Kenny
Senior Member
Today is 23.12.14 - Still no ADSL service, only smses each morning that telkom is going to attend shortly.
Please assist?
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TelkomZA
- Thread starter TelkomZA
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Today is 23.12.14 - Still no ADSL service, only smses each morning that telkom is going to attend shortly.
Please assist?
GoneWithTheWindows
Honorary Master
No. Today is 22.12.14.
TobieV
Member
My Hello Peter Post :
For three days (now 4) , and after several hours on the phone to the call centre, and speaking to many many different people, I have not succeeded in explaining my problem let alone getting advice or action to fix it.
Any IP address that is assigned by TELKOM (my ISP) to either of my two routers on ADSL lines, are IMMEDIATELY attacked with Denial of Service Attacks from all over the world.
The attacks are causing my routers to hang and require reboot every hour. (and as an aside, Telkom Call Centre suggests that is a lovely solution, no problem, just restart the routers when they hang.)
Can I please speak to someone who knows what this means :
kernel: Intrusion -> IN=ppp_0_8_35_1 OUT= MAC= SRC=212.38.181.116 DST=105.226.10.250 LEN=40 TOS=0x10 PREC=0x00 TTL=246 ID=23235 PROTO=TCP SPT=51655 DPT=5905 WINDOW=1024 RES=0x00 SYN URGP=0
There are hundreds of these .... all from different SRC IP addresses. Even if my IP address changes due to reboot of router, Attacks just continue on new IP Address.
PLEASE HELP ! Who can I talk to to convince Telkom that THEY are under attack, and that the problem is not my Laptop ? (Not that I don't have seventy other computers on the network) And that for me to try connecting with another computer is not the answer.
Obviously I am trying to determine if any of this is originating from within the network, but I can not find anything.
I am packet capturing as we speak.
More Logs : (D-Link)
Dec 22 10:01:00 user alert kernel: Intrusion -> IN=ppp_0_8_35_1 OUT= MAC= SRC=122.225.109.103 DST=(my dynamically assigned IP)
LEN=40 TOS=0x10 PREC=0x00 TTL=96 ID=256 PROTO=TCP SPT=6000 DPT=22 WINDOW=16384 RES=0x00 SYN URGP=0
Dec 22 10:01:20 user alert kernel: Intrusion -> IN=ppp_0_8_35_1 OUT= MAC= SRC=60.173.10.74 DST=(my dynamically assigned IP)
LEN=40 TOS=0x10 PREC=0x00 TTL=107 ID=256 PROTO=TCP SPT=23243 DPT=10022 WINDOW=16384 RES=0x00 SYN URGP=0
Dec 22 10:06:26 user alert kernel: Intrusion -> IN=ppp_0_8_35_1 OUT= MAC= SRC=41.220.77.56 DST=(my dynamically assigned IP)
LEN=52 TOS=0x10 PREC=0x00 TTL=115 ID=9526 PROTO=TCP SPT=60689 DPT=40381 WINDOW=8192 RES=0x00 SYN URGP=0
Other Router : (Netgear)
[DoS Attack: ACK Scan] from source: 179.60.192.97, port 443, Monday, December 22,2014 10:24:22
[DoS Attack: ACK Scan] from source: 77.234.41.63, port 80, Monday, December 22,2014 10:23:43
[DoS Attack: ACK Scan] from source: 179.60.192.17, port 443, Monday, December 22,2014 10:16:36
Any comments on this please ?
I will be loading a different ISP on the routers soon, to see if the attacks stop.
Problem remains , no one at TELKOM even understands my question.
Kenny
Senior Member
lol, thank you!
Maybe someone can advise me ...
I have a 4mbps line I am currently charged for, even though it always synchs at 6143 exactly according to my router stats.(see below) The attainable rate is 9100. Last Wednesday morning, I applied to have my line speed upgraded from 4mbps to 10mbps. I was told it takes 48 hours to come into effect. By Saturday, nothing had changed. SO I called again only to be told that there is no record of my application. I went through the same procedure again and asked for a ref no. MOnday I called to find out the progress, but was told the ref no. does not exist and neither does any record of my application.
So, again I sat through the process again and this time was told it would be escalated and given another ref no. Half an hour ago, I called the technical department who could not assist saying they are receiving conflicting reports on my line speed and that it should be synching as close to 10mbps as possible. My line still synchs at 6143 as it always has. The attainable rate is still in the region of 9100. I was put through to someone else in the orders department who told me that I am now on 10mbps and that 6143 is a really good speed. ?????
If the attainable rate is 9100, then why am I synching at 6100 still? To that question, she replied that she is not a technical person and cannot answer that question. So why then did the technical person put me through to her? She reckons I should wait 2 weeks to see what happens. ReallY?
