Trading Trouble

[sn3rd]

Lycan : i'm not talking about the process between you and the supplier which PostmanPot did... I'm talking about from the shipping point to getting into the suppliers stores facility.

But I fully agree with you on being as selfish as you have a right to be.

AFAIK, this is not so much handled by a courier company as by a logistics company. They handle much larger volumes.

However, your point stands, as any dude getting paid a few bucks an hour isn't going to worry too much about the safety of the goods he's delivering.

 

[PostmanPot]

Please see my replies in red. Please note that I am not going to partake in a mud-slinging contest and point any fingers or place any blame.

Heh... And of course that was me, but you and your supplier have an open mind about this, right? *

I would imagine the supplier would not supply a [physically] damaged drive. The supplier did not point any fingers, which is why they are sending it back to WD for further inspection.

Approximately 12:00pm-13:00 - afternoon - MSN. I spoke to you not more than 10 minutes after the drive died.

Apologies - it was at 12:05.

Western Digital? Exactly which, "branch?" The US/UK? So... Again, I'm sitting without money, the Seagate drive or a replacement drive (which means I'll probably be forced to buy ANOTHER one next month!) but since no one can "take the blame" I'm the one who has to deal with this???

I will find out where "WD" is come first thing Monday morning, and as much other information as possible. The supplier/WD will decide on who is to blame (they will have their ways I'm sure).

See, the thing is I was awake while handling the drive. So "adamant" has nothing to do with it. It's called FACT.**

I have no doubt that you were awake etc. when handling the drive.

While I appreciate the updates. This does nothing to change the fact that I expressly used your services because I wanted a drive early - either yesterday (Thursday) or today (Friday). I am now waiting for a drive when I could've waited anyway had I bought another one at the end of the month. See my problem?

The drive was delivered over 30km away, the next day (approximately 20 hours after order, mainly because of the offer you gave me on the Seagate, which I needed the day the WD was delivered). If the supplier/WD is indeed to blame, it is an extremelyrare and unfortunate event to occur, and I truly am sorry you are having to deal with it. I sincerely hope the supplier/WD will get to the bottom of it.

Then we're back to square one - WHO damaged the drive. Since you know it wasn't you. And I know it wasn't me. That leaves two other options - supplier or W/D. But since YOU'RE 100% certain that they would've noticed, and to be honest, I'd have to be on their side since Take2/Sybaritic/whatever use them as well. I have to wonder if it wasn't you? Gotta love speculation, huh?

According to the head technician, the supplier would not have noticed as they are unpacked and left in the state that they were unpacked in, and then sold on. I did not say that I am 100% certain that the supplier/WD did not damage or notice any damage.

No, you're not pointing fingers directly, that much is obvious. But I can't help feeling you blame me. Don't worry though, I suspect it was you, you (and your supplier, since your supplier will believe you) suspect me - so we're equal.

If you choose to believe that, then so be it. As stated several times before, I will remain on the fence with this one. The supplier has also indicated that they will approach the situation with an open mind in agreeing to send it to WD.

 

[PostmanPot]

@ PostmanPot:

Is it "just" a dent, some scratches, a combination? Is it on a corner, an edge, the broad surface of the drive?

It's just that "a nasty ding" isn't very descriptive

My apologies. It is a nasty ding on one of the edges. Quite a bit of metal has given way.

 

[PostmanPot]

My thing, and this is pointing a finger at culprits OTHER than the ones previously mentioned.

I have seen how courier companies handle stock, they couldn't care less. If the drive was in the corner of a package containing other drives and was chucked into a courier van it could have sustained damage at that point. This does bring up the point that the supplier should physically inspect all the drives before dispatching them to their clients.

Agreed fully.

 

[Lycanthrope]

Please see my replies in red. Please note that I am not going to partake in a mud-slinging contest and point any fingers or place any blame.

Maybe you could've done more, maybe you should've, maybe you couldn't.

My problem is my current circumstance due to the fact that you were unable to either correctly negotiate the problem or satisfy my obvious tension and nervousness regarding this situation.

In all honesty, I don't know who to blame. The only intermediary between the supplier and I, was you.

My apologies. It is a nasty ding on one of the edges. Quite a bit of metal has given way.

This makes me wonder whether it COULD'VE been me. I may have scratched it while sliding it into my chassis' drive rack. But first understand that firstly, my chassis' drive rack slides out VERY easily, and sliding a drive into it is VERY easy as well. Then it's just a matter of screwing it in. I'll also point out that I was particularly anal when sliding it in, so I don't THINK I would've damaged it, and even then it would be faint scratches, not "quite a bit of metal."

