TelkomZA

Hi.

I have a capped 2mb line of 50gigs which i used and got throttled last night. As today is the first of a new month, how long will it take for my line to be unthrottled?
 
So I logged a Line Move (I learnt from last time that a line cancel & new line = more problems even though that call centre idiot said i should do it this way) for the end of the month with move date 28 June to 01 July 2016.

Today I get an SMS that says my line is being moved on the 07 June 2016.. <-- WTF, I don't even have access to the apartment until last week.

So I call Telkom, 10210 + 1 + 3 and the consulted forwards me to tech support as she is like john snow.. and knows nothing. Tech Support says its not a fault to I get transferred back to sales & installations who then forward me business sales because it was the same idiot who thinks i didnt recognize her.. who then promptly tell me tha they can't help me because its a residential line. 20 minutes of my life gone.

Now I've worked in Telkom Call Centre before but really this is ridiculous. So now I'm getting ready for a long drive home while i speak to their manager.


PS. The last time i had a fight with Telkom, 3.5 years ago.. i happen to work as a contractor at Telkom and sent some stinking emails to their managers and their managers.. which got the new line installed in a week.. seems like I need to do something similar again
 
I have a 4mb line enjoyed the 3.50mb one night it just went 2mb n after when I complained nothing happened so yes more 8month nowonly getting 1.5 to 2.1mbs well who do you you really complain cause no one listens in there I have mails n mails and mail of proof but they debit you thst it I'm tired of talking
 
Since we are in the pat Telkom on the back mode...

Does not happen allot, in the middle of my nightmare with Telkom (and no response from TelkomZA yet either) I got hold eventually of a lady called Fredeline, she sits in the PE call centre, She actually listened, then had a look at my ticket/profile/account and figured out the little twit that phoned me on thursday to do customer retention, after I asked for my data package to be cancelled and the line transferred to MWEB only completed the screen 1/2 way, and to be spite full downgraded me to a 2Mbps line,

Now because it was only completed 1/2 way it then stalled, until Fredeline picked this up, completed and immediately released the line.
She did that 1/2cent more effort than the normal Telkom call centre seat warmer.

Thanks Fredeline.

G
 
sniper786 said:
I have a 4mb line enjoyed the 3.50mb one night it just went 2mb n after when I complained nothing happened so yes more 8month nowonly getting 1.5 to 2.1mbs well who do you you really complain cause no one listens in there I have mails n mails and mail of proof but they debit you thst it I'm tired of talking
Click to expand...

Yeah, I don't know what those losers over at Telkom are doing, but the word "incompetent" is too nice for them. I too am on a 4mbps line, but for the past 5 months I've only been getting 2mbps speeds (and sometimes even lower). Over the past few months I've contacted Telkom about this several times, and they never could give me a straight answer as to why I'm not getting my full 4mbps speed. Then suddenly out of nowhere since the beginning of this week (ever since Monday) I've been getting my full 4mbps speed, and today suddenly I'm getting 5mbps. Now I have no idea if this is going to last. Knowing Telkom most likely I'll be back to getting only 2mbps from next week. I don't expect my 4mbps to 5mbps speed to last, but you can bet I'm damn sure going to make the most of it while I have it.

I wonder, all the people having these speed issues, are you guys on uncapped or capped data? I'm on uncapped, and I'm starting to think that Telkom's uncapped services are so extremely shaped and throttled and that might be why we are not getting our full speed most of time. I'm thinking of switching to capped data and see how that goes, since I've heard the capped stuff is unshaped and non-throttled.

I thought they were only supposed to start throttling the uncapped lines once you go over 250GB in one month, but it seems to me that Telkom just throttles lines all willy-nilly even if you don't get anywhere near that limit.
 
Raphamon said:
Yeah, I don't know what those losers over at Telkom are doing, but the word "incompetent" is too nice for them. I too am on a 4mbps line, but for the past 5 months I've only been getting 2mbps speeds (and sometimes even lower). Over the past few months I've contacted Telkom about this several times, and they never could give me a straight answer as to why I'm not getting my full 4mbps speed. Then suddenly out of nowhere since the beginning of this week (ever since Monday) I've been getting my full 4mbps speed, and today suddenly I'm getting 5mbps. Now I have no idea if this is going to last. Knowing Telkom most likely I'll be back to getting only 2mbps from next week. I don't expect my 4mbps to 5mbps speed to last, but you can bet I'm damn sure going to make the most of it while I have it.

I wonder, all the people having these speed issues, are you guys on uncapped or capped data? I'm on uncapped, and I'm starting to think that Telkom's uncapped services are so extremely shaped and throttled and that might be why we are not getting our full speed most of time. I'm thinking of switching to capped data and see how that goes, since I've heard the capped stuff is unshaped and non-throttled.

I thought they were only supposed to start throttling the uncapped lines once you go over 250GB in one month, but it seems to me that Telkom just throttles lines all willy-nilly even if you don't get anywhere near that limit.
Click to expand...

