Sign up with GoogleThat's the way uncapped is sold in SA you get 2MB, 4MB & 10MB uncapped from TI. I believe MWeb offers 6MB & 8MB in addition but stand to be corrected.
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TelkomZA
- Thread starter TelkomZA
- Start date
Sorry but my usage is mostly business with p2p in the wee hours so I'm not in a position to comment on video streaming.
yebocan
Honorary Master
- Joined
- Sep 22, 2005
- Messages
- 14,008
Hi Guys, can anyone assist? After Friday's rain in Cape Town, my 10Meg line has gone to ****! Logged a fault with the call centre, plus via twitter. I have been advise, it is part of a general cable issue in the Green Point/Sea Point area...that has been ongoing for the last 1.5 months!! My line has been reduced to a dialup modem speeds, and all I am not getting, is "updates to follow" Someone, anyone...??assistance would be appreciated!
i.got~issues
Expert Member
- Joined
- Apr 21, 2011
- Messages
- 4,718
Charl and Team, just a big THANK YOU from me.
Again, you guys are fantastic.
Your assistance is greatly appreciated.
Thanks again.
Again, you guys are fantastic.
Your assistance is greatly appreciated.
Thanks again.
PostmanPot
Honorary Master
- Joined
- Jul 16, 2005
- Messages
- 34,953
Nice! Background story?
AthenianOwl
Executive Member
- Joined
- Feb 9, 2009
- Messages
- 8,897
Charl, thanks for your assistance!!! It's up and running now. No issues. Thanks man 
Ok so 12 days later and Internet speed still dipping like pamela Anderson on a speedboat. Have logged faults, spoken to call centre, tweeted many times etc. Technician actually made appointment with me to come through this morning between 8-10. Nobody pitched nor did I get any call from him.... Would be great to get this resolved
Hi,
maybe i can get some help here.
on may 23rd i changed my ADSL from a 4MB, uncapped, to a 20MB ,50GB soft cap.
1) i am still being charged for a 4mb uncapped account
2) i been put on a 24 month contract even though i specifically said i want a month to month
hellllllllllllllp,my line is now suspended :-(
Bar1.
maybe i can get some help here.
on may 23rd i changed my ADSL from a 4MB, uncapped, to a 20MB ,50GB soft cap.
1) i am still being charged for a 4mb uncapped account
2) i been put on a 24 month contract even though i specifically said i want a month to month
hellllllllllllllp,my line is now suspended :-(
Bar1.
BradleyKZN
Expert Member
- Joined
- Jun 3, 2009
- Messages
- 1,325
Im a little confused by this capped usage tracker. This morning we had 10GB or so left, however, we have run out of data now. I checked the router logs, and less then 2GB has been used for the day.
This month we have gone through 100GBs, which I know cant be right. We use an average of 2GB's a day, unless things are chaotic (like today) so how is it possible that we are going through 100GB's in a month.
P.S. We upgraded from 10GB to 100GB because we were going through 10GB in the first 5 days of the month to give an indication.
This month we have gone through 100GBs, which I know cant be right. We use an average of 2GB's a day, unless things are chaotic (like today) so how is it possible that we are going through 100GB's in a month.
P.S. We upgraded from 10GB to 100GB because we were going through 10GB in the first 5 days of the month to give an indication.
Check your day by day usage here - http://userstats.adsl.saix.net/
Yenolo
Well-Known Member
- Joined
- May 29, 2010
- Messages
- 133
Hi Telkom ZA,
I hope you can help as I've tried all other avenues! I live in Milnerton, Cape Town, my house is 641 meters away from the Telkom exchange....
I upgraded my 2Mbps line last month to 4Mbps. So far the best speed that I've been able to get is 2.5Mbps. I've opened capped accounts with three different ISPs and 2.5 is the best I can get and that is with Web Africa. Last night my speed dropped to 1.3Mbps!
The Telkom tech has been out to my house once and found the copper pair in the box in the road outside was corroded. As there were no spare pairs left to my house he tried to cut back into the cable to find a good, clean connection. He claimed that he did but clearly my speed problems show otherwise. I live in a complex of 100 house by the way.
