Vodacom Problems: Slow Throughput, trying to Connect, DNS, High Latency

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Hobbit said:
I have just run the speed test and am getting a better EDGE down speed of 110kbps and up of 31kbps this morning.... this is still not equavalent to the 160kbps down that was normal a week ago but an improvement on the 75kbps that I was getting over the weekend.

I wonder if there is some crude form of throttling taking place here to protect the speeds of the contract users?
Click to expand...

Yes, you get a speed proportional to your monthly spend....;)

No, not at all. We don't inspect, shape, prioritise or in any way mess with an IP packet on the network.

Low throughput is normally due to one of two reasons:

- Something broken, right from the terminal (on your side) to all the networking bits and pieces (on our side) to national & international links and systems (Telkom and further upstream).

- 'Normal' congestion where nothing is broken, just overloaded.

Currently we do have a few network issues (guess you've all noticed!) but it could just be congestion or even a combination of both.

Your situation does seem to be (at least partly) congestion. Have you reported it to 155 or [email protected]?
 
Hobbit said:
Oops .... spoke too soon... back to 80kbps down and 13kbps up....
Click to expand...

OK, found out what happened.

Some new towers came up in Yzerfontein and these are sharing the same Telkom links, so that's causing the slower throughput you're seeing. They are busy installing new links to carry the extra capacity and it looks like it'll be back to normal soon.

Can you give me a cell-id of the tower you connect on?
 
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PPDB problems

The problems that I have noticed on my VC PPDB connection:

1. Unable to connect. Have to retry 5 or 6 times, or give up at the end.

2. Sometimes when I connect and authenticate successfully , I cannot access any web sites.

3. DNS lookup problem:

Getting the following error message when I click on a Google Search link:

Bad Gateway
The following error occurred:

Code: 
 The IP address was not found during the DNS lookup. Contact your system administrator. [/QUOTE]

4. Unable to get a airtime and data balance by SMS-ing the word "balance" to 100. *111# does work, but my these USSD commands does not work my Huawei data card. I have to put the SIM card in a normal cell phone to do the *111# command.

I am starting to wonder if the low rates of Vodacom is worth all the trouble. I just want a stable connection with the minimum of problems. Have to go back to MTN for that.

One positive point:

 It seems that my 3G signal is stable the last few days. That is in Lynnwood, Pretoria East.
Click to expand...
 
ic said:
Try SMS'ing MM to 31050 for data bundle balance.
Click to expand...

Got the following reply:

You have used 0MB () and have 0MB available. Reminder, you can call 082110 for Vodacom Directory Enquiries.
Click to expand...

Not very useful information. :rolleyes:

BTW: I still have 260 MB of my bundle left according to a *111# enquiry.
 
zaphod said:
The problems that I have noticed on my VC PPDB connection:

1. Unable to connect. Have to retry 5 or 6 times, or give up at the end.

2. Sometimes when I connect and authenticate successfully , I cannot access any web sites.

3. DNS lookup problem:

Getting the following error message when I click on a Google Search link:



4. Unable to get a airtime and data balance by SMS-ing the word "balance" to 100. *111# does work, but my these USSD commands does not work my Huawei data card. I have to put the SIM card in a normal cell phone to do the *111# command.

I am starting to wonder if the low rates of Vodacom is worth all the trouble. I just want a stable connection with the minimum of problems. Have to go back to MTN for that.

One positive point:

It seems that my 3G signal is stable the last few days. That is in Lynnwood, Pretoria East.
Click to expand...


remember that you have to dial *111# not sms it
 
zaphod said:
The problems that I have noticed on my VC PPDB connection:

1. Unable to connect. Have to retry 5 or 6 times, or give up at the end.

2. Sometimes when I connect and authenticate successfully , I cannot access any web sites.

3. DNS lookup problem:

Getting the following error message when I click on a Google Search link:



4. Unable to get a airtime and data balance by SMS-ing the word "balance" to 100. *111# does work, but my these USSD commands does not work my Huawei data card. I have to put the SIM card in a normal cell phone to do the *111# command.

I am starting to wonder if the low rates of Vodacom is worth all the trouble. I just want a stable connection with the minimum of problems. Have to go back to MTN for that.

One positive point:

It seems that my 3G signal is stable the last few days. That is in Lynnwood, Pretoria East.
Click to expand...

I have reported the SMS issue, will check up again.

The patches first went in, in your area so hopefully it's doing it's thing!
 
ic said:
There is a generic Huawei dashboard for the Huawei E620 data card, and it supports making voice calls with a headset, maybe it is possible to 'dial' USSD commands via that dashboard - does anyone know for sure?
Click to expand...

The USSD commands does not work om my data card. Apparently I need new firmware. Anybody knows where I can get new firmware and the procedure to flash it to my data card ?

remember that you have to dial *111# not sms it
Click to expand...

I did that. It works (as mentioned) on a normal cell phone, but not on the data card.
 
3G problems in Lynwood

Message on behalf of Antowan:

Problems accessing Mybroadband.co.za and other local sites. Can access CNN, Youtube etc.

Message:

502 Bad Gateway

Bad Gateway
The following error occurred:

Code: 
 The IP address was not found during the DNS lookup. Contact your system administrator.
Please contact the administrator.
 
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rpm said:
Message on behalf of Antowan:

Problems accessing Mybroadband.co.za and other local sites. Can access CNN, Youtube etc.

Message:

502 Bad Gateway

Bad Gateway
The following error occurred:

Code: 
 The IP address was not found during the DNS lookup. Contact your system administrator.
Please contact the administrator.[/QUOTE]

Tx!
Click to expand...
 
I cant open any local or international sites with my prepaid sim but with my Contract sim it works like a charm. :confused:
What's so fekkin frustrating is that I've got 1.7GB on my prepaid and im running out of bundle on contract. :mad:
Crikey Moses, Im bePHARK to say the least. :(
 
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Try popping an ip in browser. See what it says. Getting proxy reply. Odd!
 
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