That my dear friend is Telkom's new line optimization software aka ASSIA DSM, when your exchange gets upgraded with the software usually what happens is, your line syncs lower than usual probably something like 2550kbps, then ASSIA will start to optimize accordingly, your line should be synced @ about 5120kbps right?...so the next time you see a lower sync rate, that will be ASSIA detecting a line defect and dropping your line to stabilize it..
 
krustyrsa said:
That my dear friend is Telkom's new line optimization software aka ASSIA DSM, when your exchange gets upgraded with the software usually what happens is, your line syncs lower than usual probably something like 2550kbps, then ASSIA will start to optimize accordingly, your line should be synced @ about 5120kbps right?...so the next time you see a lower sync rate, that will be ASSIA detecting a line defect and dropping your line to stabilize it..
Click to expand...

Well then I suggest Telkom bring in some new pricing methods, because paying for 4mbps and only getting 2mbps 90% of the time is robbery. Seeing as they insist on using this automated system they should bring in a pricing plan where users only get billed for the speed they were stuck with most of the time on a month-to-month basis. So for example if you only get 2mbps for the majority of January then at the end of January you are only charged the price of 2mbps. Because right now I feel like I'm just wasting money paying for a 4mpbs line but 90% of the time I'm only getting 2mbps. They really need to implement a pricing scheme where you only get billed for the speed you got each month. Either that or just shelf this automated system.
 
Raphamon said:
Well then I suggest Telkom bring in some new pricing methods, because paying for 4mbps and only getting 2mbps 90% of the time is robbery. Seeing as they insist on using this automated system they should bring in a pricing plan where users only get billed for the speed they were stuck with most of the time on a month-to-month basis. So for example if you only get 2mbps for the majority of January then at the end of January you are only charged the price of 2mbps. Because right now I feel like I'm just wasting money paying for a 4mpbs line but 90% of the time I'm only getting 2mbps. They really need to implement a pricing scheme where you only get billed for the speed you got each month. Either that or just shelf this automated system.
Click to expand...

No ,they call it best effort :). And the system is automated, it's meant to point out defects in lines. But sometimes the software would cause lines to drop constantly for no reason or when it detects the slightest SNR drop, that's where they would have to add you to the ASSIA exclusion list (which BTW is not easy to get added to, unless you have solid proof that your line can not function properly with ASSIA DSM) Your line would have to drop multiple times on a daily basis, they would remove ASSIA to test and see if it stabilizes your connection ,if it does then you can fight to get ASSIA removed from your line...Took me about 3 months.
 
Pathetic service

So its been a month without DSL, check the portal this morning and the fault has been resolved. Followed up with the call centre and they told me the fault was closed on the 10th :twisted:, the funny thing is, I called on Tuesday (14/06) they told me that the fault is awaiting for technician to to assigned :mad:

Anybody have contact details for me to have this escalated? Tried on here, FB, Hellopeter but getting nowhere.

The last update we got was on 20/05.
 

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I moved into a new place and applied to have my line and ADSL service moved to the new address from 11 June. In the week leading up to this I am contacted by a technician who comes out to the new place to do his thing. The problem however is that the the DP is sitting in someone elses property. I am then told that I have to arrange access for the tech and let him know when he can come out again. Even though I am working 12 hour days I somehow manage to get this done and the tech comes out again on the 10th and then finds that he first has to do some repairs to stuff on the pole in my back yard. This results in it becoming too dark for him to continue and he reschedules for the following day, the 11th. He does not show up on the 11th.
I then manage to pull off another miracle and arrange for access to the stranger's property for the 17th, and by then I am without any service for a week and still paying for it, so pretty desperate. Another technician comes out, tests the line in the house and proclaims it has a very strong signal before leaving to the DP. After about 20 minutes he returns and says there was only a child at the house and he will be back soon to finish the job, this is at about 10 in the morning. At about 12:24 I receive an sms informing me for the second time that day that a technician has been despatched to complete the job on 06/17. The technician did not return, again, and that is why I am writing this here now.
I have tried calling the technician who's number I have with no success and the call centre guy just sighs a lot over the phone and pleads ignorance. It is so frustrating to firstly have to do Telkom's job for them to arrange for them to get to their own equipment, I can't understand how that becomes my problem when I am a paying customer. And secondly that it is so damn hard to get a tech that can come out and finish the job without making excuses or disappearing. There have been 3 visits now and I am still waiting for my line to go live.
Does anyone have any advice? I've considered texting the tech and offering a financial incentive for him to do his job but feel strongly that this might be contributing to the culture causing this kind of problem in the first place.
 
What is happening with Telkom ADSL Product: 10GB + 10GB (On promotion Until 30 June 2016)
Is the double data deal ending?
 
So decided to investigate getting Fibre as its available in my area. I only signed the ADSL contract 6 months ago. So I hop onto live chat and start chatting with Gugu. Nevermind just answering my questions, she had literally started my order, made sure that when I get the Fibre and cancel my ADSL contract that my fees will be waivered, and 10 mins later my fibre order was processed.

Very impressed with Gugu, well done!
 
So, I get told my line is syncing and is stable - but yet there is no sync nor service since the 24th at all - even no dialtone

Cancelling is my only option it seems
*edit*
Cancelled.
- may Telkom burn in hell
 
Last edited:
You guys are aware Telkom_ZA is no longer on Mybroadband?
 
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