Lycanthrope
Honorary Master
*****
Well, put it this way - for all I know he might be doing his best to rectify this... I don't want to tarnish his reputation... Although, he isn't exactly doing much to bolster my confidence
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Which is the most hair-raising South African mountain pass you've driven?
Trading Trouble
- Thread starter Lycanthrope
- Start date
Well, put it this way - for all I know he might be doing his best to rectify this... I don't want to tarnish his reputation... Although, he isn't exactly doing much to bolster my confidence
charlie_82
Expert Member
Hiya folks! I see I've been summoned buy the sn3rd-ster 
Lycanthrope, who is this seller fellow? You don't have to name names, but was this more of a private transaction or does he own a store of some sort? Do you have a receipt or something like that?
Lycanthrope, who is this seller fellow? You don't have to name names, but was this more of a private transaction or does he own a store of some sort? Do you have a receipt or something like that?
Last edited:
remybfg10k
Expert Member
Well, put it this way - for all I know he might be doing his best to rectify this... I don't want to tarnish his reputation... Although, he isn't exactly doing much to bolster my confidence
Your tags are quite striking
Lycanthrope
Honorary Master
Hiya folks! I see I've been summoned buy the sn3rd-ster
Lycanthrope, who is seller fellow? Was this more of a private transaction or does he own a store of some sort?
'ello
as far as I can tell he has a sole-proprietorship since he's not registered as a CC and since he's dealing with suppliers he needs a VAT number sooo.... Yeah, that's my wild guess. As far as I'm aware it was done as a legal business transaction - basically I sold my Seagate to him along with R500 which bought the Western Digital. At least that's my understanding of the transaction.
I'll PM you his name and business details.
@ remybfg10k
Why thank you
Hiya folks! I see I've been summoned buy the sn3rd-ster
Lycanthrope, who is this seller fellow? You don't have to name names, but was this more of a private transaction or does he own a store of some sort? Do you have a receipt or something like that?
*bows*
charlie_82
Expert Member
Lycanthrope
Honorary Master
ToxicBunny
Oi! Leave me out of this...
ok.. thats just starting to get dodgy
PostmanPot
Honorary Master
Hi guys
I am the seller who supplied the WD drive to Lycanthrope.
As stated, neither of us inspected the drive when handing it over and accepting - fault on both of our parts, although one would imagine the supplier would not supply a [physically] damaged drive, nor would WD supply them with one. I was upset to hear yesterday evening that the drive did not perform correctly during Windows 7 installation and subsequently died after the install. Of course, this immediately pointed towards a faulty drive, and as per usual procedure, I offered to collect the drive on Friday (today) or early next week and take it in for a swap out and return a tested working drive. If the supplier agreed to credit my account, I told Lycanthrope that I would consider a refund, but that I would prefer to stick to common procedure in getting the drive swapped.
The drive was returned to the supplier's technicians this afternoon, and after a few minutes of waiting, one of the technicians returned the drive to me and pointed out an easily noticeable ding in the side of the drive, indicating physical damage. The drive also made a horrible loud sound when plugged in, the common sound of a dropped hard drive, further indicating physical damage. I immediately phoned Lycanthrope to query this, and explained that the supplier would not swap out a physically damaged drive, and that it would have to be sent to WD for further inspection.
Of course the supplier is convinced that they wouldn't supply a physically damaged drive unless WD supplied them with a physically damaged drive, and of course Lycanthrope is adamant that he would not have dropped the drive.
For the time being, I have to sit on the fence on this one - I have to trust both my supplier (they have never done me wrong) and Lycanthrope (I am well aware that he is an avid PC enthusiast). I can assure Lycanthrope that both myself and my supplier are dealing with this with an open mind.
I will be phoning my supplier regularly to get updates and make sure the drive gets sent to WD as soon as possible, and updating Lycanthrope when ever I hear any news, as explained to him.
Some of my thoughts, in favour of Lycanthrope:
- It is possible that WD could have supplied a damaged HDD.
- It is possible that my supplier could have damaged the HDD.
- It is possible that the drive could not have been damaged enough to deem it dead on arrival, and that it still had some life in it.
Some of my thoughts, in favour of my supplier/WD:
- AFAIK drives are machine-packaged by WD.
- AFAIK supplier only unpacks hard drives, and does not repackage them.
- Perhaps the loud sound and clicks the drive makes would have been audible at first boot up.
- Perhaps it would have been impossible to install an OS on a drive with such physical damage.
I am certainly not pointing fingers, and as stated, will remain on the fence on this one until I hear back from my supplier/WD.
I am the seller who supplied the WD drive to Lycanthrope.
