TopTV Bugs and Peeves

My Top TV lost signal last night. Is this a problem that occurs often? (First time that I have noticed). I waited about 5 minutes and it came back on and then a couple of minutes later it was off again. The dialogue box came up stating you must either press the numbers for a different channel, check connection, might be due to the weather etc

All I know is I sat with one peeved off toddler because he did not see the ending of Rescue Heroes ROFL :D

Hopefully this was just an isolated case.
 
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Cheri_N said:
My Top TV lost signal last night. Is this a problem that occurs often? (First time that I have noticed). I waited about 5 minutes and it came back on and then a couple of minutes later is what off again. The dialogue box came up stating you must either press the numbers for a different channel, check connection, might be due to the weather etc

All I know is I sat with one peeved off toddler because he did not see the ending of Rescue Heroes ROFL :D

Hopefully this was just an isolated case.
Click to expand...

Happened to me for the first time yesterday as well, about 19:20. Had to unplug my decoder twice to get the signal back. :(
 
Cheri_N said:
My Top TV lost signal last night. Is this a problem that occurs often? (First time that I have noticed). I waited about 5 minutes and it came back on and then a couple of minutes later is what off again. The dialogue box came up stating you must either press the numbers for a different channel, check connection, might be due to the weather etc

All I know is I sat with one peeved off toddler because he did not see the ending of Rescue Heroes ROFL :D

Hopefully this was just an isolated case.
Click to expand...

Happened to me too. Same thing a few days ago. Hope it doesn't become a regular thing.
 
TopTV_Wizard said:
Good Day Pearson6,

My apologies for the inconvenience, we will get one of our technical consultants to call you back for assistance.

Regards
TopTV Wizzard
Click to expand...


Thanks Wizzard,
Got ur sms to say someone will call me no one called 2 days later on tell me if I wanted to cancel service how do I go about this and will I get refunded my full amount for this month since I did not watch anything and what do I do with da decoder and dish any offers guys? :( Dunno why it had to come to this all I wanted was to watch TV guys..........
 
aktor said:
Happened to me too. Same thing a few days ago. Hope it doesn't become a regular thing.
Click to expand...

Happened to me as well last night, just before Simpsons (so about 19:30).

Came back on as I got something else ready to watch
 
Same with me, also went off... .Could it have been the rain perhaps? I'm in CPT btw... It happened the previous night as well if im not mistaken.
 
It seems that the uplink from Germany is at fault. TopTV has said that at least for the next few years channels will be uplaoded from Europe. This being the case, TopTV has to monitor this constantly. The breaks in Transmission Sunday night and last night are not good at all. The signal breaks on all channels for a good few minutes. TopTV did say in the very beginning that it was their priority to stabilise the platform. The service is going for 6 weeks now so we hope that as we go into the second month they get their technical problems sorted out.
 
If they just enabled the USB we would have something to watch while the uplink is down. :/
 
You, guys need to remember also the rain in Luxemburg where the uplink is,not only downlink.

Toptv will never build themselves an own playout center with uplinkstation in SA.They simply don't need it and it will be costly.For a uplink to be from SA you need dedicated point to point c-band transmissions for each and every channel to South Africa.Think about that costs.
If,and if they have enough local channels to fill up a transponder,about 20 in mpeg4,they will simply use Globecast.
Globecast can also cover live events locally.

Only if they have a full transponder full of content it make financial sense to do a uplink locally because the fibre costs to Europe then will be too high.
 
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JustAsk said:
You, guys need to remember rain in Luxemburg where the uplink is,not only downlink.

Toptv will never build themselves a own playout center with uplinkstation in SA.They simply don't need it and it will be costly.For a uplink to be from SA you need dedicated point to point c-band transmissions for all channels to South Africa.
If,and if they have enough local channels to fill up a transponder,about 20 in mpeg4,they will simply use Globecast.
Globecast can also cover live events locally.

Only if they have a full transponder full of content it make financial sense to do a uplink locally because the fibre costs to Europe for that will be too high.
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I was advised that the uplink was in Kazakhstan.
 
JustAsk said:
Randburg...by Orbicom
Their channels are delivered mostly via c-band,like
BBC,CNN,Discovery on IS10
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So Orbicom is a NoChoice company. No chance then of TopTV using them??

Orbicom (Pty) Ltd, was registered in 1993, and grew to become a leading edge satellite communications company, which was acquired by MTN Group Holdings, formerly known as MCell Limited, in September 1999. On December the 6th, 2005, MultiChoice Africa (Pty) Ltd procured this tried and tested leading provider of wireless communications solutions and services in Africa who are ideally positioned to design, install and maintain wireless communication networks.

Orbicom provides the satellite services from which MultiChoice provides premier television entertainment on its DStv bouquets to more than 1.2 million subscribers in nearly 50 countries in Africa, as well as adjacent Indian Ocean Islands.
Click to expand...
 
rph72 said:
So Orbicom is a NoChoice company. No chance then of TopTV using them??
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Whether they are a nochoice company or not is irrelevant in this case.I think you missing the point here...the only channels for uplink here
is Sabc AND eTV.All other content is already accessible from Germany.

Toptv position themselves as content distrubitors,nothing more.All other services are outsourced.
 
This is important to note. TopTv have said that their core business is strictly Satellite TV. Strictly Content Distributors. It is a similar situation in the UK. You have the the huge BskyB content producers and distributors and Virgin Media who have positioned themselves now as just content distributors. They have sold all their "in house" channels like Bravo! to Sky. Virgin have also just won a court case against Sky on the grounds of "Unfair Adavantage" and now Sky have to sell their
in-house sports channels to Virgin Media at cost. The same thing will happen here. Top TV is not going to start producing sports like Super Sport. This means trucks, announcers, technicians, studios, etc. are too costly and not their core business. When their subscriber base hits 500 000 they will have enough muscle to approach the courts and tackle DSTV on the grounds of "unfair advantage" and then they will get a ruling where DSTV has to sell Super Sport to TopTV at Cost to be hosted on TopTV's platform. The uptake of TopTV is huge. They will have the numbers very shortly. Louise Kelly from TopTV has said they will not be picking fights with DSTV at this moment. They have also said that they are not competing with DSTV. DSTV producers and distributes, TOPTV only distributes. The fact that we have competition in the pay tv arena in SA for the first time and that both players can make a living only bids well for all South Africans. The future is bright.
 
rimmington said:
This is important to note. TopTv have said that their core business is strictly Satellite TV. Strictly Content Distributors. It is a similar situation in the UK. You have the the huge BskyB content producers and distributors and Virgin Media who have positioned themselves now as just content distributors. They have sold all their "in house" channels like Bravo! to Sky. Virgin have also just won a court case against Sky on the grounds of "Unfair Adavantage" and now Sky have to sell their
in-house sports channels to Virgin Media at cost. The same thing will happen here. Top TV is not going to start producing sports like Super Sport. This means trucks, announcers, technicians, studios, etc. are too costly and not their core business. When their subscriber base hits 500 000 they will have enough muscle to approach the courts and tackle DSTV on the grounds of "unfair advantage" and then they will get a ruling where DSTV has to sell Super Sport to TopTV at Cost to be hosted on TopTV's platform. The uptake of TopTV is huge. They will have the numbers very shortly. Louise Kelly from TopTV has said they will not be picking fights with DSTV at this moment. They have also said that they are not competing with DSTV. DSTV producers and distributes, TOPTV only distributes. The fact that we have competition in the pay tv arena in SA for the first time and that both players can make a living only bids well for all South Africans. The future is bright.
Click to expand...


Nice summary and thanks for the insight :)
 
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