The truth about Openweb

[xrapidx]

I just took it that the fact they kept switching your account instead of trying to resolve the issue was a clear indication that the sharing of accounts resulted in performance degradation. Whether that was because of account contention, or account abuse, who knows.

Seriously annoying having to swap logins multiple times a day/week/month until one "magically" worked for a couple of days.

 

[elvis_presley]

Of course, OW will deny this, but to prove them wrong, go buy an IC account and see the difference! Oh, and you not sharing with anyone with IC, unless you give your details to someone as they also allow 2 concurrent connections.

That's why I like WebAfrica and Afrihost - more than anyone else, both are totally upfront about their policies, and are quite happy to tell you what star rating/shaping plan you're on, why you got there, and how to get back to fullspeed again. I'm happy to be shaped if I'm given a good reason for it.

 

[Zewp]

If the far larger WebAfrica can't get around the IS account limits legally, I don't see OpenWeb getting any special treatment from them. Your thing about contention ratios was a bit unclear and engrish-y and the numbers didn't really add up, so I can't comment on that.

You can get around the IS shaping policies if you simply buy capacity, not accounts. OpenWeb has always said they buy capacity, not resell accounts. Despite all their lies over the years, I'm still not convinced they're actually lying about this in particular. They might share accounts and you'd feel it if the other user hammers the account with downloads, but I'm not at all convinced that their accounts are subject to the IS star rating policy.

 

[elvis_presley]

You can get around the IS shaping policies if you simply buy capacity, not accounts. OpenWeb has always said they buy capacity, not resell accounts. Despite all their lies over the years, I'm still not convinced they're actually lying about this in particular. They might share accounts and you'd feel it if the other user hammers the account with downloads, but I'm not at all convinced that their accounts are subject to the IS star rating policy.

While you could 100% be correct, I highly doubt a small ISP run from a lamp warehouse (their Physical address on their site is:
International Lighting / OpenWeb, Unit 24 Kingfisher Park, 25 Marseilles Crescent, Briardene, Durban) has better systems than the bigger IS resellers.

The fact you can log in to the IS ADSL portal with OW ADSL accounts (and, if the original poster is to believe, see the others sharing your account) suggests they're just reselling accounts. I'd still love to see this proof, as it's Exhibit A in this whole discussion.

 

[Zewp]

Well, I don't really know if I'd take that as proof of them reselling accounts either. You can also log in to the SAIX ADSL portal with OW ADSL accounts. SAIX is Telkom, as far as I'm aware.

 

[elvis_presley]

Well, I don't really know if I'd take that as proof of them reselling accounts either. You can also log in to the SAIX ADSL portal with OW ADSL accounts. SAIX is Telkom, as far as I'm aware.

They can either log in to SAIX or IS portals with an account - not both. Wherever you log in to, if you see other people sharing your account, and you didn't give them the permission, then something's not right.

 

[marine1]

Where does one log in?
On SAIX or IS?

Thanks

 

[kianm]

Where does one log in?
On SAIX or IS?

Thanks

Both should do, try http://userstats.adsl.saix.net & http://users.isdsl.net/index.php

 

[marine1]

Both should do, try http://userstats.adsl.saix.net & http://users.isdsl.net/index.php

Weird cant log in with either

 

[pmx]

They can either log in to SAIX or IS portals with an account - not both. Wherever you log in to, if you see other people sharing your account, and you didn't give them the permission, then something's not right.

I can log in to both with my OW account.

 

[MrR]

They have just launched some new products
http://mybroadband.co.za/news/adsl/103935-new-home-uncapped-adsl-products-launched.html

Hurry! Only xxx account left!

 

[MrR]

They can either log in to SAIX or IS portals with an account - not both. Wherever you log in to, if you see other people sharing your account, and you didn't give them the permission, then something's not right.

Could previously log in to both, however, IIRC they (O/W) requested IS to block access to the tool when it was used to point out the recent spate of account sharing accusations.

Now I get an invalid user name when trying to log into IS; same credentials works perfectly on SAIX.

Their reason for this was something along the lines of IS & SAIX providing unreliable stats and that it shouldn't/couldn't be used. I tested the reliability of the IS user stats by monitoring all network traffic for a couple of days, and it seemed pretty accurate to me.

 

[dudewotevr]

Hurry! Only xxx account left!

Lol, exactly, what a bunch of BS artists!

 

[elvis_presley]

Hurry! Only xxx account left!

Their new special has been on "Hurry, Only 318 accounts left!" for a few hours now. Either that's hardcoded and they're BS'ing, or they're not selling very well.

 

[fonoi]

Weird cant log in with either

I have not been able to log into the usage checker since they said it was disabled. Strange how I started having all my problems just before that happened.

I am sure my account is being shared, the performance is just a joke these days. I went from being able to watch Netflix on three devices simultaneously with no buffering at all to not even able to watch on one device without buffering. It even gets worse after 10pm these days.

 

[USZA]

Weird cant log in with either

I managed to log into IS but that was with a new account that they gave me after suspending my previous account. Couldn't log in to either with my previous login details so I wouldn't know whether my account was shared or not but I suspect that it was - same problems as other posters.

 

[kianm]

I have not been able to log into the usage checker since they said it was disabled. Strange how I started having all my problems just before that happened.

I am sure my account is being shared, the performance is just a joke these days. I went from being able to watch Netflix on three devices simultaneously with no buffering at all to not even able to watch on one device without buffering. It even gets worse after 10pm these days.

Did they implement the block when you try access the portals via their network? What happens when you try open the portal URLs? Have you tried logging into the portal via your 3g or some other connection and not via them?

 

[m0zy]

3. Lots of OW accounts are being SHARED. I got the proof of my account being shared

http://mybroadband.co.za/vb/attachment.php?attachmentid=122895&d=1401824885
http://mybroadband.co.za/vb/attachment.php?attachmentid=122933&d=1401832605

This part is NOT cool!
What happens if someone does something illegal on that account and you end up taking the rap for it

 

[wingnut771]

That's why I like WebAfrica and Afrihost - more than anyone else, both are totally upfront about their policies, and are quite happy to tell you what star rating/shaping plan you're on, why you got there, and how to get back to fullspeed again. I'm happy to be shaped if I'm given a good reason for it.

I still prefer IC and Plugg as they don't have 30 day cancellation policies

 

[wingnut771]

Weird cant log in with either

You probably on a MTN account then.

You can tell if you do a tracert.