TelkomZA

M

McGuywer

Executive Member
Joined
Jun 28, 2006
Messages
7,755
McGuywer said:
Regarding my 1mb not being upgraded since ordering it on the 1st, PM sent...
Click to expand...

I would like to thank TelkomZA for helping me sort out my ADSL speed problem. I feel he went to great lengths to assist me and he needs to get a Bells!

Thank you TelkomZA!
 
Y

Yashin

Active Member
Joined
Jul 22, 2013
Messages
74
@TelkomZA - Please help with fault 1158CRK250913. I have been corresponding on Facebook and have heard nothing since Friday. My patience is wearing thin.
 
M

movielover

Active Member
Joined
Apr 1, 2013
Messages
55
@Telkom ZA - Please help with Fault Number: 249CRK101013. Tired of Finger Pointing between Telkom and OpenWeb. My Latency issue is killing and OW says its congestion in the exchange.
 
K

knoop

Well-Known Member
Joined
Aug 7, 2006
Messages
278
Hi TelkomZA

I complained about 2 months back that my exchange in Welgemoed, Bellville was congested. I got moved from one Welgemoed exchange to another (4 to 5?) and the problem was sorted. Now its back on the new exchange. Are there any other Welgemoed exchanges? :) I'm with Telkom Internet. See my trace route below:

1 dd-wrt.home.lan (192.168.1.1) 1.332 ms 1.008 ms 1.017 ms
2 192.168.2.1 (192.168.2.1) 1.962 ms 1.615 ms 1.230 ms
3 ti-224-80-01.telkomadsl.co.za (105.224.80.1) 121.871 ms 121.153 ms 119.233 ms
4 ti-226-0-22.telkomadsl.co.za (105.226.0.22) 117.937 ms 122.570 ms 124.899 ms
5 ti-226-0-13.telkomadsl.co.za (105.226.0.13) 121.784 ms 117.830 ms 115.940 ms
6 wblv-ip-hsll-1-wan.telkom-ipnet.co.za (196.25.39.45) 117.058 ms 114.394 ms 111.642 ms
7 196.43.11.202 (196.43.11.202) 133.940 ms 134.792 ms 134.766 ms
8 196.43.26.106 (196.43.26.106) 130.738 ms 130.648 ms 133.862 ms
9 72.14.212.1 (72.14.212.1) 138.016 ms 146.450 ms 138.881 ms
10 64.233.174.57 (64.233.174.57) 138.009 ms 141.817 ms 139.425 ms
11 jnb01s02-in-f24.1e100.net (74.125.233.88) 132.101 ms 122.267 ms 120.020 ms

Its like this every evening from about 7pm.
 
P

Pook

New Member
Joined
Oct 12, 2013
Messages
6
ADSL Klipheuwel

I am moving to a smallholding in Klipheuwel, AKA: Mikpunt, Excelsior, outside of Durbanville, in the Western Cape. I have been trying to find out if Telkom can supply ADSL services in the area but nobody at Telkom seems to have an answer. I really need a good, fast, reliable, reasonably priced connection. I have been with Telkom forever and would like to use the same service in Klipheuwel.
 
Hectic

Hectic

Executive Member
Joined
Sep 15, 2009
Messages
6,266
Pook said:
I am moving to a smallholding in Klipheuwel, AKA: Mikpunt, Excelsior, outside of Durbanville, in the Western Cape. I have been trying to find out if Telkom can supply ADSL services in the area but nobody at Telkom seems to have an answer. I really need a good, fast, reliable, reasonably priced connection. I have been with Telkom forever and would like to use the same service in Klipheuwel.
Click to expand...
Not sure if this is up to date, but looks like you are out of luck.

http://www.broadbandstats.co.za/exchange/WKH+
Maybe Google a bit for businesses in the area and ask them?
 
P

Pook

New Member
Joined
Oct 12, 2013
Messages
6
Thanx. I have trawled the net for hours, found no info whatsoever, no businesses in the area, so decided to post here. Desperation overwhelms me!!
Any other ISP's spring to mind?
 
ponder

ponder

Honorary Master
Joined
Jan 22, 2005
Messages
92,823
Pook said:
I am moving to a smallholding in Klipheuwel, AKA: Mikpunt, Excelsior, outside of Durbanville, in the Western Cape. I have been trying to find out if Telkom can supply ADSL services in the area but nobody at Telkom seems to have an answer. I really need a good, fast, reliable, reasonably priced connection. I have been with Telkom forever and would like to use the same service in Klipheuwel.
Click to expand...

