Telkom Internet Uncapped User Feedback.

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Hi Guys,

I've been having really bad international pings since Monday (Local pings are normal 20-30ms). I use to get 200-220ms, I now get 400+ms and ping times are completely erratic spiking to over 700ms. This is to all the European and North American servers I randomly select on Speedtest and Pingtest.

Line speed seem normalish, maybe a little slower. I called the technical office last night and they reset the port and whatever else, but found no problems on my line, this process had no noticeable effect. I then connected with my Openweb *spit* account and the pings are back to normal.

Anyone else having a similar issue where TI has very poor international pings? Any suggestions on how I can fix this?
 
RoMark said:
Mick, if and when you speak to the Techies again, won't you please ask if there are any plans to upgrade Kirkwood to 10Mbps?
Click to expand...
I'm guessing you'll get more accurate info from Charl Olivier (TelkomZA) than local techies gossip :)

Best PM him and see if he has any info on plans for your area.
 
DemonicBunnee said:
Hi Guys,

I've been having really bad international pings since Monday (Local pings are normal 20-30ms). I use to get 200-220ms, I now get 400+ms and ping times are completely erratic spiking to over 700ms. This is to all the European and North American servers I randomly select on Speedtest and Pingtest.

Line speed seem normalish, maybe a little slower. I called the technical office last night and they reset the port and whatever else, but found no problems on my line, this process had no noticeable effect. I then connected with my Openweb *spit* account and the pings are back to normal.

Anyone else having a similar issue where TI has very poor international pings? Any suggestions on how I can fix this?
Click to expand...

Can you paste a traceroute please?

The release of iOS7 has had some impact, but most of the traffic is local (so international shouldn't be worse-off).
 
DemonicBunnee said:
Anyone else having a similar issue where TI has very poor international pings? Any suggestions on how I can fix this?
Click to expand...
I'm in PE and have switched to using DNS 196.43.46.190/196.43.42.190 as recommended by Ranger after experiencing problems with TI's auto DNS, why not try these and if things improve PM ranger for something more suitable for Pretoria.

I'm now getting sub 200ms to the UK:

Code: 
[mick@mick1 ~]$ ping -qc 10 bbc.co.uk
PING bbc.co.uk (212.58.251.195) 56(84) bytes of data.

--- bbc.co.uk ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9011ms
rtt min/avg/max/mdev = 192.151/192.685/193.146/0.294 ms
 
ranger said:
Can you paste a traceroute please?

The release of iOS7 has had some impact, but most of the traffic is local (so international shouldn't be worse-off).
Click to expand...

Code: 
Tracing route to www.bbc.net.uk [212.58.246.93]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2    12 ms    11 ms    17 ms  ti-224-72-01.telkomadsl.co.za [105.224.72.1]
  3    15 ms    15 ms    26 ms  ti-224-0-06.telkomadsl.co.za [105.224.0.6]
  4    15 ms    23 ms    15 ms  ti-224-0-13.telkomadsl.co.za [105.224.0.13]
  5    26 ms    15 ms    14 ms  rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.37]
  6   192 ms   183 ms   182 ms  lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.58]
  7   198 ms   199 ms   198 ms  ldn-b5-link.telia.net [62.115.35.89]
  8   197 ms   196 ms   196 ms  atos-ic-151907-ldn-b5.c.telia.net [80.239.132.142]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11   202 ms   199 ms   199 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
 12   203 ms   203 ms   203 ms  132.185.255.164
 13   200 ms   199 ms   198 ms  bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]

Trace complete.



MickZA said:
I'm in PE and have switched to using DNS 196.43.46.190/196.43.42.190 as recommended by Ranger after experiencing problems with TI's auto DNS, why not try these and if things improve PM ranger for something more suitable for Pretoria.

I'm now getting sub 200ms to the UK
Click to expand...

Changed the PC's DNS's to the ones Mick suggested:

Code: 
Tracing route to www.bbc.net.uk [212.58.244.70]
over a maximum of 30 hops:

  1     1 ms     2 ms    <1 ms  192.168.0.1
  2    12 ms    11 ms    11 ms  ti-224-72-01.telkomadsl.co.za [105.224.72.1]
  3    15 ms    14 ms    22 ms  ti-224-0-06.telkomadsl.co.za [105.224.0.6]
  4    15 ms    14 ms    18 ms  ti-224-0-13.telkomadsl.co.za [105.224.0.13]
  5    15 ms    15 ms    27 ms  165.165.216.221
  6   183 ms   184 ms   183 ms  lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.58]
  7   207 ms   216 ms   199 ms  ldn-b5-link.telia.net [62.115.35.89]
  8   197 ms   196 ms   196 ms  atos-ic-151907-ldn-b5.c.telia.net [80.239.132.142]
  9     *        *        *     Request timed out.
 10   198 ms   198 ms   198 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 11   202 ms   202 ms   204 ms  132.185.255.149
 12   199 ms   200 ms   198 ms  bbc-vip115.telhc.bbc.co.uk [212.58.244.70]

Trace complete.



