Vodacom fibre

marhsava

marhsava

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SharkBait said:
Sorry dude, if you cannot stream with that speed, you won't be able to even after the upgrade to 100mbps.

I am lodging a complaint tomorrow with ICASA. It's been 14days since my first call that I logged.
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Nice I like the ICASA, maybe give me details so I can do the same, maybe the more complaints they will do something about it? ... Currently streaming Netflix at 480p but really thinking about downloading my series at 1080p so don't have to deal with this crap but Netflix was convenient
 
marhsava

marhsava

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Checked with my friend in the same complex as me and he said his getting full speeds , he is a new client so it could be Vodacom slows the speed down after you a client for a while, just my thought lol
 
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marhsava said:
Nice I like the ICASA, maybe give me details so I can do the same, maybe the more complaints they will do something about it? ... Currently streaming Netflix at 480p but really thinking about downloading my series at 1080p so don't have to deal with this crap but Netflix was convenient
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https://www.icasa.org.za/pages/consumer-complaints-procedure

This time of the night, I mostly watch twitch streams. Can't download that. :p
marhsava said:
Checked with my friend in the same complex as me and he said his getting full speeds , he is a new client so it could be Vodacom slows the speed down after you a client for a while, just my thought lol
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Yeah, it doesn't make sense. My fibre was installed 14/02/2018 and only started experiencing this 2 weeks ago.
 
A

aquadat0r

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SharkBait said:
Sorry dude, if you cannot stream with that speed, you won't be able to even after the upgrade to 100mbps.

I am lodging a complaint tomorrow with ICASA. It's been 14days since my first call that I logged.
Click to expand...

Same speed and latency issue here, no customer service/support, no acknowledgement of the issue, cannot stream anything.

If I check twitter, multiple complaints from Pretoria to Johannesburg South, definitively not localized.

It seems to recover every evening around 10pm until midday.
 
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aquadat0r said:
Same speed and latency issue here, no customer service/support, no acknowledgement of the issue, cannot stream anything.

If I check twitter, multiple complaints from Pretoria to Johannesburg South, definitively not localized.

It seems to recover every evening around 10pm until midday.
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Close to 10pm. Still struggling to stream though.
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aquadat0r

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SharkBait said:
Close to 10pm. Still struggling to stream though.
7277157450.png
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It starts to recover, around 10.30pm it is normally back to normal. Latency is also improving as the night goes on. I'm speculating, but it seems Vodacom might have backhaul issues at multiple POPs due to load, as demands decreases service levels pick up. This is unacceptable, they need to solve this. I am also dependent on streaming for entertainment.

I see we are both from Alberton incidentally, however I have seen tweets from as far as Pretoria regarding this.

Do you have a reference number for the issue?
 
marhsava

marhsava

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aquadat0r said:
It starts to recover, around 10.30pm it is normally back to normal. Latency is also improving as the night goes on. I'm speculating, but it seems Vodacom might have backhaul issues at multiple POPs due to load, as demands decreases service levels pick up. This is unacceptable, they need to solve this. I am also dependent on streaming for entertainment.

I see we are both from Alberton incidentally, however I have seen tweets from as far as Pretoria regarding this.

Do you have a reference number for the issue?
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I am back to normal now and I am from the Edenvale area..
 
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aquadat0r

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Thanks, they have an automated email that return a reference number instantly.
 
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kbgvirus

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Twitch still does not work for me after getting my ticket closed about a week ago, someone is going to get yelled at tomorrow
 
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aquadat0r said:
It starts to recover, around 10.30pm it is normally back to normal. Latency is also improving as the night goes on. I'm speculating, but it seems Vodacom might have backhaul issues at multiple POPs due to load, as demands decreases service levels pick up. This is unacceptable, they need to solve this. I am also dependent on streaming for entertainment.

I see we are both from Alberton incidentally, however I have seen tweets from as far as Pretoria regarding this.

Do you have a reference number for the issue?
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Yes, I have 4. As mentioned before, I have complained almost everywhere, except at ICASA. Always get the generic response: "This has been forwarded to our fibre team"

Will PM you now.

kbgvirus said:
Twitch still does not work for me after getting my ticket closed about a week ago, someone is going to get yelled at tomorrow
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Technically the twitch issue has been resolved about a week ago. During 19:30 and 22:30, I am unable to stream though, because of the poor speeds and packet drops on my line. I use the Twitch 5 extension though and have noticed that if I use the normal site and put the quality on auto, I am able to stream, but at 160p. :erm:

Edit: Should we maybe start a Vodacom FTTH whatsapp group?
 
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kbgvirus

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SharkBait said:
Yes, I have 4. As mentioned before, I have complained almost everywhere, except at ICASA. Always get the generic response: "This has been forwarded to our fibre team"

Will PM you now.



Technically the twitch issue has been resolved about a week ago. During 19:30 and 22:30, I am unable to stream though, because of the poor speeds and packet drops on my line. I use the Twitch 5 extension though and have noticed that if I use the normal site and put the quality on auto, I am able to stream, but at 160p. :erm:

Edit: Should we maybe start a Vodacom FTTH whatsapp group?
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At 1am last night, twitch wouldnt load at all with twitch5 and without, i have logged another ticket with them. All other streaming sites work hundreds. Watched Supersport last night 1080p no problem. The whatsapp group sounds like a good idea, i will pm you my number
 
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kbgvirus said:
At 1am last night, twitch wouldnt load at all with twitch5 and without, i have logged another ticket with them. All other streaming sites work hundreds. Watched Supersport last night 1080p no problem. The whatsapp group sounds like a good idea, i will pm you my number
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Group created. Let me know if you guys want to join and I will send you the group link and QR code.
 
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