As stated, neither of us inspected the drive when handing it over and accepting - fault on both of our parts, although one would imagine the supplier would not supply a [physically] damaged drive, nor would WD supply them with one. I was upset to hear yesterday evening that the drive did not perform correctly during Windows 7 installation and subsequently died after the install. Of course, this immediately pointed towards a faulty drive, and as per usual procedure, I offered to collect the drive on Friday (today) or early next week and take it in for a swap out and return a tested working drive. If the supplier agreed to credit my account, I told Lycanthrope that I would consider a refund, but that I would prefer to stick to common procedure in getting the drive swapped.
The drive was returned to the supplier's technicians this afternoon, and after a few minutes of waiting, one of the technicians returned the drive to me and pointed out an easily noticeable ding in the side of the drive, indicating physical damage. The drive also made a horrible loud sound when plugged in, the common sound of a dropped hard drive, further indicating physical damage. I immediately phoned Lycanthrope to query this, and explained that the supplier would not swap out a physically damaged drive, and that it would have to be sent to WD for further inspection.
Of course the supplier is convinced that they wouldn't supply a physically damaged drive unless WD supplied them with a physically damaged drive, and of course Lycanthrope is adamant that he would not have dropped the drive.
For the time being, I have to sit on the fence on this one - I have to trust both my supplier (they have never done me wrong) and Lycanthrope (I am well aware that he is an avid PC enthusiast). I can assure Lycanthrope that both myself and my supplier are dealing with this with an open mind.
I will be phoning my supplier regularly to get updates and make sure the drive gets sent to WD as soon as possible, and updating Lycanthrope when ever I hear any news, as explained to him.
Some of my thoughts, in favour of Lycanthrope:
- It is possible that WD could have supplied a damaged HDD.
- It is possible that my supplier could have damaged the HDD.
- It is possible that the drive could not have been damaged enough to deem it dead on arrival, and that it still had some life in it.
Some of my thoughts, in favour of my supplier/WD:
- AFAIK drives are machine-packaged by WD.
- AFAIK supplier only unpacks hard drives, and does not repackage them.
- Perhaps the loud sound and clicks the drive makes would have been audible at first boot up.
- Perhaps it would have been impossible to install an OS on a drive with such physical damage.
I am certainly not pointing fingers, and as stated, will remain on the fence on this one until I hear back from my supplier/WD.
A few thoughts:
1) @ PostmanPot: How big a "ding" are we talking about here? Is it an isolated occurrence? i.e. are there other dings and scratches anywhere else on the drive?
2) @ PostmanPot: Did you inspect the drive prior to handing it over to your supplier?
3) @ PostmanPot: Were the technicians visible the whole time?
4) @ PostmanPot & Lycanthrope: What packaging was the drive received in? Bubble wrap? Static bags? Hard(ish) case (a-la Seagate)?
5) @ PostmanPot: What sound is the hard drive currently making?
6) @ Lycanthrope: Did you notice any physical damage or anything out of place or asymmetry on the drive when you handled it?
7) @ PostmanPot: Where is the drive being sent? To WD distributor, or to the USA ?
Of course, this is between PostmanPot and Lycanthrope, but it's a little bit unnerving having Lycanthrope, a friend, and PostmanPot, a long-time forumite, at odds because of such a situation.
As both PostmanPot and Lycanthrope mentioned, both of them are somewhat at fault for not having inspected the drive thoroughly between the exchanges.
PostmanPot, I agree with most of your arguments for and against the suppliers. However, I think that if the drive had the physical damage, the drive may have worked FOR A WHILE before something died. Which seems to be what happened.
Lycanthrope
Honorary Master
Heh... And of course that was me, but you and your supplier have an open mind about this, right?
*Approximately 12:00pm-13:00 - afternoon - MSN. I spoke to you not more than 10 minutes after the drive died.
Western Digital? Exactly which, "branch?" The US/UK? So... Again, I'm sitting without money, the Seagate drive or a replacement drive (which means I'll probably be forced to buy ANOTHER one next month!) but since no one can "take the blame" I'm the one who has to deal with this???
See, the thing is I was awake while handling the drive. So "adamant" has nothing to do with it. It's called FACT.**
See above * & **.
While I appreciate the updates. This does nothing to change the fact that I expressly used your services because I wanted a drive early - either yesterday (Thursday) or today (Friday). I am now waiting for a drive when I could've waited anyway had I bought another one at the end of the month. See my problem?
Then we're back to square one - WHO damaged the drive. Since you know it wasn't you. And I know it wasn't me. That leaves two other options - supplier or W/D. But since YOU'RE 100% certain that they would've noticed, and to be honest, I'd have to be on their side since Take2/Sybaritic/whatever use them as well. I have to wonder if it wasn't you? Gotta love speculation, huh?