The fault that I logged with Telkom last month is still open and unresolved so I can't log another fault. All I want is at least 3Mbps which surely must be achievable given that I am so close to the exchange?
If you could please help I would be a very happy bunny!
Thanks in advance.
I hope you can help as I've tried all other avenues! I live in Milnerton, Cape Town, my house is 641 meters away from the Telkom exchange....
I upgraded my 2Mbps line last month to 4Mbps. So far the best speed that I've been able to get is 2.5Mbps. I've opened capped accounts with three different ISPs and 2.5 is the best I can get and that is with Web Africa. Last night my speed dropped to 1.3Mbps!
The Telkom tech has been out to my house once and found the copper pair in the box in the road outside was corroded. As there were no spare pairs left to my house he tried to cut back into the cable to find a good, clean connection. He claimed that he did but clearly my speed problems show otherwise. I live in a complex of 100 house by the way.
The fault that I logged with Telkom last month is still open and unresolved so I can't log another fault. All I want is at least 3Mbps which surely must be achievable given that I am so close to the exchange?
If you could please help I would be a very happy bunny!
Thanks in advance.
It seems the Telkom un-capper has taken package and left.:wtf:
My data cap + prepaid ran out yesterday (windows 10!) and I was soft capped.
This morning my new cap is available but still running at soft cap speed.
I ran all the usual tests and everything seems technically fine.
The website fault reporting utility reports a system error and the call center is does not seem to be manned or womanned.
I just hope that not everybody that matters took the package.
Now managed to obtain Ref. 65cnk010815 but the call center menu does not cater for slow internet please Charl.
My data cap + prepaid ran out yesterday (windows 10!) and I was soft capped.
This morning my new cap is available but still running at soft cap speed.
I ran all the usual tests and everything seems technically fine.
The website fault reporting utility reports a system error and the call center is does not seem to be manned or womanned.
I just hope that not everybody that matters took the package.
Now managed to obtain Ref. 65cnk010815 but the call center menu does not cater for slow internet please Charl.
Last edited:
Hi TelkomZA
Please assist, im really frustrated and do not know how to escalate this issue..
In the last 1 week i have been disconnected 3 times now, and every time it takes up to 3 days to rectify.
Ive been using telkom adsl from the end of jan 2015 and not 1 month has gone by thus far, without me being disconnected...and im still being billed for the entire month...this is very unfair..
1- what is the issue, why am i being disconnected?
2- how can i escalate this matter?
Regards
U_Guy
Please assist, im really frustrated and do not know how to escalate this issue..
In the last 1 week i have been disconnected 3 times now, and every time it takes up to 3 days to rectify.
Ive been using telkom adsl from the end of jan 2015 and not 1 month has gone by thus far, without me being disconnected...and im still being billed for the entire month...this is very unfair..
1- what is the issue, why am i being disconnected?
2- how can i escalate this matter?
Regards
U_Guy
Kroegvlieg
New Member
- Joined
- Aug 3, 2015
- Messages
- 1
Hi,
I live in Wierdapark Extension 2 (Centurion) and have been disconnected (ADSL) for about a month.
I have waited for around 2 weeks after reporting the issue for a Telkom technician to come to my premises to determine the problem. According to the technician it seems that my line has been damaged somewhere outside of my premises.
I am now waiting for Telkom to fix my issue, however every time I phone they tell me a technician has been dispatched however nothing is happening (+/- 2 weeks).
I have escalated the problem many times however nothing is being done.
Can somebody please just let me know what the problem is?! Is it an area problem, and when will this be resolved??
I cannot wait another week, otherwise I can just as well cancel my services.
Regards,
I live in Wierdapark Extension 2 (Centurion) and have been disconnected (ADSL) for about a month.
I have waited for around 2 weeks after reporting the issue for a Telkom technician to come to my premises to determine the problem. According to the technician it seems that my line has been damaged somewhere outside of my premises.
