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TelkomZA
- Thread starter TelkomZA
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The Voice
Honorary Master
The Voice
Honorary Master
Orihalcon
Expert Member
Durbanville exchange...Pinehurst area...PLEASE upgrade.
Hate having 2mb performance on a 4mb line...
Congestion is sickening.
Hate having 2mb performance on a 4mb line...
Congestion is sickening.
Sideshow Bob
Honorary Master
Hello TelkomZA, I would like to thank you for your prompt response to the PM, it is very much appreciated.
The Voice
Honorary Master
I would be complaining about my slow download speeds, the dropping connections... instead, I have absolutely no internet connection, seeing as some 'tard decided to fix a water pipe on the wrong side of the road, and in doing so dug through the cables at my exchange...
Problem reported on Saturday, 7 September. Approximate date of resolution? "Maybe" 20 September! It took them three days to figure out that they need to lay a new cable, so I may start praying soon.
Problem reported on Saturday, 7 September. Approximate date of resolution? "Maybe" 20 September! It took them three days to figure out that they need to lay a new cable, so I may start praying soon.
MickeyD
RIP
So blame the 'tard... there's a legal process followed when cables are damaged although they normally do the repair work asap. That is if they have enough of the same cable readily available!
Spynx
Well-Known Member
When connected to Telkom, I have to reset my router 2 to 3 times a day to get full speeds. When connected to Afrihost I get full speeds?
It's now over a month from the original installation date for the move of our lines at our office.
3 site visits by a Telkom technician, 3 cable faults, no follow through of requests logged by PM (2 phone calls but then never a follow up call after), no visible results of our requests for escalation.
TelkomZA we desperately need to escalate to the highest level as it seems your cable and your installation divisions do not talk to each other and we are without Telkom service since our move on the original installation date of 16 August 2013 given by Telkom.
Please assist and escalate as high as possible.
I am re sending the PM with details.
3 site visits by a Telkom technician, 3 cable faults, no follow through of requests logged by PM (2 phone calls but then never a follow up call after), no visible results of our requests for escalation.
TelkomZA we desperately need to escalate to the highest level as it seems your cable and your installation divisions do not talk to each other and we are without Telkom service since our move on the original installation date of 16 August 2013 given by Telkom.
Please assist and escalate as high as possible.
I am re sending the PM with details.
Ulver
Well-Known Member
TelkomZA truly is the best thing to happen to Telkom in a long time, sent him a pm last night regarding latency issues on my line and a tech was here the following day to sort it out. Cheers for that
diane7
Senior Member
OK I went into Telkom East london Vincent Park to pay the extra they charged me to upgrade from 1meg uncapped to 2 meg
In general conversation with the lady behind the counter . SHE said that Telkom does not Bill/Chrarge calls to cell phones ( dilled from ladline ) .If they are dilled and nobody answers .
" she said you only pay if it goes to voice mail or some other answering service ..."
Anybody know if that has changed now ..
In general conversation with the lady behind the counter . SHE said that Telkom does not Bill/Chrarge calls to cell phones ( dilled from ladline ) .If they are dilled and nobody answers .
" she said you only pay if it goes to voice mail or some other answering service ..."
Anybody know if that has changed now ..
copacetic
King of the Hippies
Issue reported in the morning, PM sent a while afterwards.
Issue sorted by the afternoon.
Cheers!
Good stuff.
*Thumbs up*
Issue sorted by the afternoon.
Cheers!
Good stuff.
*Thumbs up*
PostmanPot
Honorary Master
Billing error reported yesterday.
Charge reversed today.
Excellent service, thank you TelkomZA.
Charge reversed today.
Excellent service, thank you TelkomZA.
steenkampc
Member
Can Telkom provide fixed/public IP's on an uncapped DSL service?
Thanks TelkomZA for your assistance so far, at least something is happening!
Our PBX is now installed, but with only 2 lines and there is some issue where the Technician has called in a specialist.
Problem is there is still a cable issue so our ADSL line is not through and we don't have an ETA or any more info.
More details in the PM.
Our PBX is now installed, but with only 2 lines and there is some issue where the Technician has called in a specialist.
Problem is there is still a cable issue so our ADSL line is not through and we don't have an ETA or any more info.
More details in the PM.
No Server - Panorama (De Duin - Cape Town) 021 911...
Hi Telkom,
We have had no service since Sunday, i.e. no voice or data line. When attempting to log a fault report it references the outage: 83328.
I just called your technical support (18/09/2013) and was told that there is a problem with the main line resulting in the entire area being down with the estimated repair date to be complete on 27/09/2013, i.e. 13 days since going down!
This is ridiculous. Isn't there redundancy?
Also, how does one monitor these outages?
DW
Hi Telkom,
We have had no service since Sunday, i.e. no voice or data line. When attempting to log a fault report it references the outage: 83328.
I just called your technical support (18/09/2013) and was told that there is a problem with the main line resulting in the entire area being down with the estimated repair date to be complete on 27/09/2013, i.e. 13 days since going down!
This is ridiculous. Isn't there redundancy?
Also, how does one monitor these outages?
DW
grok
Honorary Master
Fault logged last friday, half this week with no connectivity, currently connected but getting this
on a 4meg line & not a peep from Telkom re. my reported fault yet?
Why is it that people in some areas get such great service (faults restored, cables replaced in 3 days etc.) and some like me who has had problems for almost 2 years now have to be satisfied with such crap?
DO I NOT PAY MAINTENANCE FEES I.E. LINE RENTAL LIKE EVERYONE ELSE?
on a 4meg line & not a peep from Telkom re. my reported fault yet?
Why is it that people in some areas get such great service (faults restored, cables replaced in 3 days etc.) and some like me who has had problems for almost 2 years now have to be satisfied with such crap?
DO I NOT PAY MAINTENANCE FEES I.E. LINE RENTAL LIKE EVERYONE ELSE?