Vodacom fibre

[EasyUp Web Hosting]

anyone knows when you book your fibre appointment online, do the guys really show up cause all I got is an SMS/email saying my fibre installation is tomorrow.

Phoned the call centre, they sent an email to the scheduling department to confirm cause they don't have a phone number that you can call, what an epic fail.

They showed up 30mins before they said they would, with my install.

 

[marhsava]

They showed up 30mins before they said they would, with my install.

how did you go about booking your install? , did you do it online or did they contact you cause I did my booking online so a bit sceptical.

 

[EasyUp Web Hosting]

how did you go about booking your install? , did you do it online or did they contact you cause I did my booking online so a bit sceptical.

They sent me an email with a link to confirm install date. I chose a date and then they phoned me to ask if they can postpone with one day and I said it was fine. That was it.

 

[marhsava]

They sent me an email with a link to confirm install date. I chose a date and then they phoned me to ask if they can postpone with one day and I said it was fine. That was it.

Okay cool , they also sent me a link and also booked there .. was confused cause when I phoned the support they said someone will call me and I should ignore that email ..

 

[Sir Bob]

And the battle begins I got a vumatel login and it shows 20/2 and installation costs. The rep tried to sell me 20/20 and no installation costs.

Update: I called the vodacom rep and she agreed that the line should be 20/20 and not 20/2 hopefully this doesn't delay the installation.

So end result after almost a month of fighting vodacom have sent me the signed contract that the sales rep filled in and i did sign. she told me the agreement was 20/20 month to month and i confirmed that if i cancel there would not be costs. Turns out the contract she gave is she filled in as 20/2 and looks like if i cancel they gonna hit me with fees. I am going to try fight it as the per did sms confirmation saying the deal was 20/20. sadly i think the end result is another lesson of life and be more aware of what the sales rep do. I am not sure i can put the rep details up here but pm if you are worried. its a vodacom rep on the vumatel network.

 

[EasyUp Web Hosting]

If it's month-2-month, why not just upgrade to 20/20. Upgrading is normally free and only your monthly cost goes up...

 

[marhsava]

If it's month-2-month, why not just upgrade to 20/20. Upgrading is normally free and only your monthly cost goes up...

Yeah, and they didn't pitch up .. I wonder if they already have access to a complex or you have to let them in ..

 

[Sir Bob]

I could upgrade but its the principle if the sales staff is lying to customers this is not honest business. I do not trust them anymore and will fight to cancel the contract with out being penalized.

 

[marhsava]

I could upgrade but its the principle if the sales staff is lying to customers this is not honest business. I do not trust them anymore and will fight to cancel the contract with out being penalized.

Why is it so hard to get proper service from these big companies, sometimes it's better to deal with the smaller guys when it comes to customer service

 

[EasyUp Web Hosting]

I could upgrade but its the principle if the sales staff is lying to customers this is not honest business. I do not trust them anymore and will fight to cancel the contract with out being penalized.

TBH, I did not see any fine print of cancelling and giving a months notice, on month-2-month, has penalties...

Why is it so hard to get proper service from these big companies, sometimes it's better to deal with the smaller guys when it comes to customer service

Please show me any company that gives proper service these days? Service delivery in SA is a joke, imo.

 

[Sir Bob]

TBH, I did not see any fine print of cancelling and giving a months notice, on month-2-month, has penalties...

There is a bit that the installation and router cost will be charged prorata if the contracts is cancelled within 24 months.

 

[marhsava]

How can the scheduling department not have a contact number, the fibre call center needs to send them an email for them to contact me wtf

 

[Solitude]

So after a couple of days I'm very happy with the connection until this evening. I'm getting a lot of timeouts. Showmax keeps loading. I tried restarting everything but nothing helps.

And doing a ping test show a lot of timeouts.

I take it the only way of contacting Vodacom is to phone them?

 

[marhsava]

So after a couple of days I'm very happy with the connection until this evening. I'm getting a lot of timeouts. Showmax keeps loading. I tried restarting everything but nothing helps.

And doing a ping test show a lot of timeouts.

I take it the only way of contacting Vodacom is to phone them?

From what I am experiencing that seems the only way , it's painful ..

 

[EasyUp Web Hosting]

There is a bit that the installation and router cost will be charged prorata if the contracts is cancelled within 24 months.

Just read the T&Cs. They want to recover the costs of the CPE.

Example: A customer on a month-to-month price plan who cancels their contract in month 6 will be liable for the remainder
of the cost associated with the router. The recovery costs is calculated as follows: 12 month – 6 months = 6 months X
CPE cost / 12

So after a couple of days I'm very happy with the connection until this evening. I'm getting a lot of timeouts. Showmax keeps loading. I tried restarting everything but nothing helps.

And doing a ping test show a lot of timeouts.

I take it the only way of contacting Vodacom is to phone them?

They have a portal as well, but the link isn't working for me: www.vodacom.co.za/fibre
The fibre parts is showing on my normal cell phone contract as well, but it's not showing under Vodacom4Me or the app, which is stupid.

 

[marhsava]

is there any Vodacom rep on this forum?

 

[Solitude]

Our fibre is completely dead this morning. Initial Vodacom fibre impressions are negative.

 

[EasyUp Web Hosting]

Our fibre is completely dead this morning. Initial Vodacom fibre impressions are negative.

I know this isn't helpful, but mine was working this morning, still is.

 

[Solitude]

I know this isn't helpful, but mine was working this morning, still is.

Apparently Eagle Canyon and surrounding areas are down. So hopefully if they fix it then it will fix all my problems.

 

[Purply]

Ours was down maybe for a minute in the year I have it so far *touch wood*