Usage inaccurate

The usage reports have incorrect statistics due to the migartion process and these are being corrected. I will let you know once everything has been resolved.

Please do not hesitate to contact me, [email protected]
 
iBurst said:
The usage reports have incorrect statistics due to the migartion process and these are being corrected. I will let you know once everything has been resolved.

Please do not hesitate to contact me, [email protected]
Click to expand...
Gcebile, that's all fine and well, but in the meantime your subscribers (myself included) sit throttled to the hilt. I have apparently used over 7GB, but I can prove via my router stats that I haven't used 4GB this month. That would leave me with more than a GB to spare. I'm going to be on leave soon, and that speed difference would certainly help make my Christmas that much jollier.

Do you have any idea how long it will take to correct? Ball park?
 
Raithlin said:
Gcebile, that's all fine and well, but in the meantime your subscribers (myself included) sit throttled to the hilt. I have apparently used over 7GB, but I can prove via my router stats that I haven't used 4GB this month. That would leave me with more than a GB to spare. I'm going to be on leave soon, and that speed difference would certainly help make my Christmas that much jollier.

Do you have any idea how long it will take to correct? Ball park?
Click to expand...

Please send me your iBurst account number or username and your contact details.
 
iBurst said:
The usage reports have incorrect statistics due to the migartion process and these are being corrected. I will let you know once everything has been resolved.
Click to expand...
Is this being fixed for everyone, or is it on a case-by-case basis?

In other words, must each person experiencing the problem send you their details?
 
How do you guys monitor your usage? I've endlessly tried to get a daily usage report but have never received one. And from what I've read here, even those are suspect. Is there any programme I can download to do this? I mainly use my modem to play xbox online
 
And in the mean time we all sit with throttled connections. My bandwidh monitor shows downlaod usage 23 GB and my download speed is less than 64 kbps.

Gcebile, what is iBurst going to do to fix this situation in the interim while you are fixing the useage? iBurst's service in unacceptable for months now.
 
S1ght said:
Any indication of when it is going to be fixed? I'm still sitting here with a usage of over 103GB :/
Click to expand...

Hopefully everthing will resolved by tomorrow. Please send me your account details-username or account number.
 
I sent it to you yesterday morning. Would you like me to resend it to you in a PM? And when can I expect a resolution to my personal throttled access to the Internet? Tomorrow is not good enough.

iBurst said:
Hopefully everthing will resolved by tomorrow. Please send me your account details-username or account number.
Click to expand...
 
How can iBurst justify in throttling accounts based on inaccurate reports.

They have admitted that the usage reports are inacurate.

Surely what iBurst should be doing is to remove the throttle until they can guarantee that the usage reports are accurate.

I have been waiting since the 7th to get feedback on my inaccurate usage reports and now I am being throttled based on inaccurate reports.

I also refuse to buy additional data as that would not be measured accurately by iBurst.
 
Madhawk said:
I just login at the iBurst website.
Click to expand...

I do the same but I have no faith in it at the moment. Would like to know if there is another way that will let me keep track so that I know if I have similar issues to some of the others here wrt incorrect usage
 
concerned said:
I sent it to you yesterday morning. Would you like me to resend it to you in a PM? And when can I expect a resolution to my personal throttled access to the Internet? Tomorrow is not good enough.
Click to expand...

Why would they need your details if they're fixing it for everyone? ;)
 
wow, cant believe ibust hasnt moved on from this. the reason i cancelled my account was that they sent me some dubious bandwidth usage that even they couldnt explain, but since they consider me dumb enough to understand my bandwidth usage but smart enough to pay them every month, i simply cancelled. the product was good, the support atrocious.
 
Ok guys this is getting depressing and tiring with these posts. Stop hounding them on a daily basis, obviously they still trying to get it sorted. If you need to find out your daily usage just email Gcebile or just simple phone iBurst like what I am doing now when website doesnt reflect it accurately. Gcebile has been very helpful to me and I am sure Shaun would agree with me on this :)
 
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