Thestealth
Expert Member
Guys, we all know the (old) Telkom.
Tonight, I want to make a point of highlighting Thando and Adam from CT!
I phoned in reporting a fault. Unfortunately I got through to a know-it-all (actually the guy knew absolutely nothing) called "Dirk" (Dbn helpdesk). He was a nasal sounding, unthusiastic, unknowledgeable, manager protection half wit. I apologise to all others (half wits) out there.
He didn't know enough about ADSL to help anyone, doesn't know what profiles and line speeds are, yet deemed competent to help customers. Unfortunately, I passed a remark in his direction while he put me on "mute" instead of on hold ( I didn't swear) and he decided to defend his honour and hang up on me
I called back and spoke to Thando and then Adam who at least have an idea of what they're supporting (ADSL tech included) and were able to log my fault and listen to my complaints. Why does the dinosaur still employ the likes of "Dirk"? I know my gripes don't mean ***** to the leadership of "that" company, however Thando and Adam - you guys deserve kuddo's!! Well done. I appreciate it. Enjoy your weekend even though you guys will be working on Sunday and Monday. Thank you!!!
Cheers,
Just another Telkom user....
Tonight, I want to make a point of highlighting Thando and Adam from CT!
I phoned in reporting a fault. Unfortunately I got through to a know-it-all (actually the guy knew absolutely nothing) called "Dirk" (Dbn helpdesk). He was a nasal sounding, unthusiastic, unknowledgeable, manager protection half wit. I apologise to all others (half wits) out there.
He didn't know enough about ADSL to help anyone, doesn't know what profiles and line speeds are, yet deemed competent to help customers. Unfortunately, I passed a remark in his direction while he put me on "mute" instead of on hold ( I didn't swear) and he decided to defend his honour and hang up on me
I called back and spoke to Thando and then Adam who at least have an idea of what they're supporting (ADSL tech included) and were able to log my fault and listen to my complaints. Why does the dinosaur still employ the likes of "Dirk"? I know my gripes don't mean ***** to the leadership of "that" company, however Thando and Adam - you guys deserve kuddo's!! Well done. I appreciate it. Enjoy your weekend even though you guys will be working on Sunday and Monday. Thank you!!!
Cheers,
Just another Telkom user....
