The truth about Openweb

Zenbaas said:
This is true hey. TBH my service is still running pretty well all things considered. Guess I'm sharing with a nice granny. :p
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Well - I certainly was glad to be rid of them, and them of me, they let me go without notice period.
 
I had an incident in 2006 on one of those 30gb IS local accounts where I checked my usage and there was another user logged in. Openweb reset the password and I continued using the account.
 
akescpt said:
y?
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Bad for business. I took issue with the account sharing issue AGES ago. I was travelling a lot - and was not prepared to change accounts remotely on my router, in case it ****s out and then I'm stuffed.
 
Left them about a year ago, due to daytime non-performance. That was my 2nd stint with them. I also experienced the account sharing thing first hand in my previous stint with them, but back in those days there were very few uncapped alternatives, or at least affordable ones. And yes, OW fanbois were very vocal in shooting down any ethical misgivings that users expressed. Most notably, Keoma was much lauded for 'round the clock' support, but so much support should not have been necessary, since most of it was to change your login from one non-performing account to another until, it seems, you were lucky enough to find an account partner less active than yourself.
 
Gatecrasher said:
Most notably, Keoma was much lauded for 'round the clock' support, but so much support should not have been necessary, since most of it was to change your login from one non-performing account to another until, it seems, you were lucky enough to find an account partner less active than yourself.
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I never quite got how everyone took this as "great support"
 
xrapidx said:
I never quite got how everyone took this as "great support"
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Initially, and if you look at the face value from a customer's perspective, it sounds like a quick win to keep the customer happy. This is how I saw it in the beginning:

Customer: I have a problem, I want it fixed, I want it fixed now,
Support: Here take this temporary solution, a temporary account, while I investigate the problem, identify the cause and work on a solution. You don't need to be inconvenienced/suffer downtime while I do it.
Support: Found the problem and applied the solution (or provide you with alternative solutions), here's your original account.
Customer: Wow. Such Support!

Like I said, on face value, that's great support, but unfortunately they did drop the ball on the last two bullets; the temporary solution became a permanent solution, and those quick wins quickly came back to bite them in the butt. A quick win will only get you so far in the competition.
 
kianm said:
Did they implement the block when you try access the portals via their network? What happens when you try open the portal URLs? Have you tried logging into the portal via your 3g or some other connection and not via them?
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I have tried over Openweb and 3G.
 
MrR said:
Initially, and if you look at the face value from a customer's perspective, it sounds like a quick win to keep the customer happy. This is how I saw it in the beginning:

Customer: I have a problem, I want it fixed, I want it fixed now,
Support: Here take this temporary solution, a temporary account, while I investigate the problem, identify the cause and work on a solution. You don't need to be inconvenienced/suffer downtime while I do it.
Support: Found the problem and applied the solution (or provide you with alternative solutions), here's your original account.
Customer: Wow. Such Support!

Like I said, on face value, that's great support, but unfortunately they did drop the ball on the last two bullets; the temporary solution became a permanent solution, and those quick wins quickly came back to bite them in the butt. A quick win will only get you so far in the competition.
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Never experienced anything like that...it was more like:

Take #54
Customer: Performance is shot
Support: Try this account
Customer: Same thing
Support: Try this account
Customer: Works

...two days later...

Take #55
Customer: Performance is shot
Support: Try this account
Customer: Seems better
 
fonoi said:
I have tried over Openweb and 3G.
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As another poster has pointed out you might be running on an MTN account which doesn't have access to those portals. Try do a tracert from your network and see if the traffic is routed via Mtn
 
mika1000 said:
OW site is just openweb.co.za and not www.

but I get a certificate error
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https://www.openweb.co.za/ takes me to this page

EOCWq7H.png
 
and Hellopeter.com complaint had been deleted.

clearly OW are busy behind the scenes...
 
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