TelkomZA

FFP2 · May 30, 2015

Is the speed supposed to be around 15KB/s when you're throttled? I can barely open webpages anymore.

opinionhated · May 30, 2015

FFP2 said:
Is the speed supposed to be around 15KB/s when you're throttled? I can barely open webpages anymore.

Yeah. 55KB

FFP2 · May 31, 2015

nadimm said:
Yeah. 55KB

Do they use a 30-day rolling window or does it reset at the beginning of each month?

This is unbearable http://gyazo.com/1d03e7fbc49622f7fcee9aaef04d848c

HunterGR · Jun 1, 2015

Melkbosstrand exchange is having some serious issues it seems, 4 clients there and 1200+ms pings......... TelkomZA any feedback?

007Aaron · Jun 1, 2015

Hi - just had my 4mb ADSL services relocated from Hout Bay to Plumstead. The technician came to the new house to install today, as he's leaving he casually mentions that the best speed I can get in Plumstead is 1mb? Surely this can't be right? As I am a web developer that uses Skype for clients I needd my 4mb back

Please help.

StevenC · Jun 1, 2015

007Aaron said:
Hi - just had my 4mb ADSL services relocated from Hout Bay to Plumstead. The technician came to the new house to install today, as he's leaving he casually mentions that the best speed I can get in Plumstead is 1mb? Surely this can't be right? As I am a web developer that uses Skype for clients I needd my 4mb back Please help.

Live in Plumstead, he is talking absolute nonsense. Unless you are at the furthest possible distance from the exchange, you really should not have a problem like that...

007Aaron · Jun 1, 2015

StevenC said:
Live in Plumstead, he is talking absolute nonsense. Unless you are at the furthest possible distance from the exchange, you really should not have a problem like that...

That's what I thought, yet the router is syncing at 1mb. Been on hold with Telkom 10210 for literally over an hour - being transferred between departments - now I'm told the new number I was assigned is suspended, even though I call and it rings. Nightmare.

SiR_BP · Jun 2, 2015

Special thanks to @TelkomZA for all the assistance over the past few weeks. Telkom finally managed to sort out our issues on Friday.

ReBeL25 · Jun 5, 2015

@TelkomZA

Please check PM sent.

Thank you

chickenbeef · Jun 9, 2015

StrontiumDog said:
They took my number at the Telkom Direct store and said they would call me. Is that what you were told?

Did you eventually get anywhere with this?

I'm still waiting

Gatekeeper · Jun 10, 2015

@TelkomZA

Please check PM sent.

Thank you

MagicDude4Eva · Jun 11, 2015

What a joke - Telkom has been screwing around with my DSL line for the last week and latest news is that the line will be down for "maintenance" till at least 16th June - ref 196CRK100615. Call centre agent had the cheek to say "You know, it's like loadshedding on your telephone line".

MickeyD · Jun 11, 2015

MagicDude4Eva said:
What a joke - Telkom has been screwing around with my DSL line for the last week and latest news is that the line will be down for "maintenance" till at least 16th June - ref 196CRK100615. Call centre agent had the cheek to say "You know, it's like loadshedding on your telephone line".

send that to Brian Armstrong!

Stillie · Jun 11, 2015

MagicDude4Eva said:
What a joke - Telkom has been screwing around with my DSL line for the last week and latest news is that the line will be down for "maintenance" till at least 16th June - ref 196CRK100615. Call centre agent had the cheek to say "You know, it's like loadshedding on your telephone line".

Having Telkom fun as well...... on hold at the moment with them 25mins in

Stillie · Jun 11, 2015

By the way, does TelkomZA still exist or visit this site?

MagicDude4Eva · Jun 11, 2015

MickeyD said:
send that to Brian Armstrong!

Thanks - I sent him an email. I doubt that much will happen, but at least I vented my frustration

ndocrat · Jun 11, 2015

Would just like to thank TelkomZA for his kind assistance. Sent him a PM late last night and my problem has already been resolved!

jvk · Jun 12, 2015

got an email this morning to say i can upgrade from my current 4mb line to do premium which includes adsl up to 10mb
phoned the call centre only to be told i cant upgrade because my areas only supports 4mb.

whats the use of sending your clients emails to upgrade and then when we take you up on it we cant ???

stretty · Jun 14, 2015

Having major issues with my line since moving to Blairgowrie. First they moved me over to a new exchange. The day after the transfer happened, I had no service. tech came in, resolved the matter, down again less than week afterwards. I have voice but no connectivity. Logged a fault, no response.

Changed modems, nothing

Reset modems, nothing.

Telkom help

ChasI · Jun 15, 2015

Speedtest results were saved but cannot be attached so copy and paste.
Last Result: Telkom test
Download Speed: 195 kbps (24.4 KB/sec transfer rate)
Upload Speed: 428 kbps (53.5 KB/sec transfer rate)
Latency: 21 ms
2015/06/15, 2:05:16 PM

Last Result: My Broadband
Download Speed: 336 kbps (42 KB/sec transfer rate)
Upload Speed: 431 kbps (53.9 KB/sec transfer rate)
Latency: 11 ms
Jitter: 1 ms
2015/06/15, 2:14:03 PM

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