TelkomZA

[KonaKula]

Hi I just registered this account in the hope that someone at Telkom will read it.

We moved house about 2 months ago. We moved about 1km down the road and on the same exchange. We put a request in online for our line to be transferred. There is already infrastructure in the new house so literally just needs to be switched over.

We got a message saying the technicians are busy and they will let us know when one is available.

In the meanwhile they have been more than happy to deduct the money we owe them for said service the last two months. Honestly Telkom what is going on. Where are your technicians? Please PM me and lets get this sorted out.

Don't really think I will get a response but Rant off.

 

[ponder]

Hi I just registered this account in the hope that someone at Telkom will read it.

We moved house about 2 months ago. We moved about 1km down the road and on the same exchange. We put a request in online for our line to be transferred. There is already infrastructure in the new house so literally just needs to be switched over.

We got a message saying the technicians are busy and they will let us know when one is available.

In the meanwhile they have been more than happy to deduct the money we owe them for said service the last two months. Honestly Telkom what is going on. Where are your technicians? Please PM me and lets get this sorted out.

Don't really think I will get a response but Rant off.

PM TelkomZA & lodge a dispute with the billing department on 10210 as well.

 

[KonaKula]

PM TelkomZA & lodge a dispute with the billing department on 10210 as well.

Thanks I will do that.

 

[blackbirdrider]

We are moving an gave just phoned and telkom 30 days notice as per their requirements.

Telkom suspended my account within 2 minutes!!!!!!!!!!

Now, technical dept saying billing dept must fix and billing dept saying everything us fine, technical dept must look into problem.

I need internet to do my work! Who can fix this mess?

3 hours plus on phone calls with telkom and still without service and departments blaming each other.

 

[ipodmusicman]

We are moving an gave just phoned and telkom 30 days notice as per their requirements.

Telkom suspended my account within 2 minutes!!!!!!!!!!

Now, technical dept saying billing dept must fix and billing dept saying everything us fine, technical dept must look into problem.

I need internet to do my work! Who can fix this mess?

3 hours plus on phone calls with telkom and still without service and departments blaming each other.

I have the same issue. Not acceptable Telkom. I've sent messages to @HelloTelkom on Twitter and got the same response as the last poster did. I lodged a complaint on HelloPeter and pray something will be done. Being without ADSL at home is suicide!!!

 

[technoc]

Oh I hope you can assist! I started having problems with my ADSL line Nov 2014. It has been very intermittent. I couldn't report it online because I already had a fault reference from 2012. Telkom eventually replied to say that there was a fault on their side, the line was available for a few hours when it disappeared again March 2015. Telkom said they would advise billing that the fault was on their side. Before I could make do anything the line dropped and no internet once again. I have been sending texts on Telkom za to have this account fixed and brought up to date and now the line is suspended. I found this out only on Facebook messenger.

 

[mpdjhb]

I am having endless issues in Weltevredenpark.
I have two lines, and I have packet loss and weird disconnects on both lines.
Lines are 2MB and 10MB (syncs at 7MB).

Very intermittent problems, and mostly at night (then again, I am mostly there at night and not in the day...)
Packet loss can range from 1% to 10% on average, on both lines. Can be 80%+ some days.
Whenever a techie comes out there is not much that can be done - its just poor quality lines and distance and congestion.

What exactly can be done to resolve this?

What I really want is this to be sorted - its ludicrous that I am 10km from an exchange, on the other side of the N1 highway(!).
What is the next step to escalate - I am at the point of cancelling the 2MB line (fresh into a 24 month contract) because it just is not working as it should.

 

[RichardVose]

Hi TelkomZA. I sent you a personal message about a problem that i have been having for the past 2 weeks, I have logged 4 faults, 3 of which were closed without my notice. 1 technician came out, tested, said there was a problem and left, closed the fault and did no repairs whatsoever. Please help me with this as the first fault I logged was July 2nd, second was July 5th, third and forth on July 10th. I have tried contacting the telkom helpline and the managers but I have yet to get any help. Please help me

 

[Electron1]

Hi TelkomZA
I need your help please.
I have been trying to get a meeting with a Telkom Business consultant for new services. Your 10217 number has not been at all helpful and referred me to the nearest Telkom store, who don't answer their phone.

I will send a PM with details.

 

[Neo15]

@TelkomZA
Hi Guys, I am new to the forum and i would like to express my concerns. I applied for a 10meg line and ever since i got it(4-5 weeks ago) I have not been able to get my full speed. The highest speed i have received was 5megs on download and 0.83 on upload
I happen to have an exchange just outside my complex and that seems not to be helping me at all
Please advise on what i can do to solve this issue.