Mode: ADSL2+
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 11.2 12.1
Attenuation (dB): 45.0 25.0
Output Power (dBm): 5.8 14.5
Attainable Rate (Kbps): 9104 1052
Rate (Kbps): 6143 639
MSGc (number of bytes in overhead channel message): 59 12
B (number of bytes in Mux Data Frame): 191 19
M (number of Mux Data Frames in FEC Data Frame): 1 1
T (Mux Data Frames over sync bytes): 1 4
R (number of check bytes in FEC Data Frame): 0 0
S (ratio of FEC over PMD Data Frame length): 0.9948 0.9877
L (number of bits in PMD Data Frame): 1544 162
D (interleaver depth): 1 1
Delay (msec): 0 0
Super Frames: 332496 316209
Super Frame Errors: 108 80443
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 N/A
HEC Errors: 78 1830
OCD Errors: 2 0
LCD Errors: 0 0
Total Cells: 77887938 2181814923
Data Cells: 921776 808258013
Bit Errors: 0 3104
Total ES: 104 3719
Total SES: 0 2685
Total UAS: 20 189196
So my question is... what to do next? The calls to the call centre take 30-40 minutes before being answered - only to achieve nothing other than I am now going to be charged for a 10 mbps line, as they reckon the line is now upgraded. What do I have to do to get my line as close to it's attainable rate that I have not done? Does it normally take up to 2 weeks for a line speed upgrade?
I have a 4mbps line I am currently charged for, even though it always synchs at 6143 exactly according to my router stats.(see below) The attainable rate is 9100. Last Wednesday morning, I applied to have my line speed upgraded from 4mbps to 10mbps. I was told it takes 48 hours to come into effect. By Saturday, nothing had changed. SO I called again only to be told that there is no record of my application. I went through the same procedure again and asked for a ref no. MOnday I called to find out the progress, but was told the ref no. does not exist and neither does any record of my application.
So, again I sat through the process again and this time was told it would be escalated and given another ref no. Half an hour ago, I called the technical department who could not assist saying they are receiving conflicting reports on my line speed and that it should be synching as close to 10mbps as possible. My line still synchs at 6143 as it always has. The attainable rate is still in the region of 9100. I was put through to someone else in the orders department who told me that I am now on 10mbps and that 6143 is a really good speed. ?????
If the attainable rate is 9100, then why am I synching at 6100 still? To that question, she replied that she is not a technical person and cannot answer that question. So why then did the technical person put me through to her? She reckons I should wait 2 weeks to see what happens. ReallY?
Mode: ADSL2+
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 11.2 12.1
Attenuation (dB): 45.0 25.0
Output Power (dBm): 5.8 14.5
Attainable Rate (Kbps): 9104 1052
Rate (Kbps): 6143 639
MSGc (number of bytes in overhead channel message): 59 12
B (number of bytes in Mux Data Frame): 191 19
M (number of Mux Data Frames in FEC Data Frame): 1 1
T (Mux Data Frames over sync bytes): 1 4
R (number of check bytes in FEC Data Frame): 0 0
S (ratio of FEC over PMD Data Frame length): 0.9948 0.9877
L (number of bits in PMD Data Frame): 1544 162
D (interleaver depth): 1 1
Delay (msec): 0 0
Super Frames: 332496 316209
Super Frame Errors: 108 80443
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 N/A
HEC Errors: 78 1830
OCD Errors: 2 0
LCD Errors: 0 0
Total Cells: 77887938 2181814923
Data Cells: 921776 808258013
Bit Errors: 0 3104
Total ES: 104 3719
Total SES: 0 2685
Total UAS: 20 189196
So my question is... what to do next? The calls to the call centre take 30-40 minutes before being answered - only to achieve nothing other than I am now going to be charged for a 10 mbps line, as they reckon the line is now upgraded. What do I have to do to get my line as close to it's attainable rate that I have not done? Does it normally take up to 2 weeks for a line speed upgrade?
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MickZA
Executive Member
With an attenuation of 45.0 down you're lucky to be getting 6mbps, it's unlikely Telkom will be able to improve on that speed.
PM TelkomZA with your line number eg 011 234 5678 and ask them to check maximum speed possible.
Sinbad
Honorary Master
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But the Snr shows he should be very comfortable at 6mbps...?
Looks like he has the 6 meg profile loaded in his line because 8 is probably borderline.
MickZA
Executive Member
Yes, a SNR of +/- 11 would indicate his line is stable at 6mbps but the attenuation indicates he is either a quite a distance from the exchange or has a very poor quality line. TelkomZA is the best resource in my experience to see if anything can be done to improve the stats.
Merry Christmas & Happy New Year @TelkomZA & MyBB users alike
Mine has not been that great ADSL connection-wise unfortunately. Been experiencing intermittent, random ADSL line disconnections for most of the month, and they seem to be getting worse. Have tried all the obvious things, all without any noticeable difference:
> line / port resets
> modem changed
> switched to different ISP
> tried modem on different plug
> tested modems at mates house
Nothing seems to have made a difference at all.
