Vodacom incorrect Billing - Ongoing

[Anthro]

Ordered a LG v20 on a Smart XS Package (Online Order) in January
1. Online orders do not incur a delivery fee.
2. Included additional 5GB once Off Data Bundle & R10 000 deducational voucher (Free)
3. Costs Per Month R549 x24 Months.

February Invoice:
Promotional My Gig 5 - 1 Month Postpaid R 350.00
Smart XS Line Rental R 130.70
Upgrades Admin Fee R 131.58

March Invoice:
Handset Installment R 350.88
Handset Installment R 350.88
Smart XS Line Rental R 130.70

April Invoice:
Data Usage R 228.09
Handset Installment R 350.88
Handset Installment R 350.88
Smart XS Line Rental R 130.70

May Invoice:
Data Usage R 1.96
Handset Installment R 350.88
Handset Installment R 350.88
Smart XS Line Rental R 130.70

June Invoice:
Smart XS Line Rental R 130.70
Handset Installment R 350.88
Handset Installment R 350.88
Calling Line ID Presentation CLIP R 8.05
Calling Line ID Presentation CLIP R 8.33


They have since suspended my account, as I removed my debit order.
I refuse to pay any further amounts until my account is corrected.


References sofar:
1-21008404257882
1-3405271430414
1-34059811550917

https://www.hellopeter.com/vodacom/reviews/vodacom-incorrect-billing-ongoing-2305046

Similar cases already open on Hellopeter
https://www.hellopeter.com/vodacom/reviews/june-july-bill-2304510

 

[Anthro]

23 hours and counting. Zero response or resolution

 

[EasyUp Web Hosting]

Dude, same sh!.t here. Just don't have the strength to fight with them anymore.

 

[Anthro]

Thank you Lubabalo Kahla from the eServices Team for coming back to me and assisting with clarifying charges and also requesting that the second handset installment be removed from my account
(1- ********** ********** )
I now await the updated invoice / statement with handset installment removed - showing the true amount due to Vodacom

 

[Anthro]

Dear W****



Thank you for your email communication.



As per our telephonic conversation on ********** 618, I advised you of the following:



Once the handset instalment is removed and the credit is passed only then will we be able to see your updated account balance. I've asked our senior team to forward you an updated statement once the credit is reflecting.

Regards,
Roshan Abdurahman

Customer Care
eService Team

 

[Former member 61586]

LOL......stops debit order almost 6 months later, while the very first invoice was incorrect.

 

[Anthro]

LOL......stops debit order almost 6 months later, while the very first invoice was incorrect.

I removed the debit order as soon as they started billing me incorrectly..its been that long of no payments from my side, and them "following up" to correct it

 

[Anthro]

Some good news on my account.
Items have been corrected and a new updated invoice posted.
a good outcome from my side in that case after assistance from the callcentre