TelkomZA

Was at a telkom store last week to increase my ADSL line from 2mb to 10mb (just the line, not the ISP as I have separately sent a cancellation email which is probably going to be a whole different story). Guy in the store said it would reflect within 24 hours (lol).

Today I still have a 2mb line, have been trying every day since to phone telkom and have waited over 20 minutes each time before hanging up.

How the hell else can I get my line to 10mb?
 
M3mPh1z said:
Was at a telkom store last week to increase my ADSL line from 2mb to 10mb (just the line, not the ISP as I have separately sent a cancellation email which is probably going to be a whole different story). Guy in the store said it would reflect within 24 hours (lol).

Today I still have a 2mb line, have been trying every day since to phone telkom and have waited over 20 minutes each time before hanging up.

How the hell else can I get my line to 10mb?
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@telkomZA on MYBB
 
What a useless call centre. Yesterday morning I call to basically order a new ADSL line because my line is no longer with MWeb. Sure the person on the other side said, to get the line back up and running again on the Telkom side can take up to 3 days, then up to a further 7 days to get it from the current 4 MB to 8 MB. I found it quite strange that they didn't even ask me to verify my identity but just left it at that.
Today I call them again to try find out what the status is of my order, if there's some way they can make it happen faster. Person looks at my things and see that there is no order pending, but that I also have no active ADSL line so obviously yesterdays person didn't do anything, didn't even order the product for me. She confirmed it by saying yesterdays person had to verify my identity, without doing so they can't put in a order for a new product on their system.
Telkom, please sort out your call centre.
 
bigboy529 said:
What a useless call centre. Yesterday morning I call to basically order a new ADSL line because my line is no longer with MWeb. Sure the person on the other side said, to get the line back up and running again on the Telkom side can take up to 3 days, then up to a further 7 days to get it from the current 4 MB to 8 MB. I found it quite strange that they didn't even ask me to verify my identity but just left it at that.
Today I call them again to try find out what the status is of my order, if there's some way they can make it happen faster. Person looks at my things and see that there is no order pending, but that I also have no active ADSL line so obviously yesterdays person didn't do anything, didn't even order the product for me. She confirmed it by saying yesterdays person had to verify my identity, without doing so they can't put in a order for a new product on their system.
Telkom, please sort out your call centre.
Click to expand...
I make a habit of insisting on a ticket number and the name if the agent every time I log a call
 
What a mission to get my ADSL line transferred back to Telkom's holding pool.
My service with MWeb ended end of April, by the sound of it MWeb then had to submit a application to Telkom to transfer my line back to the holding pool and Telkom must then confirm the transfer for it to be completed.
MWeb say they submitted this application but got no conformation from Telkom yet and Telkom say MWeb haven't released the line yet. So basically my line is in limbo and I'm sitting without internet while nobody knows what's really going on.
I at least got a PM from TelkomZA this morning but nothing further and MWeb is trying to help though I'm technically not their customer anymore, but someware between Telkom and MWeb there's some uselessness going on.
 
Hi There TelkomZA.

I have a question. I have just recently moved to another part of JHB. I had an existing telephone line in my old house with afrihost as my adsl isp, adsl line rental also with afrihost. The place i am moving to has an existing phone line, that was working for the previous owners, that they have since cancelled. I would like to transferr my phone line to the new place. In the meantime i have cancelled my adsl subscription and adsl line rental. I dont want to cancell my phone line just yet as i think that applying for a new line will be more troublesome than getting my old line moved. If that all makes sense.

What is the best way to go about this with maximum chance of success? I have read a lot of horror stories on this forum and want to avoid any situation like that. Should i use the online move-my-line form? Should i go into a telkom outlet and do it there? Or should i call 10210? Or do they all end up being the same thing in the end?

Any advice would be appreciated.
 
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qwertyqwer said:
Hi There TelkomZA.

I have a question. I have just recently moved to another part of JHB. I had an existing telephone line in my old house with afrihost as my adsl isp, adsl line rental also with afrihost. The place i am moving to has an existing phone line, that was working for the previous owners, that they have since cancelled. I would like to transferr my phone line to the new place. In the meantime i have cancelled my adsl subscription and adsl line rental. I dont want to cancell my phone line just yet as i think that applying for a new line will be more troublesome than getting my old line moved. If that all makes sense.

What is the best way to go about this with maximum chance of success? I have read a lot of horror stories on this forum and want to avoid any situation like that. Should i use the online move-my-line form? Should i go into a telkom outlet and do it there? Or should i call 10210? Or do they all end up being the same thing in the end?

Any advice would be appreciated.
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Lets roll boys im sitting here without internet. My plan today is to go into one of the stores and do it that way.
 
qwertyqwer said:
I have a question. I have just recently moved to another part of JHB. I had an existing telephone line in my old house with afrihost as my adsl isp, adsl line rental also with afrihost. The place i am moving to has an existing phone line, that was working for the previous owners, that they have since cancelled. I would like to transferr my phone line to the new place. In the meantime i have cancelled my adsl subscription and adsl line rental. I dont want to cancell my phone line just yet as i think that applying for a new line will be more troublesome than getting my old line moved. If that all makes sense.

