Vodacom Problems: Slow Throughput, trying to Connect, DNS, High Latency

[emvee80]

good morning all

Im the same as Psylent. Im from the UK living in Cape Town, Hout Bay and running Vodcom 3G through my Nokia n95 phone with prepaid data.

Up until about a week ago, all has been ok - now, i have zero data traffic, DNS problems.

someone said on the previous page that it was fixed....it most definitely is not fixed

and all the while my prepaid data is ticking closer to expiry... R400 wasted on data allocation that i cant use.

anyone else in or near Hout Bay who have the same problems on Vodacom? or even if you have no problems...just so i know it isnt my hardware causing the problems...it was fine until about a week ago...

 

[Prof.Merlin]

Dunno if it was just me but what happened to internet last night? Both my phones didnt wanna connect...the weird thing is i put my mtn sim in my one phone and that also didnt wanna work...this morning all works well?

 

[Bedford]

What i like to do is keep a ping going to any website (helps to keep hspda goin instead of 3g) in the backround while i play poker or online gaming. I still seem to be getting response timed outs at odd intervals . Is any1 else getting this?

 

[Colin62]

At about 23:45 last night, my connection died - it didn't disconnect, but there was no connection to the internet - no DNS, no websites, nothing. I tried to diconnect and reconnect, and I got a 619 error. Tried connecting quickly with my phone, and that too couldn't connect. I logged a call with 155 and went to bed. In Hilton in KZN.

 

[morkhans]

Download speeds are back to normal but upload is still sucky

Download Speed: 1844 kbps (230.5 KB/sec transfer rate)
Upload Speed: 111 kbps (13.9 KB/sec transfer rate)

Download Speed: 1738 kbps (217.3 KB/sec transfer rate)
Upload Speed: 112 kbps (14 KB/sec transfer rate)

Download Speed: 1716 kbps (214.5 KB/sec transfer rate)
Upload Speed: 105 kbps (13.1 KB/sec transfer rate)

 

[Iam3G]

My upload is faster than my download these days...

 

[Spamhater]

my 1.8 hsdpa internet speed is nmopt to bad much beter than it was the weekend.

 

[morkhans]

So anyone in the N1 City area have problems last night? I was at ginggs's place with the local Vodacom guys doing some testing and from 20:15 we started loosing 3G signal one by one till all of us were on GPRS. When I got back to my place at about 21:20 it took me a good 5min to get signal and even then it was EDGE and then suddenly at about 21:30 the 3G/HSDPA signal was back and I could connect.

The good news is they (Vodacom techies) have experienced the problem for themselves and can hopefully work towards a speedy solution.

 

[ginggs]

I got one of these again ths morning:

Network Error (tcp_error)

A communication error occurred: ""
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team.

Does anyone have any ideas where this error message originates?

 

[Iam3G]

I got one of these again ths morning:

Does anyone have any ideas where this error message originates?

I've only seen this once, and thats when i type Vodacom's Web Address in wrong.

 

[UtianG]

Anyone aware of any network problems.

Getting frequent timeouts pinging www.mybroadband.co.za (is this what is meant by high latency?)

Im in Parow on PPDB using InternetVPN with Novatel MC950D modem.

 

[ginggs]

Getting frequent timeouts pinging www.mybroadband.co.za (is this what is meant by high latency?)

Im in Parow on PPDB using InternetVPN with Novatel MC950D modem.

Morkans (near Century City) and I (near N1 City) have been getting a lot of this lately. How is your DNS resolution?

 

[ginggs]

I've only seen this once, and thats when i type Vodacom's Web Address in wrong.

I was submitting a post on this forum, so the address was correct (it came from the form's code).

I refreshed the page (resubmitting the form) and after a long delay, the message was posted.

I suspect this message is coming from Vodacom's transparent proxy, have there been any changes made on their side?

 

[UtianG]

Morkans (near Century City) and I (near N1 City) have been getting a lot of this lately. How is your DNS resolution?

Stupid question: DNS resolution? How do I check that?

 

[Iam3G]

I was submitting a post on this forum, so the address was correct (it came from the form's code).

I refreshed the page (resubmitting the form) and after a long delay, the message was posted.

I suspect this message is coming from Vodacom's transparent proxy, have there been any changes made on their side?

