TelkomZA

PostmanPot said:
I can't seem to DM @TelkomZA on Twitter anymore?
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Me neither. I also saw that I'm no longer following them but I know for a fact I was because I've DM'd them many times in the past. Handle is still the same too (I see they changed their Facebook profile to Telkom Mobile).
 
My friend and I ordered ADSL at the beginning of September and we're still waiting for it to come. The telephone line has been installed (we're paying for it even though we don't use it). When we inquired Telkom they told us that the exchange needed to be upgraded in our area (Oakglen, Bellville), is there a site I can look at where upgrades might be taking place? No internet is killing me and my friend needs it for work. A three month wait is quite ludicrous.
 
ghanslo said:
Does anyone know if Telkom has any speed upgrades scheduled for 2015?
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There have been a few "wishful thinking" posts recently but I haven't seen any reports of substance regarding no charge speed upgrades from Telkom on any forum as yet.
 
I was told outright that there is simply nothing Telkom can do to fix my line speed that dropped by over 1.5Mbps over a week ago. It's set to 8Mbps on their side. I've always synced at 5.5Mbps, but it's struggling to get to 4.0Mbps. Bollocks.
 
I have a question:
When can I expect some adsl upgrades in my area? :(
It's been forever...they used to upgrade people to 8Mb/s if their stats supported it before all the 10Mb/s nonsense...
Anyway, the area is Paarl (Val De Vie estate)
which actually brings me to another question, does the fact that the estate is building their own fibre network influence telkoms decision to come upgrade our adsl negatively?
 
Okay, this now is the last place I will try to get Telkom to pull their fingers out of their ....

My reference number for a fault report is : 14CTK221114 and I am based in Pretoria and specifically Die Wilgers (and probably with my luck on the notorious Wilgers exchange 3 but I do not know)

I am supposedly a 10Mb user (and pay for that as well) and got about 3.4mbps at best some months ago. For the past 3 months the average is way below 1.5mbps and dropping. I have reported problems via fault reporting. Now the usual way for Telkom is to sms me that they will look into it and then after 2 weeks they just sms that it is fixed, which is not the case. If I dig I will find the fault reports for the past 4 months.

With the above fault report I reported a noisy line (which it is) and have now waited 2 weeks and still nothing is being done. I am now in all honesty totally pee'd of and give this report on mybroadband one chance and then I am going to pull the plug on Telkom. I'd rather pay on broadband but get service than being a good, positive SA citizen and struggle with crap service (like everywhere else where untrained, ANC cadres were "deployed")

So TelkomZA, see fit and help or just disappear as the case is with "Helkom" elsewhere.

To contact, try geurtb at gmail dot com

Cheers
Geurt Bloem
 
@TelkomZA, I sent you a PM. An email has been sent to Terrick as per his request.
Thanks!
 
@TelkomZA

I have a problem and a question;

Problem:
I am subscribed to up to 10mb ADSL, for the last couple of years I have been getting 6/7mb, for the last month my line has sync'd at 4mb, I phoned telkom and apparently my exchange does not yet support 10mb (This is in the Cape Town CBD (Gardens Area)). I am now stuck with a 4mb line while paying for a 10mb line.

Question:
I currently use about 70-80GB a month and the 40mb 100GB VDSL option looked very good to me, however only 20mb is available in my area (Is this a separate exchange as my current one only goes up to 4mb??). However getting a 20mb line with 100GB is a couple hundred rand more than a 40mb with the same data allocation... I asked if I can subscribe to a 40mb and only sync at 20 which was refused. Is there anyway around this stupid pricing structure to get 20mb + 100GB cap for under R900?

Regards,
 
Okay I have sent a PM to TelkomZA about this issue in general 2 nights ago. Still haven't received any response.

They have screwed up our account, and to address the issue and rectify it as well and compensate for their error, I opted to go the forum route so they may address the complicated situation and take action.

But, before get to their incompetence, I need to reach their billing department to downgrade our line and ISP to the 2mbps packages. Once you've gone through the schlepp of all the menu's to get to the 'speak to an operator' selection, you get a message informing you that due to high call volumes they are unable to take your call - please try again later. And then they kill the call. Pathetic!

Okay so my problem leading up to this. On 23 Sept, due to moving the line to a new premises, the service was cut and the new installation done at the new address. They weren't able to get the ADSL to work until 2 weeks into October, so we weren't billed for that time. As soon as the service was working, we contacted Telkom to downgrade the line speed to 2mbps from 4mbps, and signed up for 2mbps uncapped ISP service with Telkom.