My SAIX connection records look like hell: 456 sessions so far this month - some last 15 seconds, some last hours. It happens when I'm online and when I'm fast asleep. There's no obvious pattern to it at all.
The one thing I did consider is that the rain we've been having the last 4/5 days since around Christmas Eve in the Sandton area has been pretty heavy. The stats for the last few days are clearly the worst. (I honestly cant remember if there was rain around on those other bad days 15th-16th, 18th-19th.) Is that a possible cause? Where do I start to look to isolate a problem?
Any help, ideas, suggestions? Please.
(Incidentally, in the 4-5 minutes it's taken me to type this post, the line has dropped twice again, so make that 458 sessions!)
Mine has not been that great ADSL connection-wise unfortunately. Been experiencing intermittent, random ADSL line disconnections for most of the month, and they seem to be getting worse. Have tried all the obvious things, all without any noticeable difference:
> line / port resets
> modem changed
> switched to different ISP
> tried modem on different plug
> tested modems at mates house
Nothing seems to have made a difference at all.
My SAIX connection records look like hell: 456 sessions so far this month - some last 15 seconds, some last hours. It happens when I'm online and when I'm fast asleep. There's no obvious pattern to it at all.
The one thing I did consider is that the rain we've been having the last 4/5 days since around Christmas Eve in the Sandton area has been pretty heavy. The stats for the last few days are clearly the worst. (I honestly cant remember if there was rain around on those other bad days 15th-16th, 18th-19th.) Is that a possible cause? Where do I start to look to isolate a problem?
Any help, ideas, suggestions? Please.
(Incidentally, in the 4-5 minutes it's taken me to type this post, the line has dropped twice again, so make that 458 sessions!)
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@TelkomZA:
Please see the thread I created here:
http://mybroadband.co.za/vb/showthread.php/660473-Telkom-Issues?highlight=
The problem has come back as of today. Please read post #1 as well as post #9 of that thread. I have also sent you a PM with my fault reference number. This time please don't keep me waiting as long as you did last time. The last time I contacted you I had to wait ages for the technician to show up.
Please see the thread I created here:
http://mybroadband.co.za/vb/showthread.php/660473-Telkom-Issues?highlight=
The problem has come back as of today. Please read post #1 as well as post #9 of that thread. I have also sent you a PM with my fault reference number. This time please don't keep me waiting as long as you did last time. The last time I contacted you I had to wait ages for the technician to show up.
Hi Telkom dude,
When is robindale / linden due for an upgrade ? We are stuck on 2 Mbps and it's driving myself and a bunch of my neighbors nuts. It's a typical case of we would love to give you more money however Telkom simply seems to be totally uninterested in this area. Is there any particular reason why this is so ?
When is robindale / linden due for an upgrade ? We are stuck on 2 Mbps and it's driving myself and a bunch of my neighbors nuts. It's a typical case of we would love to give you more money however Telkom simply seems to be totally uninterested in this area. Is there any particular reason why this is so ?
Icemanbrfc
Honorary Master
I am thinking of signing up to the Telkom package of 399 which includes 10GB capped data? i think its one of the Do packages. My question is this, can i add an additional ISP for additional data? or am i locked down with Telkom in terms of the 10GB data?
Really? The OP says: "If you have any Telkom line related problems or Telkom account related queries, please feel free to post them here or PM us."
Icemanbrfc
Honorary Master
yeh i thought as this was the Telkom thread, i can ask about Telkom packages?
MickZA
Executive Member
Actually this thread is for line problems and associated billing queries, Telkom Internet has its own threads - uncapped: http://mybroadband.co.za/vb/showthread.php/596707-Telkom-Internet-Uncapped-User-Feedback-(Pt2) & capped: http://mybroadband.co.za/vb/showthread.php/636524-Telkom-Internet-Softcap-Feedback
... but to answer your question no, TI does not prevent you from using other ISPs
Icemanbrfc
Honorary Master
Ok sorry about that. Thanks Mick
I have pm'd Telkomza, but no response yet. He is probably really busy. In the meantime, I have located the closest 10mb enabled exchange in my area, and it's 1,1km away from where I stay and still in the same suburb. So something is really not right with the line for me to have the stats I am experiencing... unless I have been connected to an exchange much further away.
How do Telkom choose which exchange to connect you to? The next closest exchange is another 1.4 km further on. Is there any way of finding out which exchange one is connected to? Reason for asking is that I relocated from about 2km away to where I am now and have the same tel number I had before. Where I was previously, the line synched at 10mb no problem. So I am thinking I may still be on the previous exchange to keep the same number. Or am I grasping at straws here?
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