I didn't say you typed the address wrong, i said i type the address wrong, thats when it produced that error out of nowhere. Needless to say i did skrik when i saw it.

 

[kaspaas]

Connection problems

Hi,

I don't know if I'm the only one:

The last few days, I regularly get a "now connection" type error on Vodacom - voice as well as data.

Just had a call, the call ringed, but when I answered, a SIM-card error message appeared.

Is it only me, or is it more widespread?

(Pretoria Wapadrant and Centurion Lyttelton areas mostly)

 

[CORY]

Is this the place? can anyone help in V3G's absence? In short, my 3g has become unusable at times, because of constantly falling back to gprs. Can't believeit, I'm not in the sticks, between Rosebank and Sandton. Logged a cal, but they tell me it will take a month (ok, 3 to 4 weeks) to check up on


FWIW
From: customercare@vodacom.co.za [mailto:customercare@vodacom.co.za]
Sent: Thursday, July 10, 2008 10:12 AM
To: Cory Voigt
Subject: Re: RE: 3G/HSDPA PROBLEMS

Dear Cory

... logged an official query to our Advanced Data Support Desk who will investigate and contact you with feedback. The reference number is S2-QAY2O-O6TXN.


Warm Regards

Jason Welff


On 08/07/10 09:40, corxxxt@iafrica.coxx wrote:

Thanks for response. See below

Cory

PS Its on GPRS now!

From: customercare@vodacom.co.za [mailto:customercare@vodacom.co.za]
Sent: Wednesday, July 09, 2008 2:40 PM
To: Cory Voigt
Subject: Re: 3G/HSDPA PROBLEMS
Dear Cory

...supply us with the information listed below in order to escalate the matter to the relevant division.
1. If you have a Vodacom cellphone, please activate Cell Broadcast service and supply us with the name of the tower that displays on the screen of the phone while in this particular area.NO, HAVE A PCMCIA CARD.E620.HOW DO I DO IT ON THIS?
2. Approximately how many other Vodacom Subscribers are you aware of that encounters the same problem?GOING TO WALK AROUND AND ASK
3. What is your 3G cell phone or SIM card number? 27xyszzooooo 8961000000000604778777 38xx1_7
4. Is there an alternative contact number where we can reach you? 0xx 252 2XX0 oe 011 ZZZ XXX
5. How long have you been experiencing this problem? INTERMITTENTLY, BUT PRETTY SOLIDLY THIS WEEK
6. What Vodafone software and firmware version are you using?9.2.1.6545
7. What profile are you using? Have you tried deleting and recreating your profile? If yes, supply us with the outcome. HOW DO I DO THIS? ON MY OLD DASHBOARD I COULD SELECT GPRS/3G/3G PREFERRED, BUT NOT NOW
We await your feedback Warm Regards

Jason Welff


On 08/07/09 11:36, coXXXX@iafrica.com wrote:

I, and most of my colleagues have been having problems with slow speeds for most of this week. The connection frequently drops, and is on GPRS ffar too often. Both on the PCMCIA and USB modem types

We are at Wanderers Office Park, Corlett Drive, Illovo, Johannesburg, opposite the Stadium

Is it poss the area/mast is overloaded?

Cory Voigt
General Manager, Palgrave Southern Africa.
Also representing Harvard Unversity Press, MIT Press and Vista Higher Learning.
This is my personal/travelling email. You are welcome to use it, but please note that emails to my office katoolsie@macmillan.co.za are read and attended to daily, especially when I am travelling.

This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link http://www.vodacom.co.za/legal/email.jsp "






This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link http://www.vodacom.co.za/legal/email.jsp "

 

[ginggs]

Stupid question: DNS resolution? How do I check that?

DNS resolves hostnames to IP addresses, for example: mybroadband.co.za to 196.7.147.188.

If this wasn't working, or timing out, your browser would give you an error message that it was unable to find the server.

The test is to open a command prompt, and type:
nslookup mybroadband.co.za

 

[ginggs]

I didn't say you typed the address wrong, i said i type the address wrong, thats when it produced that error out of nowhere.

No need to be so defensive, I was just pointing out that I didn't type in an address to get that error.

It is strange that you received this message for typing the wrong address though, I would have thought your browser would have reported it couldn't find the server.

 

[ginggs]

Is this the place?

Not for posting one's personal details. I suggest you remove them from your post.