When we received the account at the beginning of November, it was over R1200, including payments we continued to make every month regardless of the October bill being a credit due to the installation-non-charged period. The November bill naturally included the charges from Oct from when the line went active, and the Nov charges. At the time I didn't scrutinize the bill properly. Upon receiving the Dec bill, I realized that the billing for the ADSL line and ISP charge was for 'DSL Faster' and 'Uncapped Advanced' and realized they've been billing us for the 4mbps package. We SPECIFICALLY indicated the downgrade, and that the ISP account was for the 2mbps speed. I demand that they go look up the call records.

To make it just that much worse and idiotic - the line has been set to sync at 2mbps in spite of the 4mbps packages we've been paying for.

Since we've been paying for the 4mbps package, I figured I'd go a day or two on that speed - called the tech support to up the sync speed accordingly - which they weren't able to do and would have had to log a fault, which is redundant since we need to downgrade ASAP to stop them charging us incorrectly even further.

Hence needing to contact the billing dept so that can be rectified first, before going into battle with Telkom to admit they've screwed up and owe us money instead of astronomical bills we can't afford right now. I don't have the patience for this.
 
PsyLenT said:
Okay I have sent a PM to TelkomZA about this issue in general 2 nights ago. Still haven't received any response.
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AFAIK TelkomZA can't resolve billing queries if that's what you PM'ed about, you're pretty much stuck with 10210 or a Telkom Shop (although they might point you to the phone in the corner).
 
My telkom contract has expired and I am now on a month to month base, If i understand it correctly.

I currently have a 2mb adsl line, If I want to upgrade it to a 4mb adsl line do I have to sign a new contract or do I continue paying month to month allowing me to cancel anytime with a months notice?
 
@TelkomZA,

Last month I downgraded from do Uncapped Premium Plus (10mbps bundle), back to do Uncapped Advanced (4mbps bundle), however, my line was downgraded to DSL Faster (4mbps) and the data portion is still do uncapped premium+ (10mbps).
As you can see I'm being billed for something I can't use fully, which is very annoying because when I downgraded they were supposed to downgrade the bundle, not just half of it.
I've just called retention's to downgrade the data portion which they should have done last month when the line was downgraded (I did back then to downgrade back to the do uncapped advanced bundle!). Now how do I get accounts to backdate the downgrade since this is an error on telkoms side?
 
M3mPh1z said:
@TelkomZA

I have a problem and a question;

Problem:
I am subscribed to up to 10mb ADSL, for the last couple of years I have been getting 6/7mb, for the last month my line has sync'd at 4mb, I phoned telkom and apparently my exchange does not yet support 10mb (This is in the Cape Town CBD (Gardens Area)). I am now stuck with a 4mb line while paying for a 10mb line.

Question:
I currently use about 70-80GB a month and the 40mb 100GB VDSL option looked very good to me, however only 20mb is available in my area (Is this a separate exchange as my current one only goes up to 4mb??). However getting a 20mb line with 100GB is a couple hundred rand more than a 40mb with the same data allocation... I asked if I can subscribe to a 40mb and only sync at 20 which was refused. Is there anyway around this stupid pricing structure to get 20mb + 100GB cap for under R900?

Regards,
Click to expand...

Not all VDSL areas are actually VDSL. Some of them are just ADSL2+, which only supports a maxiumum of 20 meg. That's probably why you can't get 40 meg.
 
zolly said:
Not all VDSL areas are actually VDSL. Some of them are just ADSL2+, which only supports a maxiumum of 20 meg. That's probably why you can't get 40 meg.
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Thank for the response Zolly,

Are ADSL 2+ exchanges separate from normal exchanges? I don't understand how I am paying for 10mb but can only sync at 4mb, but if I want to pay more I can get 20mb?
 
Just want to say, everyone who is waiting for Charl, please be patient.
This poor man is over worked, and with good reason, he knows what he is doing!

He will get to you, don't bug him, send him a PM and wait.
He is still faster then the call center even though you might have to wait. :whistle:
Once he gets to you, he usually sorts out problems very quickly.

I PM'ed Charl on Monday, he replied on Thursday, he asked me to run some tests on Friday and by Saturday (Today) the problem was fixed.

Thank you TelkomZA, we need to clone you!
 
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