To this place https://maps.google.co.za/maps?q=Kl...near=Klipheuwel,+Cape+Town,+Western+Cape&z=15 ?

EDIT: I doubt you are gonna get adsl in that place as it's a small area and out in the sticks.
http://www.broadbandstats.co.za/search/exchange/
http://www.telkom.co.za/general/customercentre/useful_information/utility_relations_contacts.html
Download the western region spreadsheet and contact the manager for the Belville area as klipheuwel hangs off that dpsu.

From Telkom it looks like your only options would be FLLA + do 3G assuming there is coverage in that area.
http://residential.telkom.co.za/voice-services/line-rental/fixed-line-look-alike/
http://residential.telkom.co.za/broadband-internet/value-added-services/do-3g/

There might be a WISP provider like Amobia for example that covers your area so looking into WISPs might be to your benefit.

Also contact the CTWUG and see if you will be able to reach one of their high sites, this won't give you internet but there's a lot of stuff hosted on WUGs.
http://www.ctwug.za.net/content.php
http://wind.ctwug.za.net/wind/?page=nodes
 
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W

Wolfling

Well-Known Member
Joined
Sep 5, 2005
Messages
357
Telkom phoned me earlier today to say they working on the line. Then the ADSL went dead at 15:30. I PM'ed TelkomZA at 16:00 to ask to please check what is going on.

It is now 18:00, still no connection. I have reset modem twice to see if it resolves the issue. It did not.

Frustrating.

ETA: Finally got a call from the Facebook team. The bloody technician finished the job, but did not test it from my side. We tried the telkom test account and it also did not work. Well no internet for me tonight and I wanted to catch up on the work I could not do this afternoon.

Double frustrating.

ETAA: Still no connection. Im logging fault after fault and nothing get resolved. Fault number is 220CRK151013.

This was supposed to be a 10 min change. It is now 19 hours later and still no connection. Can somebody at least just contact me and let me know what is going on. The 10210 number is useless as usual.
 
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Z

Zambo001

Member
Joined
Feb 21, 2011
Messages
19
Eish, getting really tired of this now...

Been at home whole day studying, no problems with internet... can even stream 720p Youtube clips effortlessly...

Come 18h00 latency jumps to 300+ms.... cant even do a Speedtest. Cape Town Crawford side... Everynight the same thing.

Tired of logging faults all the time as well. TelkomZA... gimme some explanation please Dude!!
:(
 
ponder

ponder

Honorary Master
Joined
Jan 22, 2005
Messages
92,823
Zambo001 said:
Eish, getting really tired of this now...

Been at home whole day studying, no problems with internet... can even stream 720p Youtube clips effortlessly...

Come 18h00 latency jumps to 300+ms....
:(
Click to expand...

Sounds like congestion on the dslam backhaul.
 
K

kdawg

Active Member
Joined
Aug 7, 2012
Messages
57
Zambo001 said:
Eish, getting really tired of this now...

Been at home whole day studying, no problems with internet... can even stream 720p Youtube clips effortlessly...

Come 18h00 latency jumps to 300+ms.... cant even do a Speedtest. Cape Town Crawford side... Everynight the same thing.

Tired of logging faults all the time as well. TelkomZA... gimme some explanation please Dude!!
:(
Click to expand...
Having the exact same problem also on the Crawford exchange.
 
S

SHVAK

Well-Known Member
Joined
Jun 4, 2009
Messages
437
Zambo001 said:
Eish, getting really tired of this now...

Been at home whole day studying, no problems with internet... can even stream 720p Youtube clips effortlessly...

Come 18h00 latency jumps to 300+ms.... cant even do a Speedtest. Cape Town Crawford side... Everynight the same thing.

Tired of logging faults all the time as well. TelkomZA... gimme some explanation please Dude!!
:(
Click to expand...

Would this not effect every ISP equally?
 
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