TelkomZA

R

Razzle

Active Member
Joined
Jul 23, 2009
Messages
82
It's been 4 months now and I am still experiencing extremely slow performance.
I have a 1Mb line and average about 0.3Mbs on a good day. Recently it's been averaging at 0.15Mbs
I've logged calls with Telkom and they just close it saying that they tested my line and it's fine.

My problem is not with the line. It's with the WYNBERG UMC B40B1 (WWG+) Exchange.
I have also logged a call with my ISP and they, as well as ppl on this forum, agree that it is the exchange that is congested.

Could someone please look into this. I am paying for a service that I am not getting.

Taken at 00:30am
http://www.speedtest.net/my-result/2978586478

C:\Users\Owner>tracert telkom.co.za
Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms login.router [10.0.0.2]
2 840 ms 937 ms 1024 ms 196-215-94-1.dynamic.isadsl.co.za [196.215.94.1]
3 1113 ms 1007 ms 756 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
4 798 ms 964 ms 1065 ms 196.35.115.128
5 780 ms 892 ms 1004 ms 168.209.6.12
6 832 ms * 1022 ms 168.209.6.130
7 950 ms 962 ms 1068 ms 196.25.247.25
8 945 ms 952 ms 1001 ms 196.43.25.205
9 * 1020 ms 981 ms 196.43.39.162
10 966 ms 944 ms 974 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4 3.23.6]
11 920 ms 826 ms 814 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1 96.43.23.30]
12 1106 ms 942 ms 927 ms telkom.co.za [196.43.22.222]
Trace complete.
 
T

thatguyjoel17

New Member
Joined
Sep 24, 2013
Messages
6
Telkoms service is absolutely ****. They need to hire people who know what they doing. I have only had one good experience with a Telkom employee. And their technicians are just pathetic. They don't do their job probably which is the reason why Telkom clients have so many problems with their lines. Telkom either need to hire A LOT more technicians or actually hire people who know what they doing. because waiting a week for a technicians to come check out what the problem on your line is, is just pathetic. And to make matters worse THEY DON'T FIX THE PROBLEM!!! LIKE HONESTLY WTF!!!:mad: I wish there was a company who could give Telkom competition so that they are forced to improve their service...
 
Agent_Smith

Agent_Smith

Honorary Master
Joined
Dec 3, 2010
Messages
18,126
Line stats as follows:

Connection Speed: 4096Kbps (downstream) 509Kbps (upstream)
Line Attenuation: 48.4dB (downstream) 14.6dB (upstream)
Noise Margin: 10.3dB (downstream) 14.6 (upstream)

While these are a slight improvement on the previous stats before, it is still way off ideal.
 
K

kas7

New Member
Joined
Sep 29, 2013
Messages
3
I have been trying to get my ADSL service moved to Greenstone Hill with no success. We constantly call the Telkom call centre and receive excuses and different messages each time we call and speak to different person. We went into the Telkom Direct store and the staff were extremely rude - telling us to use the the instore telephone to call the very same call centre!!!

It is extremely frustrating as on one day a call centre person tells us we will get the service we requested and yet on another day someone tells us there is no capacity! I would like to get clarity about this issue and whether or not I can get ADSL as well as a possible time frame as I am extremely irritated by the service I have received thus far!
 
M

<= ManiaC =>

Active Member
Joined
Oct 30, 2010
Messages
50
Razzle said:
My problem is not with the line. It's with the WYNBERG UMC B40B1 (WWG+) Exchange.
I have also logged a call with my ISP and they, as well as ppl on this forum, agree that it is the exchange that is congested.
Click to expand...

I have the exact same problem, with the same exchange, I've got a 2mb line:
Exchange Name Wynberg Umc B40b1
Exchange Code WWG+
ND Code 21
Location Code 462
Interconnect WWG+ directly connected to DPSU

SpeedTest.Net (tried unshaped account and uncapped, but ISP doesn't make a difference):
This was done at 7:49pm on 19/09/2013:
Ping: 955 ms
Download: 0.07Mb/s
Upload: 0.09Mb/s

I've done some tests with my router disconnected to eliminate any other devices, just logged another fault yesterday.
Just done another test this morning:
This was done at 7:43am on 30/09/2013:
Ping: 107 ms
Download: 0.74Mb/s
Upload: 0.41Mb/s
 
W

Wolfling

Well-Known Member
Joined
Sep 5, 2005
Messages
357
For the last two days I have been trying to 'recreate' my ADSL ports. This means I need to call the 10210 number and get hold of a technical person to do it for me.

However, I have tried twice now, holding on in excess of 30 minutes to get a reply. After 30 minutes I gave up.

I have PM'ed TelkomZA as well. He did reply but still the line has not been 'rectreated'

I would also like to know why it is neccessary that I go through this whole procedure every 7 days, just to get a decent connection.
 
Spamhater

Spamhater

Senior Member
Joined
Aug 6, 2006
Messages
617
TelkomZA

I have to say a big thank to your staff at Telkom , Capetown for getting me such good service in two minutes I was upgraded from a 5 GIG to an uncapped line , Our Milnerton exchange was upgraded on Saturday and from there on my router stayed stable with no diconnections , like it used to be every 3 hours , my router will disconnect and reset , Keep up with the good work and service
PS!!! to top it off to no shaping
 
M

MKFrost

Expert Member
Joined
Oct 23, 2012
Messages
3,837
Hi Telkom ZA

Just a quick question in regards to cancelling my ADSL.