No, you're not pointing fingers directly, that much is obvious. But I can't help feeling you blame me. Don't worry though, I suspect it was you, you (and your supplier, since your supplier will believe you) suspect me - so we're equal.
Lycanthrope
Honorary Master
Received the WD drive in a perfectly-sealed anti-static bag. This was encased in bubblewrap which was held closed by an elastic band.
No - as I said I really just opened it up, put it in my chassis' drive casing, screwed it in and that was that. Then took it out, placed it in its bag again and wrapped the bubblewrap around it again and put it on the centre of the table (so there was no chance of it falling) where it remained until this morning.
So obviously I completely overlooked everything or it was damaged after I handed it over this afternoon. But since the drive failed in my chassis and started making that loud spinning sound and I KNOW it wasn't dropped while it was in my care, that obviously means it happened before it was handed to me and I DID miss any obvious "chips," "dings" or "points of impact."
If it helps, there was a little piece of black something or other in the anti-static packaging??? Piece of the drive, perhaps? Dust? Wtf.
Last edited:
PostmanPot
Honorary Master
Please see my replies in red.
I will be taking a picture of the damage on Monday morning, provided the supplier has not already sent it off to WD.
A few thoughts:
1) @ PostmanPot: How big a "ding" are we talking about here? Is it an isolated occurrence? i.e. are there other dings and scratches anywhere else on the drive?
[-]In my opinion,[/-] it is a nasty ding. A ding from being dropped on a hard surface. There are no other signs of physical damage elsewhere on the drive.
2) @ PostmanPot: Did you inspect the drive prior to handing it over to your supplier?
No, I did not. It remained in the exact state in which it was handed to me by Lycanthrope.
3) @ PostmanPot: Were the technicians visible the whole time?
No, but they/he was only not visible for an extremely brief time, mostly while coming around through their security door to come to me face-to-face. As per prior telephonic conversation with suppliers' head technician, he was enthusiastic about me bringing the drive as soon as possible and getting it swapped out at the same speed.
4) @ PostmanPot & Lycanthrope: What packaging was the drive received in? Bubble wrap? Static bags? Hard(ish) case (a-la Seagate)?
Sealed anti-static bag in bubble-wrap, secured by an elastic, the way it was handed to me by my supplier as per usual.
5) @ PostmanPot: What sound is the hard drive currently making?
Slight "grinding" sound and nasty ticking sounds. Very audible
7) @ PostmanPot: Where is the drive being sent? To WD distributor, or to the USA ?
I will clarify this come Monday morning.
...
However, I think that if the drive had the physical damage, the drive may have worked FOR A WHILE before something died. Which seems to be what happened.
Agreed, as stated. However, one would think that a drive with such a ding would have made a noticeable sound on booting up.
I will be taking a picture of the damage on Monday morning, provided the supplier has not already sent it off to WD.
Last edited:
ToxicBunny
Oi! Leave me out of this...
My thing, and this is pointing a finger at culprits OTHER than the ones previously mentioned.
I have seen how courier companies handle stock, they couldn't care less. If the drive was in the corner of a package containing other drives and was chucked into a courier van it could have sustained damage at that point. This does bring up the point that the supplier should physically inspect all the drives before dispatching them to their clients.
I have seen how courier companies handle stock, they couldn't care less. If the drive was in the corner of a package containing other drives and was chucked into a courier van it could have sustained damage at that point. This does bring up the point that the supplier should physically inspect all the drives before dispatching them to their clients.
Lycanthrope
Honorary Master
I agree. But one way or the other - and this is me being as selfish as I believe I have the right to be - I don't understand why I'm the one who has to "suffer." It makes no sense to me whatsoever. I cannot comprehend - in any way - why I'm the one who loses out here.
So the drive was damaged - fantastic. Let's play whodunnit. What? No one knows? Oh, ok, let's make it the buyer's fault. Is that right?
Forgive me if I don't believe that's right. I do not understand why I have to be with nothing while PostmanPot gets his Seagate, R500 and all I get out of the bargain is the blame for a fscked up drive and NOTHING to compensate me.
This is unfair. Oh, but life's not fair. Hardy-har-har.
ToxicBunny - PostmanPot delivered and picked up the drive, not a courier. Just to be clear.
ToxicBunny
Oi! Leave me out of this...
Lycan : i'm not talking about the process between you and the supplier which PostmanPot did... I'm talking about from the shipping point to getting into the suppliers stores facility.
But I fully agree with you on being as selfish as you have a right to be.
But I fully agree with you on being as selfish as you have a right to be.