone. I am getting pings of 400ms to telkom.co.za here in joburg.

Reply from 196.43.22.222: bytes=32 time=421ms TTL=246
Reply from 196.43.22.222: bytes=32 time=436ms TTL=246
Reply from 196.43.22.222: bytes=32 time=422ms TTL=246
Reply from 196.43.22.222: bytes=32 time=413ms TTL=246
Reply from 196.43.22.222: bytes=32 time=408ms TTL=246
Reply from 196.43.22.222: bytes=32 time=426ms TTL=246
Reply from 196.43.22.222: bytes=32 time=436ms TTL=246
Reply from 196.43.22.222: bytes=32 time=399ms TTL=246
Reply from 196.43.22.222: bytes=32 time=393ms TTL=246
Reply from 196.43.22.222: bytes=32 time=398ms TTL=246
Reply from 196.43.22.222: bytes=32 time=424ms TTL=246
Reply from 196.43.22.222: bytes=32 time=424ms TTL=246
Reply from 196.43.22.222: bytes=32 time=371ms TTL=246
Reply from 196.43.22.222: bytes=32 time=372ms TTL=246
Reply from 196.43.22.222: bytes=32 time=395ms TTL=246
Reply from 196.43.22.222: bytes=32 time=430ms TTL=246
Reply from 196.43.22.222: bytes=32 time=439ms TTL=246
Click to expand...

It's not consistently high, but it is highly variable:

--- mail.telkomsa.net ping statistics ---
131 packets transmitted, 131 received, 0% packet loss, time 134341ms
rtt min/avg/max/mdev = 14.489/115.801/1118.460/211.822 ms, pipe 2

Online gaming is now in the same priority as icmp ...

Are you experiencing problems besides high ping? Everything else seems fine here ...

I may be able to tweak this a bit ....
 
@ Ranger Streaming even 360p buffers on 4mb uncapped synced @ 6mb. Was fine all weekend. I cant only think its the change you guys implemented today :(
 
Strangely, i can stream in HD with very little or no stuttering at all. I dont game at all.

ranger said:
It's not consistently high, but it is highly variable:

--- mail.telkomsa.net ping statistics ---
131 packets transmitted, 131 received, 0% packet loss, time 134341ms
rtt min/avg/max/mdev = 14.489/115.801/1118.460/211.822 ms, pipe 2

Online gaming is now in the same priority as icmp ...

Are you experiencing problems besides high ping? Everything else seems fine here ...

I may be able to tweak this a bit ....
Click to expand...
 
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