I'm moving at the end of Oct and want to cancel the ADSL line (ADSL only, phone line to remain). I still need access to it up to the 31st of Oct. Do I need to give them a months notice or not? I'm not on a contract of any sorts.

I will be moving into a temporary place up to the end of the year before moving into my new property so cannot transfer the line as I have nowhere to transfer it to.

Thanks
 
B

bigcapebear

Active Member
Joined
May 8, 2007
Messages
30
I am slowly giving it up to get anything done by my ISP for life
I have an issue that I am not able to stream and only get pixelated Pictures and distorted Sound - If I use the Competition - The pure Internet Joy Afrihost (which it is really) I have a dream Stream - absolutely perfect.
I opened so many faults and they are just closed with nothing done - Telkom Helpline Staff cuts me off on numerous occasions and
at least 20 Letters with exact description of problem including screen rips to so called Support are unanswered and I get calls as early as 7 in the morning - asking me what my problem is
I warned them, that if I take my business away from them it will not only be me!
I am still busy with them and give a last chance to sort it out - If not - Good bye forever Telkom

This was my last letter in connection with my on going problem

To whoever is may be concerned

They are calling me and escalating in all directions – The whole day was fine and at about six it started
not so serious but by seven impossible – then I went to a capped friends account which worked for about 1 hour
plus – this one also started to pixelate then.

Then at about quarter to nine I switched to my Afrihost account and – no surprise working like a dream

Why are they unable to pinpoint this problem? They even phoned me on Friday morning at seven!!!
After describing my problem for the 150st time I again got 2 calls during the day with people
who did not really know what my problem is.

I tried to get a test account but after trying to phone support for almost half an hour with no response I gave up

I also think now I will call it off with Telkom also – I had a long discussion with another girl from telkom and explained what
Telkom could learn from the competition. They said to me as an uncapped customer I am shaped and that makes streaming
a problem – why is the the accounts of my friends also not working? They have capped accounts.
Telkom does not offer the accounts I can buy from Afrihost – At Telkom I can not even monitor my usage and only see a
green bar telling me that I am a normal user. At Afrihost I can buy 100 Gigs for 399 and what does Telkom has?
20 Gigs for 239 – if I have to buy a 100 I will pay 1195 ---- This is a Joke.
Check out their client zone and see what efficiency means (Everybody gets one gig free – please try it out and you can see
for yourself what I am talking about)

I also tell you that the Friend of mine who was planning to use Telkom as the sole provider uncapped 4 Meg I will
take to Afrihost! --- On top of it they have nice incentives for getting them new customers. Half of my bill shed and half for the new
customer – I will make it my sport to advertise for them! No problem either because this is really a company which is
worth to recommend.

You know how patient I was until now but I move in circles and getting nowhere – – enough is enough.
I am already in the process to get my Email sorted out and once it is done I am finished with that Telkom nonsense
where there is so much incompetence that I do not have any words for this anymore. The so called helpline is cutting you off
if they are not in a mood to deal with you. They feel save because how can I follow up on their wrongdoing?
Everybody in the call centres should have a code which they should give to the client to follow up their work. Yesterday they
cut me off twice – I really have enough of this now.
Afrihost offers their help until midnight – at Telkom the so called service is already limited after 5 (I get told, = Sorry the Superviser already left and we can not
create a test account) – If one has to wait at the Afrihost Helpline, you just send Help via SMS and
very friendly, professional staff calls you back.

Telkom must really do something because I know for a fact that they are loosing a lot of clients and once someone is gone
they will never go back – and on top of it they see how efficient and friendly service can be.

Good Night Telkom --- and I am telling you – they are making a big mistake in loosing me as a customer

Thanks
Regards
 
Last edited:
Electron1

Electron1

Expert Member
Joined
Jan 29, 2009
Messages
4,219
Hi TelkomZA

Our ADSL and voice lines were finally commissioned on Friday 27 September after a new cable was installed to the office park where we are based. Although this took a long time from our perspective, I have no doubt that your influence in the background ensured that a new cable was eventually pulled through.

Thank you for the assistance, it is much appreciated.
 
M

McGuywer

Executive Member
Joined
Jun 28, 2006
Messages
7,755
Regarding my 1mb not being upgraded since ordering it on the 1st, PM sent...
 
D

D-Myz

New Member
Joined
Oct 4, 2013
Messages
6
Hi TelkomZA,

I applied for an ADSL line on 20-09-2013 and a technician was dispatched on 30-09-2013. He couldn't do the installation due to cable issues. He then transferred my order to the cabling department. And everyday that I call they tell me the same thing that the call has been sent through to the cabling department. But there's no telling if my order is receiving attention. It's really frustrating not getting an exact date or a timeline as to when this will be fixed. I've waited so long to get an internet connection.

I hope you can help in this regard, my order number is CM1042299.

Thank you in advance.
 
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