Also, I'll remind you of the fact that you have the Seagate which was in the exact same drive rack, inserted in the exact same way in the exact same slot in the rack. Does the Seagate have similar markings?

If so, then why does the Seagate work, and not the Western Digital? Why would I possibly have taken LESS care of the brand new Western Digital than the Seagate?

 

[PostmanPot]

Please see my replies in red.

Maybe you could've done more, maybe you should've, maybe you couldn't.

My coming out to you today, 30km away, the day after, is showing you that I do care about the problem. I came out today to fetch the HDD at quite a loss in terms of business expense. I did this to show you that I am dedicated and as said above, caring. I could easily have brushed it off until next week if I was thinking with a "business mind", but I actually thought with my heart, I hope you understand that.

My problem is my current circumstance due to the fact that you were unable to either correctly negotiate the problem or satisfy my obvious tension and nervousness regarding this situation.

I negotiated the original problem (a faulty drive) with 101% effort and interest. However, unexpectedly, the suppliers finding a ding in the side/edge of the HDD opens an entirely different can of worms.

In all honesty, I don't know who to blame. The only intermediary between the supplier and I, was you.

Nor do I, which is why I am approaching this with an open mind.

This makes me wonder whether it COULD'VE been me. I may have scratched it while sliding it into my chassis' drive rack. But first understand that firstly, my chassis' drive rack slides out VERY easily, and sliding a drive into it is VERY easy as well. Then it's just a matter of screwing it in. I'll also point out that I was particularly anal when sliding it in, so I don't THINK I would've damaged it, and even then it would be faint scratches, not "quite a bit of metal."

It's not a scratch on the side, it is a relatively deep ding on the edge. This would not have occurred from sliding the drive in to your chassis' drive rack. There are no scratches on the sides of the drive, which would be evident from sliding the drive into place.

Also, I'll remind you of the fact that you have the Seagate which was in the exact same drive rack, inserted in the exact same way in the exact same slot in the rack. Does the Seagate have similar markings?

No, there are no markings on the side of the Seagate. It was even unformatted, not that that is a relevant point.

 

[killadoob]

Dude this oke has scammed you.

What amazes me is you swopped your 500gb for the 320gb wd and gave the oke 500 bucks. freakin insane if you ask me.

 

[sn3rd]

Maybe you could've done more, maybe you should've, maybe you couldn't.

My problem is my current circumstance due to the fact that you were unable to either correctly negotiate the problem or satisfy my obvious tension and nervousness regarding this situation.

In all honesty, I don't know who to blame. The only intermediary between the supplier and I, was you.



This makes me wonder whether it COULD'VE been me. I may have scratched it while sliding it into my chassis' drive rack. But first understand that firstly, my chassis' drive rack slides out VERY easily, and sliding a drive into it is VERY easy as well. Then it's just a matter of screwing it in. I'll also point out that I was particularly anal when sliding it in, so I don't THINK I would've damaged it, and even then it would be faint scratches, not "quite a bit of metal."

Also, I'll remind you of the fact that you have the Seagate which was in the exact same drive rack, inserted in the exact same way in the exact same slot in the rack. Does the Seagate have similar markings?

If so, then why does the Seagate work, and not the Western Digital? Why would I possibly have taken LESS care of the brand new Western Digital than the Seagate?

Surely a "ding" could not result from inserting/removing the drive from the bay. As you say, possibly only little scratches.

 

[PostmanPot]

Dude this oke has scammed you.

What amazes me is you swopped your 500gb for the 320gb wd and gave the oke 500 bucks. freakin insane if you ask me.

Please read the entire thread before branding me a scammer.

There are many well-known forumites here who would testify against me being a supposed scammer.

And it was a 320GB Seagate, not a 500GB.

 

[stefan9]

Dude this oke has scammed you.

What amazes me is you swopped your 500gb for the 320gb wd and gave the oke 500 bucks. freakin insane if you ask me.

If he was a scammer he would run and hide and not keep posting in this thread imho.

 

[feo]

Dude this oke has scammed you.

What amazes me is you swopped your 500gb for the 320gb wd and gave the oke 500 bucks. freakin insane if you ask me.

If by "oke" you mean PostmanPot then I'm afraid you're very wrong. I just skimmed through the thread here, too much detail to read on a Friday night, but let me just give my experience with PostmanPot.

I too bought a HDD from him and it was shipped from CT to PTA. It arrived when he said it would, but I also had a few hiccups with the drive. At first it would make a "thud" sound but that I sorted out. To cut a long story short, PP actually goes out of his way to make you happy so I'm a bit surprised at this thread really.

