The HELL that is HELLkom

T

T-Rad

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OMG, the pure unhelpfullness and uselessness of Telkom is enough to make you want to jump out of the window. :mad: Anybody know of a less stressful way of cancelling a Telkom line and DSL without having to deal with those incompetent Call Center individuals????????? I have sat on the phone now for 90min waiting for someone to answer in the cancellations department. In my frustration I put the phone down and get through to general account enquiries, and the dear woman there tells me to relax because they have a high volume of calls, nearly 200 A DAY!!! WHAT???? surely they should be able to handle 200 calls A DAY????????? :confused: Will going into the store be any more help???????
 
haha tried the no-pay route before....not very successful at all!!!! but thanks, I've sent a PM to TelkomZA
 
T-Rad said:
Will going into the store be any more help?
Click to expand...

I guess the quality of Telkom stores varies. I was met with only stupidity & indifference when going to the Telkom store in Fourways, Jhb (this was to claim a credit of R140 that they owed me after cancelling my Jhb service ... I still have not received it).

Now I have retired to the WC, and on applying for a landline at the Telkom shop in Worcester's Mountain Mill mall, I had absolutely superb service ..
.. only problem being that Telkom closed their shop in Swellendam, where I now live, and Worcester is the closest place to pay the new line deposit ... 125 km away!
Telkom would not even allow a EFT into their account to pay that initial deposit ... a crazy policy!
 
T-Rad said:
OMG, the pure unhelpfullness and uselessness of Telkom is enough to make you want to jump out of the window. :mad: Anybody know of a less stressful way of cancelling a Telkom line and DSL without having to deal with those incompetent Call Center individuals????????? I have sat on the phone now for 90min waiting for someone to answer in the cancellations department. In my frustration I put the phone down and get through to general account enquiries, and the dear woman there tells me to relax because they have a high volume of calls, nearly 200 A DAY!!! WHAT???? surely they should be able to handle 200 calls A DAY????????? :confused: Will going into the store be any more help???????
Click to expand...

Not really They just tell you you have to call 10210 and then offer their phone to dial from.
 
I would try and call them early in the morning. With the recent Mweb cancellation disaster I had to interact with Telkom a number of times and I was actually surprised that they could help. I think the 25% discount on ADSL access thread is a good example, that Telkom is trying (although service seems to dependant on the agent you get).

Going to the store will probably be easier (although I think unnecessary - they should be able to sort this out over the phone).
 
An Update - frustrations are significantly lower!!! PM'ed TelkomZA, and it wasn't even an hour and I had a consultant call me, a lady by the name of Hilary, and WOW, amazing amazing service!!! So thank you TelkomZA for stopping that imminent hear attack :)
 
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