I am now waiting for Telkom to fix my issue, however every time I phone they tell me a technician has been dispatched however nothing is happening (+/- 2 weeks).
I have escalated the problem many times however nothing is being done.
Can somebody please just let me know what the problem is?! Is it an area problem, and when will this be resolved??
I cannot wait another week, otherwise I can just as well cancel my services.
Regards,
High attenuation and low SNR, massive sync problems
Hi
I live in Stellenbosch.
My internet disconnects intermittently, and sometimes even for a few days. I obtain a really low sync rate (sometimes as low as 300kbps). I am paying for a 4mbps line and not even getting a fraction of that. Well technically 0.3/4 is a fraction but still.
Most of the time when disconnected or restarting the router it says that there is no service when trying to sync. I have tried different routers, different ports in the house, different filters, and different ISP's but all with the same effect.
I get really high attenuation:
Upstream line attenuation (dB) 39.8
Downstream line attenuation (dB) 60
And my SNR is really low:
Upstream noise safety coefficient(SNR) (dB) 5.7
Downstream noise safety coefficient(SNR) (dB) 4.8
I also receive a lot of packet-loss, especially during peak times, with extremely high ping times, even to local servers. This clears up late at night though (after 00h00 most of the time)
Please help, what can I do?
Kind regards
Hardy
Hi
I live in Stellenbosch.
My internet disconnects intermittently, and sometimes even for a few days. I obtain a really low sync rate (sometimes as low as 300kbps). I am paying for a 4mbps line and not even getting a fraction of that. Well technically 0.3/4 is a fraction but still.
Most of the time when disconnected or restarting the router it says that there is no service when trying to sync. I have tried different routers, different ports in the house, different filters, and different ISP's but all with the same effect.
I get really high attenuation:
Upstream line attenuation (dB) 39.8
Downstream line attenuation (dB) 60
And my SNR is really low:
Upstream noise safety coefficient(SNR) (dB) 5.7
Downstream noise safety coefficient(SNR) (dB) 4.8
I also receive a lot of packet-loss, especially during peak times, with extremely high ping times, even to local servers. This clears up late at night though (after 00h00 most of the time)
Please help, what can I do?
Kind regards
Hardy
Hello. Please assist me. The cable from the pole to our house snapped. I reported the problem online 10 days ago and while I have enquired three times on the progress of the fault using 10210 and numerous times using your fault tracking service online, I have received no joy. Nobody has contacted me and holding on to speak to someone on 10210 for 25 minutes and then being cut off is EXTREMELY frustrating.
Please help me!!!
The fault reference number is 29CRK260715
Please help me!!!
The fault reference number is 29CRK260715
TelkomZA
I live in Rosewood Rd, Broadacres, near Fourways, Johannesburg. I moved here 4 months ago and was delighted to have had good coverage to my Eighta 3g dongle... Until a week ago when my coverage has suddenly been reduced to Zero!!
I've since got two new SIM cards and been on the phone with the call centre for days - to no avail! My dongle barely picks up the tower and on the rare occasion that it does, I can't seem to register! No matter what I do!
So now I'm paying for a contract that does not work!
My question is: How come it worked perfectly from April to a few days ago? Now Eighta tells me that there is no coverage in Broadacres.. Utter nonsense!
What has changed suddenly that I no longer get coverage??? Surely something has happened here???
I live in Rosewood Rd, Broadacres, near Fourways, Johannesburg. I moved here 4 months ago and was delighted to have had good coverage to my Eighta 3g dongle... Until a week ago when my coverage has suddenly been reduced to Zero!!
I've since got two new SIM cards and been on the phone with the call centre for days - to no avail! My dongle barely picks up the tower and on the rare occasion that it does, I can't seem to register! No matter what I do!
So now I'm paying for a contract that does not work!
My question is: How come it worked perfectly from April to a few days ago? Now Eighta tells me that there is no coverage in Broadacres.. Utter nonsense!
What has changed suddenly that I no longer get coverage??? Surely something has happened here???