What is the best way to go about this with maximum chance of success? I have read a lot of horror stories on this forum and want to avoid any situation like that. Should i use the online move-my-line form? Should i go into a telkom outlet and do it there? Or should i call 10210? Or do they all end up being the same thing in the end?

Any advice would be appreciated.
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I'm a bit confused. You say that you have moved, but then you say again that you are moving. I will assume that you haven't moved yet.

When I bought my house a number of years ago, the previous owner offered that he would transfer his phone into my name. All I did was get the application form, got him to fill it out and handed it at one of the Telkom outlets.... and voila, it worked like a charm. We gave them 2 months notice as that is when we agreed that he would move out of the house.

My sister had her phone transferred to her new house without any problems (handed form in at an Telkom outlet).

I don't know if this still applies but provided that the new location is still within the same area (not suburb) for certain phone numbers, then you should be ok. Example: like if your area have phone numbers starting with 123, 122 or 124 and the new area you move to have the same numbers then you should be ok transferring your phone number.
 
TelkomZA,

I phoned the call center to upgrade from 2mbps to 10mbps on April 30. They told me 7 days maximum, its been 6 days and I'm still on 2mbps.

Its been 6 days and nothing - I highly doubt that tomorrow it will magically fix itself without some intervention(past experiences). Its really frustrating not receiving any communication + I will likely be billed for the 10mbps for the whole month.

Please intervene and fix this.

Best regards
Ghost
 
Thanks for the advice. Its a bit too late though. I have already requested a line transferr. Will let you know how it goes. I mean will letting you know how it went. I mean did let you know how it was gone.
 
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Frustration. Voice calls are now working on my Telkom line but ADSL syncs only at 2mbps even though I have a 4mbps package and my line used to sync at 5mbps.
 
Seems my line is now sorted. It syncs at 5mbs. So thanks to TelkomZA for the help he provided. I notice that my SNR is now 18 where it used to be 25.7 and the max rate is also down so I'm assuming there must be noise somewhere which I hope won't grow worse.
 
Telkom installed a new line for me on the 20th of April. Four days later, the line stopped syncing to the exchange. Since then, I have been trying to get Telkom to sort the issue out. I have reference number and the fault has been escalated numerous times. Each time I call, they inform me that a technician has not even been assigned to the fault yet??

Today, I called again, I was told by the call centre agent that he has spoken to his manager( who could call me today and didn't!) and his manager would find out why it hasn't even been assigned to anyone yet. I'm now at the point of calling them back and telling them to cancel the bloody line and I will try alternative options.

Is there anyone who is able to assist me with this please? @TelkomZA ?
 
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Tander said:
Telkom installed a new line for me on the 20th of April. Four days later, the line stopped syncing to the exchange. Since then, I have been trying to get Telkom to sort the issue out. I have reference number and the fault has been escalated numerous times. Each time I call, they inform me that a technician has not even been assigned to the fault yet??

Today, I called again, I was told by the call centre agent that he has spoken to his manager( who could call me today and didn't!) and his manager would find out why it hasn't even been assigned to anyone yet. I'm now at the point of calling them back and telling them to cancel the bloody line and I will try alternative options.

Is there anyone who is able to assist me with this please? @TelkomZA ?
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Hmmm i once called in, and an agent told me the exact same thing ie his manager would call me and didnt..
 
Hi Guys

Quick Q. I upgraded my line from 2mb to 4mb uncapped on a normal home package.
My monthly bill is now R1035,50 excluding my calls.

Is this right?
Are you guys paying the same?

Sounds a bit excessive to me.

Tnx
Darryl
 
ACTPerformance said:
Hi Guys

Quick Q. I upgraded my line from 2mb to 4mb uncapped on a normal home package.
My monthly bill is now R1035,50 excluding my calls.

Is this right?
Are you guys paying the same?

Sounds a bit excessive to me.

Tnx
Darryl
Click to expand...

Just check your invoice you might still be paying for the 2mb package, I would recommend calling accounts to sort this out
 
ACTPerformance said:
Hi Guys

Quick Q. I upgraded my line from 2mb to 4mb uncapped on a normal home package.
My monthly bill is now R1035,50 excluding my calls.

Is this right?
Are you guys paying the same?

Sounds a bit excessive to me.

Tnx
Darryl
Click to expand...
Depends what uncapped package it is, but doesnt sound right. When is your billing cycle end date? If it was say the 15th, and you upgraded from 2mb to 4mb on the 1st, then they will bill you for both 2 and 4mb for about 14 days. Its best to do any line upgrades to as close as you can to your end of cycle period.
 
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