Thanks Mick that looks much better, the speed test result (I don't understand trace routes...), I'll try to load up a game (a lil later) and see how it behaves :twisted:
 
Pings to UK is higher than it was before (a month or 2 ago, I was getting about 160ms where I now get 190ms) this is to the official UK CS go servers:
Telkom Internet:
Tracing route to 91.227.223.191 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms home.gateway [10.0.0.2]
2 10 ms 10 ms 11 ms ti-224-80-01.telkomadsl.co.za [105.224.80.1]
3 13 ms 10 ms 9 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
4 12 ms 9 ms 11 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 13 ms 10 ms 10 ms 165.165.214.213
6 154 ms 155 ms 157 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.
43.9.46]
7 190 ms 188 ms 189 ms peer-08-linx.thn.v4.custdc.net [195.66.224.139]

8 199 ms 198 ms 199 ms rtr-23.maid.v4.custdc.net [109.74.255.189]
9 189 ms 191 ms 190 ms rtr-01.maid.v4.custdc.net [109.74.255.171]
10 197 ms 197 ms 199 ms mai-core-rou1.vooservers.com [109.74.246.107]
11 * * * Request timed out.
12 192 ms 190 ms 190 ms 91.227.223.191

Trace complete.
Click to expand...

I am getting lower pings to Luxembourg than UK:
Tracing route to 146.66.158.164 over a maximum of 30 hops

1 1 ms <1 ms 1 ms home.gateway [10.0.0.2]
2 11 ms 11 ms 10 ms ti-224-80-01.telkomadsl.co.za [105.224.80.1]
3 13 ms 10 ms 10 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
4 11 ms 10 ms 10 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 12 ms 11 ms 9 ms 165.165.214.213
6 158 ms 161 ms 156 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.58]
7 179 ms 179 ms 180 ms ldn-b5-link.telia.net [62.115.35.89]
8 173 ms 171 ms 173 ms ldn-bb1-link.telia.net [80.91.246.96]
9 178 ms 179 ms 177 ms prs-bb1-link.telia.net [213.155.134.40]
10 228 ms 173 ms 177 ms prs-b5-link.telia.net [213.155.137.235]
11 177 ms 181 ms 179 ms valve-ic-157466-prs-b5.c.telia.net [213.248.88.1
66]
12 182 ms 179 ms 178 ms 146-66-154-227.valve.net [146.66.154.227]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
Click to expand...

Afrihost Backup account for comparison:
Tracing route to 91.227.223.191 over a maximum of 30 hops

1 11 ms 10 ms 11 ms 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
2 10 ms 10 ms 11 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
3 13 ms 13 ms 75 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
4 13 ms 11 ms 14 ms compj-cpt-1.mtnns.net [196.44.18.2]
5 162 ms 158 ms 158 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]

6 154 ms 165 ms 155 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
7 158 ms 154 ms 155 ms peer-08-linx.thn.v4.custdc.net [195.66.224.139]

8 159 ms 158 ms 158 ms rtr-23.maid.v4.custdc.net [109.74.255.189]
9 155 ms 158 ms 158 ms rtr-01.maid.v4.custdc.net [109.74.255.171]
10 156 ms 158 ms 159 ms mai-core-rou1.vooservers.com [109.74.246.107]
11 * * * Request timed out.
12 157 ms 159 ms 158 ms 91.227.223.191

Trace complete.
Click to expand...

Thats almost a 40 ms ping difference!
Compare hop 7 on telkom and afrihost :(
Ranger, the afrihost and telkom pings were near identical just a few months ago, what has happened?
 
Last edited:
b1gstan said:
What will this mean as far as the insane throttling that they've been hitting all uncapped customers with?
Click to expand...
:confused: Haven't seen much bitching about TI uncapped throttling recently or are you wanting to know how it will impact MWeb clients?
 
Resell DSL...isn't that just the business accounts? so no effect/change on regular residential users?
 
My TI disconnects continuesly.... The callcentre allredy recreated the port. But it still disconnects. And now, it,s been disconnected for the last 15min...

What would you guys suggest...
 
DirkCoetsee said:
My TI disconnects continuesly.... The callcentre allredy recreated the port. But it still disconnects. And now, it,s been disconnected for the last 15min...

What would you guys suggest...
Click to expand...

Send a PM to Telkom_za They should be able to help.

Ranger: I see you will be doing a phased approach to increasing the DSL speeds. I propose Pretoria is moved to the top of the schedule ;)
 
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