Usage inaccurate

Approaching four days (and 101 posts) since I reported this issue and still no feedback on when my missing cap will be restored, if at all :mad:

EDIT: Seems that, as far as iBurst is concerned, I used the cap and that's an end of it... :rolleyes: Sent another email asking the question about cap refunds for the third time, somehow I haven't received a straight answer from them yet.
 
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All right, now we're getting somewhere. I've just been told that, if found that x amount of cap has indeed gone missing, I will be refunded x amount of cap. Seeing as I've already provided irrefutable evidence of 2,229.75MB being missing, I expect to be refunded 2,229.75MB in full.

Now we wait, again :erm:
 
Downloaded 92237.86 MB
Uploaded 4508.55 MB
Total 96746.41 MB
Remaining 840.08 MB

Isn't it nice to know I'm at work while my PS3 is sitting at home downloading since i was on 64k when I left this morning >.< There goes my cap :p
 
1 hour later

Downloaded 94093.3 MB
Uploaded: 4559.36
Remaining: 0

2 gigs in 1 hour?

125KB/s * 60seconds*60 minutes = 450 000KB = 450MB...and so now I'm assuming I'm back to capped when I get home? :mad:
 
I'm having similar issues to S1ght, but to a lesser extent, but I have been softcapped.

Currently sitting at about 9.5gig DL and 466mb UL...

Have just gotten off the phone with support. Spoke to a Kagiso who says they are aware of the problem, which is caused by the package migration, and will be rectified as soon as possible, but he doesn't know when that will be.

Bloody typical.
 
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Does anyone know what the delay is between data being used and actually being reflected in the usage stats? What is the lag?
 
5 days later and I have official confirmation that I will be refunded my missing 2.3GB today, but that their usage issues have not yet been resolved.
 
I was just browsing now and was all the sudden redirected to an Iburst page stating that I had been capped and would be limited to 64k. I then searched, found read through this entire thread.
I checked my stats and have not even used half of my 5 gigs.. plus I noticed that my 3 gigs from last month was not carried over.. I would have noticed this earlier if Iburst didn't stop sending usage reports.
Well I am not surprised.. Iburst is composed of mostly incompetent people and there entire accounting system is joke. They also have no idea what customer service is. I will be surprised if I do not have to spend several hours/days on the phone to get my situation corrected now.
Well I am counting down to when my contract expires.. just another 12 months to go. In the mean time I make sure I tell everybody I know to stay clear of Iburst.
 
It is astonishing that people have to complain before iBurst fixes this. Obviously the problem is very prevalent and entirely iBurst's fault but iBurst has made no contingency planning in the form of prevention and easy remedies - such as 1 email to reset the usage back to what it was with some generous bit extra to compensate for the headache.

Come on iBurst, this is pretty sad.
 
How difficult can this be?

iBurst claims to have the actual correct usage stats available.
Run a SQL query and display it on the web front end.
 
So I switched off my Iburst modem last night to see if any usage gets clocked up over night. When I switched it on in the morning, I could not connect. So I phone the Iburst helpdesk and the support guy tells me that they had accounting problems on the 6th and the 7th of the month. He checked my records and I used over 3 gigs on those two days according to their system. Even though my average is 150 Megs a day. He tells me that he will make a note for the engineers to have a look and rectify it.

So I asked him what must I do in the mean time.. So he tells me I must buy top up bandwidth. At this point I start stripping my moer. After being put on hold for another 5 minutes, he tells me they will give me 500Meg for now.
When I look at my stats now, it is even more screwed up. One section says I have used 4.5 gigs and the other just shows 0's.

What a joke... The only department that seems to work at Iburst is the marketing department.
 
I just noticed that my speeds are VERY slow. So I did a speed test and its just above a 14.4k modems speed. It seems that Iburst did not add that bandwidth after all. I phoned the help desk and they said there is nothing they can do... the technicians will have to look at it on Monday.
I have paid a premium for this bandwidth and because Iburst have a broken bandwidth accounting system, I have to sit here with a throttled Internet connect for the rest of the weekend.
 
iBurst seems to be really broken. Why is that? Why can't iBurst sort its issues out. The silence from management is deafending. Come on guys.
 
This is a real screw-up by iburst. I thought that the 2GB package was a reasonable deal but if they can't measure your usage then....

All I can see from this thread and iburst is that one person who actually monitors data usage got refunded 2.5GB. But what about the other thousands of subscribers who don't monitor usage? This is thievery.
 
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SaiyanZ said:
All I can see from this thread and iburst is that one person who actually monitors data usage got refunded 2.5GB. But what about the other thousands of subscribers who don't monitor usage? This is thievery.
Click to expand...

That's what worries me :erm:
 
haha its now the end of the line for me... haha in 13 days my contract ends.... shall then be free

without decent support.. decent caps... decent speeds... or even a bit of stability

i think its time for me to go the ADSL route
 
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