Vodacom Problems: Slow Throughput, trying to Connect, DNS, High Latency

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glamprecht said:
Vodacom is slowly losing it.

I have the same problem with good 3G reception, and data download and just as I am working, uploading or downloading the signal strength goes to 0 for about 10 minutes or so. Then it comes back. I have 3G only setup otherwise this makes it stuck on GPRS.

This happened last year once every 5-8 weeks usually on Sunday evenings for a couple of hours. I now can't use my 3G card AT ALL on Sundays. During the week around 8pm some days I can't use it either. It is getting worst.

Now for the more technical questions.

Obviously Vodacom would de-allocate spreading codes after a short time that I stop communicating. If I send data again it would be like RACH again. In my case I have forced constant traffic (not ICMP!) between myself and our company server to keep the link up - but this does not help.

Obviously you are running out of spreading codes. This now makes me ask the important question:
1. Do you drop active customers in order to allow new users onto the network?
2. Do you give preference to voice calls ...which obviously explain the sunday thing.

Is it just me or are the mobile phone manufacturers just so incredibly stupid that they dont allow a mode where the phone is active on GSM until you want to make a Video call (very seldom) or a data connection and switch over to 3G then. Yes I know it would be a bit slower, but I said a mode. So if they user dont like it - they dont set it. Well first of all this would increase battery considerably, result in better voice calls and clear up some congestion on 3G data. There's an add-on for WM phones to do this, but I would suspect a company like Vodaphone should be asking for this.

I am seriously considering alternatives, because it is not getting better. This happens all over Cape Town

Is there anyone with some honest answers? If we know what's going on, we can try our best to work around it - like using my MTN connection on Sundays.
Click to expand...

1) No
2) Yes

Many of the incredibly stupid handset manufacturers do provide a '2G-preferred' mode.

I tend to keep my mobile on 2G and switch to 3G when needed, but purely to conserve battery life.

Pass me the 155 reference numbers and I'll trace what happened to your complaints.
 
In Garsfontein Ext 10 on business. Did a speed test:

Download Speed: 46 kbps (5.8 KB/sec transfer rate)
Upload Speed: 36 kbps (4.5 KB/sec transfer rate)
 
My connection still only stays active for a few minutes, then I have to reconnect to get through-put again :(
 
...

greg_SA said:
My connection still only stays active for a few minutes, then I have to reconnect to get through-put again :(
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I have been having that for days now. Yesterday I lost count on the number of times I had to reconnect. Belfast area, Mpumalanga.

Same again today.

I have to admit I moved to Vodacom cause Telkom is really a diabolical connection even with fastest ADSL.

Having said that the current issues are really driving me up the wall. I have both fingers crossed that Vodacom sorts it. I DO NOT want to call 155 cause the last time I thought I'd play a long and the support operator buggered up my PC so heres hoping it just comes right.

If I can offer any info/tests etc that would help Vodacom in resolving this please let me know.
 
zanzibarwinds said:
I have been having that for days now. Yesterday I lost count on the number of times I had to reconnect. Belfast area, Mpumalanga.

Same again today.

I have to admit I moved to Vodacom cause Telkom is really a diabolical connection even with fastest ADSL.

Having said that the current issues are really driving me up the wall. I have both fingers crossed that Vodacom sorts it. I DO NOT want to call 155 cause the last time I thought I'd play a long and the support operator buggered up my PC so heres hoping it just comes right.

If I can offer any info/tests etc that would help Vodacom in resolving this please let me know.
Click to expand...

Can you start with your location? :)

Stick it in your forum profile then it'll show up automatically.
 
vodacom3g said:
Well, you kinda answered your own question. :)

PM me the details as per my sig and I'll pass it on.

I blame any problems in the Northern subs on Morks and ginggs, BTW. :D
Click to expand...

Speeds and latency has drastically improved in Panorama.

Previously I got speeds of 800-1000/1000 and enough latency to do some channel hopping in between after clicking a link.

Latest speed test on vodacom: 3100/1200 and very little latency.

Thanks V3g for passing my issue on to the tech guy. He resurrected the the network and suplied me with new firmware for my e272. Also please pass my thanks on to all the tech people behind the scenes that helped.

I hope things stay this way.

P.S I hope my improvement is not because Morks and ginggs are away on holiday!
:):):):)
 
Download Speed: 3784 kbps (473 KB/sec transfer rate)
Upload Speed: 1176 kbps (147 KB/sec transfer rate)

Voda very sweet these days. Got a Cybersmart DSL line too but browsing with Voda 3G is just as responsive and with Orbit down loading around 400kBps on average, unreal...
 
I've been having intermittent DNS problems yesterday and today, I'll get an error in my browser that the server could not be found, but if I refresh the page it loads fine.
I think it might have something to do with the connection being idle for a few minutes.
 
greg_SA said:
My connection still only stays active for a few minutes, then I have to reconnect to get through-put again :(
Click to expand...

Sorry to say Greg, but this will not be fixed.
I had this problem for months, and for months i tried to solve it. Firstly with Vodacom 1555, later with some or other sort of manager from Vodacom, and at some point requested help here on forums.

You will not win that battle. It's always your PC, your device, your coverage, your signal, your this, your that, your mother's shoesize.... anything they can blame on your side, that will be it.

Funny how the moment i switched to MTN data those problems magically disappeared from my apparently "faulty" modem, pc, etc etc.

It happens when it happens, with very small consistencies as to date/time/reason.

The closest thing to some sort of solution was a technician(?) from Voda calling me to reply to a 2 month old complaint, saying they have found the problem to be some threshold (cant remember exact name, nor does it bother me much now), and they have adjusted it to make the problem never come back again.

...Lies.
 
Currently unable to surf on my device with Vodacom 3G. Enter an address and the phone tries to connect but then it keeps asking me to confirm an access point. Turned off 3G and the surfing is now perfect, but obviously slower. What is going on tonight? On a Nokia E65 with latest software and Opera Mini.
 
ginggs said:
I've been having intermittent DNS problems yesterday and today, I'll get an error in my browser that the server could not be found, but if I refresh the page it loads fine.
I think it might have something to do with the connection being idle for a few minutes.
Click to expand...

I saw that once or twice last night as well.
 
Pssst...

Dont tell anybody but i actually found if you use the saix DNS', address resolution is substantially higher for international sites.

Igubu.saix.net (196.25.1.1)
Inguna.saix.net (forgot that one, i think its .11)
 
Slow upload speeds

I'm using my MC950D in the Midrand area and I'm getting+/- 1700kbs upload speed,but only 27kbps upload speed. Anyone with info?
 
wheunis said:
Dont tell anybody but i actually found if you use the saix DNS', address resolution is substantially higher for international sites.
Click to expand...
Didn't they start blocking queries from other networks some time ago?
 
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