TelkomZA

Lupus said:
I don't think they have a Telkom rep on here anymore, in fact service has gotten worse.
Click to expand...
Used to get some good feedback on Facebook but all I got now was they did tests and will arrange for a technician..
 
BigBear said:
Used to get some good feedback on Facebook but all I got now was they did tests and will arrange for a technician..
Click to expand...

^^ Good luck.

Waiting 4 months now for a technician to come out to the house.

The fault is marked as resolved without a single visit, and i reopen it again...

Still waiting...

/crickets
 
I heard from the grapevine that lines will be upgraded free of charge by the end of the year. How true is it? Mweb users got letters saying the lines will be upgraded free of charge, e.g. 2 Mbps to 4 Mbps?

Anyone else heard about this?
 
Lupus said:
I don't think they have a Telkom rep on here anymore, in fact service has gotten worse.
Click to expand...

The problem is not the technicians etc. - they're great, mostly. The problem is the channels that lead the info to the techs. These people are lazy, untrained and mostly just plain dumb, bluntly put.

After 3 weeks, by luck my query got to a technician, and they knew what they were doing, and my issues were solved within a week. The first 3 weeks was plainly about me trying to get them to relay the information correctly.

Of course, by technicians I don't mean the glorified assistants who go to the exchange and guess it's exchange congestion, or even lightning - both these excuses were used in my case. I mean the dudes with the actual testing equipment, like the 2 who were at my house on Friday, testing their own router/cables, making sure it isn't at my house, then going to the exchange and investigating further.
 
GreatD7007 said:
I heard from the grapevine that lines will be upgraded free of charge by the end of the year. How true is it? Mweb users got letters saying the lines will be upgraded free of charge, e.g. 2 Mbps to 4 Mbps?

Anyone else heard about this?
Click to expand...

Don't think it's really likely to be honest.
 
Ho3n3r said:
The problem is not the technicians etc. - they're great, mostly. The problem is the channels that lead the info to the techs. These people are lazy, untrained and mostly just plain dumb, bluntly put.

After 3 weeks, by luck my query got to a technician, and they knew what they were doing, and my issues were solved within a week. The first 3 weeks was plainly about me trying to get them to relay the information correctly.

Of course, by technicians I don't mean the glorified assistants who go to the exchange and guess it's exchange congestion, or even lightning - both these excuses were used in my case. I mean the dudes with the actual testing equipment, like the 2 who were at my house on Friday, testing their own router/cables, making sure it isn't at my house, then going to the exchange and investigating further.
Click to expand...

I think the actual techies are few and far between now :-(
 
i.got~issues said:
^^ Good luck.

Waiting 4 months now for a technician to come out to the house.

The fault is marked as resolved without a single visit, and i reopen it again...

Still waiting...

/crickets
Click to expand...

Maybe check if a Cancellation or Suspension order wasn't placed busy sorting this mess out now..

2nd time This has happened.

1st someone tried to open a new account on our number with our address and now someone submitted a cancellation or suspend order via FB.

:whistle:
 
@telkomZA We had a techy at our house to fix the ADSL line that another techy broke. He said that the line coming into the house is ancient and it should be replaced as it may improve the quality of the line. How do I go about log gin this with telkom? Vox said I should contact you directly??
 
Please help me!
I have had no line since 26 October 2016.
I logged a fault report three times. Twice they got closed of without any correspondance.
476CNZ261016
545CNZ311016 (escalation no. 908541)
56CNZ051116

I have a number of services I pay for via internet (and desperately need to access my sons gr11 e-learning material)
Please fix this.

Steve
 
StevieNoWonder said:
Please help me!
I have had no line since 26 October 2016.
I logged a fault report three times. Twice they got closed of without any correspondance.
476CNZ261016
545CNZ311016 (escalation no. 908541)
56CNZ051116

I have a number of services I pay for via internet (and desperately need to access my sons gr11 e-learning material)
Please fix this.

Steve
Click to expand...

Not sure who you are asking as this thread is just to moan about telkom
 
Any idea how long it takes to move service (line and adsl)

Moved to the next town ..the line was disconnected the day i asked but the line activation at the new place has not uet been assigned yet to a tech..been a week without any sms or call
 
The apps.telkom.co.za page isn’t working

apps.telkom.co.za didn’t send any data.
ERR_EMPTY_RESPONSE

Cannot check coverage on telkom.co.za

Not sure where to post.
 
Ok so after saying how great Telkom sales service is - and I still have no complaints - I received my first account and lo and behold it is wrong. Now I feel like I'm trapped in the twilight zone.

I phone and speak to a nice intelligent person who looks at what I was charged, goes tap, tap, tap and says hmmm yes you are being overcharged on your monthly total which should be R549 for the Do Premium package + R70 for any time calls = R619. I'm being charged R655 instead, and then my first month which was a whole month + a pro-rata amount was then calculated on this amount and resulting in about R200 overcharge. And they log a complaint.

Then someone phones me back and tries to explain how the R549 is made up. I try to explain that the issue is NOT how the R549 is composed, but that R549 + R 70 = R619 and not the R655 I'm being charged. "Let me explain how the R549 is composed." I tell them I understand how the R549 is made up but R549 + R70 is still R619 and not R655. "Let me explain how the R549 is composed." like a cracked record for an hour. I put the phone down. I call accounts enquiries - repeat nice person who says 'Yes you are being overcharged" .... THREE WEEKS LATER I get a call from someone who says "Let me explain how the R549 is composed." Repeat the rest of the conversation until I hang up on them.

Now what do I do because I'm starting to feel like I'm in a rinse, wash and repeat cycle here.
 
@TelkomZA
I was looking at upgrading the speed of my 2mbps uncapped bundle and came across offers on your website and the in store hard copy brochures advertising 10mbps fibre or dsl uncapped for R799pm (incl. Line rental).
So i went in to do the upgrade and got told it was a misprint (in the booklet i can understand but not the online ad) and the offer is not actually valid.
I did an upgrade to the 4mbps uncapped bundle for R770pm while i was in but not entirely happy with that. If it is advertised as 10mbps uncapped fibre or dsl that is what i want.
Look forward to your response.
 
Zoomzoom said:
Now what do I do because I'm starting to feel like I'm in a rinse, wash and repeat cycle here.
Click to expand...

OH NO dejavu. Its like you recorded my phone calls mine lasted 4 months same thing over and over again I was billed R800 - R850 and was on the do premium for R699.00. I told them where the problem is but they just logged disputes and it just got rejected. One of my calls lasted 1 hour and 30 minutes. I cancelled my adsl and data and after it was cancelled I now reapplied for my dsl. As soon as it is activated Im bye bye telkom. Its actually sad because there product was great never had problems or shaping and the integrated sim was great. Just cant go trough the same problem with billing again.

Good luck hope you get it sorted.
 
Can one downgrade from a Telkom Fibre contract to LTE contracts?

What options are available to downgrade my existing Fibre account contract to the likes of a Smartbroadband Wireless 20GB R399PM x 24

Is this possible? If so, under what conditions?
 
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