TelkomZA

Getting constant disconnects and slow speeds in the afternoons.

4297378926.png


Anybody getting similar problems?
 
Hi all


We had a 10Mbps ADSL line that was working perfectly. We reported a fault on the voice portion as this was very noisy, and they sent out Terrance the technician. After he had a look around he went down to the exchange to make some changes, and when he was done our line speed had dropped to 5.7Mbps with an SNR of 4.0 and a higher attenuation. He then called to ask if the problem was resolved, and we informed him that things were much worse. It was then revealed that he moved our connection to the wrong strip at the exchange, which resulted in it thinking that we were further away from it than before. We asked him to put everything back the way that it was, which he said he would do, but never did.

The next morning he advised that he had corrected the problem, but our line readings had not improved.

We have since tried calling and escalating the issue, and eventually managed to arrange that the technician would come out again this morning at 10:00. At 09:45 we received an SMS saying that the issue had been resolved, which it hadn't.

We have since tried contacting the call center, technical department, and technician, all to no avail.

At the line's current speed we are unable to do anything, and even downgrading to a lower speed would not help as our SNR is so incredibly low after they worked on it that nothing is stable.


Before the technician came out. This screenshot is from a few months ago - lately out speed has been 10240 with an SNR of 7 to 8:
ADSL1.jpg


After:
Screen Shot 2015-04-18 at 12.52.26.png


If anyone has an email address or phone number of someone from Telkom who might be able to assist with our issue, could you kindly please send us a PM?

it seems every time you log a fault someone at telkom just decides to close it without doing anything about it and send an sms that the problem has been resolved
 
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electrofreeze said:
If anyone has an email address or phone number of someone from Telkom who might be able to assist with our issue, could you kindly please send us a PM?

mars
Click to expand...

Why not try the chat service from their website? It has worked for me several times, although the chat for a fixed line query is only available at certain times during the day.
 
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Hi there, I have a Telkom ADSL 4mb 20gb cap line, have had it for more than a year now, and have always had speedtest speeds of between 3.5 and 3.9 mbps, but since Jan this year I have not had speeds over 2.4mbps. I had a nightmare today trying to explain this to custormer care and was cut off 4 times while holding on for them while they check my line.. they reset the port and who knows what else, but nothing helped! I spent more than 2hours on the phone today and no result at the end of the day. The reference number for The logged fault is 599CTK200415. I was even threatened that I would be charged a rediculous amiunt of money for an "unnecessary callout fee" if the line is to be found as not faulty, then I lost it as I will not fall for such intimidation! I expect to receive as close as possible to the speed that im getting, not half of that! Especially when I have had those speeds before! The last person also told me that I'm too far from the exchange which sureley cant be coz as I said, I received those speeds before! Please let me know what you can do for me, and what additional info you need? We cant go on like this, we make use of streaming fir entertainment and are already considering moving to an uncapped line as we end up topping up every month, but we would NOT be able to do that if this is the case...

Regards
 
HunterGR said:
Standard canned response nowadays
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The difference is they dont respond realize that I have had fast speeds for long! How do you explain that? Did the exchange just move a km or 2 further away?
 
@TelkomZA Can you please assist me. I'm a new Telkom customer. I applied for a voice line from telkom on the 13/04/2015. The tech come and installed the line in our apartment on the 24/04/2015. They told me that the line will be active on that day. There was an exciting line in the apartment that was on the previous owner. I'm still waiting for my line to be activated.
Telkom Line no. 0215510181.
Email: [email protected]
Cell 0829049007
Eddie
 
Homeboysa said:
@TelkomZA Can you please assist me. I'm a new Telkom customer. I applied for a voice line from telkom on the 13/04/2015. The tech come and installed the line in our apartment on the 24/04/2015. They told me that the line will be active on that day. There was an exciting line in the apartment that was on the previous owner. I'm still waiting for my line to be activated.
Telkom Line no. 0215510181.
Email: [email protected]
Cell 0829049007
Eddie
Click to expand...

I have the same problem and going on day 11 now. So lets hope they sort this out quickly but dont expect much over a weekend from Telkom..
 
Homeboysa said:
@TelkomZA Can you please assist me. I'm a new Telkom customer. I applied for a voice line from telkom on the 13/04/2015. The tech come and installed the line in our apartment on the 24/04/2015. They told me that the line will be active on that day. There was an exciting line in the apartment that was on the previous owner. I'm still waiting for my line to be activated.
Telkom Line no. 0215510XXX.
Email: [email protected]
Cell 082904XXXX
Eddie
Click to expand...

hi

Rather pm telkomza, and remove your numbers.

You get some crazy people.
 
Anyone in the Muizenburg area battling with their Telkom account tonight? Just sits on connecting.

I see everything is back to normal again this morning
 
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I have so much mixed feelings with telkom
I got the smart home package. Applied 20/03/2015 got my line installed 01/04/2015 very happy with the ADSL
On the other hand I was supposed to receive an office package, wifi extender, 3g modem etc etc. These items would be "couriered" to me.
I can see the order when I log into my telkom account but nobody can tell me where this is. this has been far more than a month and I still sit with no 3G backup or any of my other bundle goodies.
I have PM'd TelkomZA but it seems like I won't get a response there. I have spent hours on the phone to 10210 and no one there can help either.
Any other advise on what I can do would be appreciated.
Regards
 
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