So this is the information i have about my adsl:

Upstream line rate (kbit/s) 1023
Downstream line rate (kbit/s) 10239
Upstream maximum line rate (kbit/s) 1247
Downstream maximum line rate (kbit/s) 18648
Upstream noise safety coefficient(SNR) (dB) 13.3
Downstream noise safety coefficient(SNR) (dB) 12.1
Upstream interleave depth 0
Downstream interleave depth 0
Line standard ADSL_2plus
Upstream line attenuation (dB) 6.4
Downstream line attenuation (dB) 10.5
Upstream output power (dBmV) 11.9
Downstream output power (dBmV) 3
Downstream CRC 3
Upstream CRC 9
Downstream FEC 0
Upstream FEC 0
Downstream HEC 2
Upstream HEC 3
Upstream Total Cells 2307908870
Downstream Total Cells 1604946779
Upstream Interleave Delay 0
Downstream Interleave Delay 0
Channel type None

Below are my speed Tests:
Last Result:
Download Speed: 4189 kbps (523.6 KB/sec transfer rate)
Upload Speed: 831 kbps (103.9 KB/sec transfer rate)
Latency: 15 ms
7/19/2015, 1:34:17 PM

 

[MickZA]

So this is the information i have about my adsl:

Upstream line rate (kbit/s) 1023
Downstream line rate (kbit/s) 10239
Upstream maximum line rate (kbit/s) 1247
Downstream maximum line rate (kbit/s) 18648
Upstream noise safety coefficient(SNR) (dB) 13.3
Downstream noise safety coefficient(SNR) (dB) 12.1

Stats look fine, using the MyBB speedtest you should get around 8.5Mbps down with a capped account (uncapped speed depends on the account speed).

 

[khumbulani]

I am having endless issues in Weltevredenpark.
I have two lines, and I have packet loss and weird disconnects on both lines.
Lines are 2MB and 10MB (syncs at 7MB).

Very intermittent problems, and mostly at night (then again, I am mostly there at night and not in the day...)
Packet loss can range from 1% to 10% on average, on both lines. Can be 80%+ some days.
Whenever a techie comes out there is not much that can be done - its just poor quality lines and distance and congestion.

What exactly can be done to resolve this?

What I really want is this to be sorted - its ludicrous that I am 10km from an exchange, on the other side of the N1 highway(!).
What is the next step to escalate - I am at the point of cancelling the 2MB line (fresh into a 24 month contract) because it just is not working as it should.

Hi mpdjnb please join our quest to get 123net fibre in Weltevredenpark you can signup here https://123net.co.za/en/front/forms/home/

 

[leojay18]

Hi TelkomZA

I'd like to cancel the data portion of my adsl package but can't get through on the 10210 number. Can you please assist? Spent more than an hour on hold...

 

[mpdjhb]

Hi mpdjnb please join our quest to get 123net fibre in Weltevredenpark you can signup here https://123net.co.za/en/front/forms/home/

I did yesterday! That is the answer. Stuff Telkom now - endless issues and no replies here.

 

[GSRit01]

Just a quick question...does Telkom billing period go from 9th of the month to the 8th of the following month?

The reason I ask is because I had my internet etc installed on the 27 June, and my bill shows me basically pro rata billing from 27 June to 08 July and then 09 July to 08 August....

Is this normal?

 

[MickZA]

Just a quick question...does Telkom billing period go from 9th of the month to the 8th of the following month?

The reason I ask is because I had my internet etc installed on the 27 June, and my bill shows me basically pro rata billing from 27 June to 08 July and then 09 July to 08 August....

Is this normal?

Yes your billing period is usually based on when your voice line was first activated, mine's the 27th thru 26th.

 

[Neo15]

Hi MickZA
I am on uncapped with a request for a 10meg, in fact i am paying for a 10 meg line and only receiving 5megs

 

[MickZA]

Hi MickZA
I am on uncapped with a request for a 10meg, in fact i am paying for a 10 meg line and only receiving 5megs

You've got the 10 meg line you're paying for but it seems your uncapped data account is limiting the speed.

If your ISP is TI you should see "Home uncap prem+ - R503.51" in the detailed account.

 

[Neo15]

You've got the 10 meg line you're paying for but it seems your uncapped data account is limiting the speed.

If your ISP is TI you should see "Home uncap prem+ - R503.51" in the detailed account.

My ISP is Telkom, I dont understand why having an uncapped package should limit my bandwidth. Do you perhaps know why this is?

 

[Icemanbrfc]

Mick, what or who would be my best and most affordable option right now.

My Needs
Streaming

thats it, no gaming, no downloads. Ive searched high and low, and basically its me, the missues and my son that wants to stream movies, sport etc. so no heavy usage. My budget is between 400 and R500, but i cant seem to get anywhere close to that, and i dont think paying more for my basic needs is worth it. So im kind of stuck right now. BTW, i need voice, adsl line and data

Thanks