Granted, I've only bought from him on one occasion and any misunderstanding between him and the customer shouldn't be seen as him trying to shift blame and whatnot, he really does not seem like a corrupt PC salesman (unlike 80% of the other scum out there).

My 2c..

 

[The_Techie]

If by "oke" you mean PostmanPot then I'm afraid you're very wrong. I just skimmed through the thread here, too much detail to read on a Friday night, but let me just give my experience with PostmanPot.

I too bought a HDD from him and it was shipped from CT to PTA. It arrived when he said it would, but I also had a few hiccups with the drive. At first it would make a "thud" sound but that I sorted out. To cut a long story short, PP actually goes out of his way to make you happy so I'm a bit surprised at this thread really.

Granted, I've only bought from him on one occasion and any misunderstanding between him and the customer shouldn't be seen as him trying to shift blame and whatnot, he really does not seem like a corrupt PC salesman (unlike 80% of the other scum out there).

My 2c..

Agreed, from what I've heard PostmanPot really does go the extra mile compared to other PC vendors. Very surprising thread indeed.

 

[Vox Populi Vox Dei]

Dude this oke has scammed you.

What amazes me is you swopped your 500gb for the 320gb wd and gave the oke 500 bucks. freakin insane if you ask me.

Killadoob, PP is not a scammer - I can testify to that since I basically bought a whole PC from him. Read the whole thread before you make uninformed comments like the one above.

 

[killadoob]

Yea ok i did not read this 100%, What supplier is this postman? Look i was a bit harsh earlier but it did sound dodgy to me. Postman you did not check this drive so as far as i can see your pretty much screwed because it could very easily have been a damaged drive from your supplier.

I am thinking a poll would be a good idea to settle this case.

Who thinks postman should replace the hdd because he does not know if it was damaged before selling it? Thing is by not checking it before selling it i would say your liable for this but this is only my opinion. Lets put it this way if i was in your position i would feel i should replace the drive.

 

[sn3rd]

Unfortunately, a poll is not really feasible Not like it's enforceable

I think both parties are in a REALLY crap place.

 

[Lycanthrope]

Agreed, from what I've heard PostmanPot really does go the extra mile compared to other PC vendors. Very surprising thread indeed.

*nod* I went on what I heard as well.

If he was a scammer he would run and hide and not keep posting in this thread imho.

Agreed - I wouldn't call him a scammer. I just don't appreciate the way this was (and is being) handled. Could it have been handled differently? I don't know. I just know that I'm screwed right now

Surely a "ding" could not result from inserting/removing the drive from the bay. As you say, possibly only little scratches.

Then we're back to square one - wondering how/what/when it occurred and who's to blame.

Dude this oke has scammed you.

What amazes me is you swopped your 500gb for the 320gb wd and gave the oke 500 bucks. freakin insane if you ask me.

As has been established, and I'll reiterate - 320GB Seagate 16MB cache 7200.11 drive, not a 500GB But yeah...

Won't say he's a scammer, but eh... one way or the other I'm the one who's screwed at the end of the day.

To be honest, I'm getting to the point of just telling PostmanPot to forget it, keep the drive, the money, the warranty and have himself a nice new Western Digital whenever the hell they sort that out. Because, honestly - this is not worth my time. And if the NEXT drive has similar problems and I have to go through this wonderful charade again, I would honestly much rather chuck it in the trash. So what's the point? At least that way this will be settled and both of us can get on with our lives.

 

[killadoob]

Did you notice a huge piece of it missing though lol

 

[Lycanthrope]

Did you notice a huge piece of it missing though lol

Yeah, sure. Was the first thing that caught my eye. I decided that some wood glue, a bit of celotape and some spit would fix it


In otherwords, no. All the information is throughout this thread.

 

[PostmanPot]

Apology-thing accepted. Please see my reply in red.

Yea ok i did not read this 100%, What supplier is this postman? Look i was a bit harsh earlier but it did sound dodgy to me. Postman you did not check this drive so as far as i can see your pretty much screwed because it could very easily have been a damaged drive from your supplier.

The supplier is extremely well known, discussed often on these forums, and has handled all RMAs in the past in an impeccable manner.

I prefer to deliver sealed packages, in future I will get the customer's permission to open the packaging to check for any faults and/or insist the customer inspects the package when they accept it from me.

I still don't think you have read the entire thread.

 

[feo]

I'm sure WD have a tool to check whether drives are working properly, did you use that tool to try to scan/fix any sectors of the drive that may have been borked before going the RMA route?