Vodacom Problems: Slow Throughput, trying to Connect, DNS, High Latency

[kingrob]

Where are you / your friend?

They all live in Irene, Centurion.

 

[morkhans]

Seriously, do you really believe no-one in not doing anything? Everyone from the CEO to the takkies hitting the tar is not doing their utmost to resolve this?

The problem is is that Vodacom is not saying anything. While we take your word as a knowledgeable individual about what is going on behind closed doors Vodacom as a company is not saying anything. From the people that have called 155 and posted feedback, all the helpdesk seems to know is that there is a problem and nothing further.

Take the whole Skype disaster at the moment. They are at least acknowledging a problem as a company and posting regular updates on their heartbeat site as to the current status.

If Vodacom actually took the time to put together a press release stating the problems and the target time frames and threw in some compensation for those worst affected I am sure most people (expect maybe Barfish88 ) would accept it. Instead they say nothing and leave it up to one individual to keep a small part of the population informed as to the current state of things.

 

[Barfish88]

Ok guys spoke to consultant yesterday at vodacom. He told me that all the problems are sorted out and that my problem of high international latency in the evenings was news to him. lovely

I have no doubt that Vodacom is doing their best (except for above noted noob) to sort the problem out. But the biggest problem I have with all of this is that there no imformation been given back to us (except for V3G), there are no sms's being sent out no nothing. There is also no post/site you can go to, for a current update on the situation. So yes the problem started 10 weeks ago, I myself have got 4 reference numbers from Vodacom which seem to have died quietly. Come the end of the month Vodacom want their money (R 420 for me) and most of it was waisted data. All I am asking is that we be kept informed about the progess (not searching though a post with 1000's of replys).

PS: Telkom ADSL R 264 pm now

 

[Barfish88]

If Vodacom actually took the time to put together a press release stating the problems and the target time frames and threw in some compensation for those worst affected I am sure most people (expect maybe Barfish88 ) would accept it. Instead they say nothing and leave it up to one individual to keep a small part of the population informed as to the current state of things.

lol, i would accept it, maybe, would rather cancel to prevent further stress and get adsl.

PS: Maybe Vodacom forgot to pay their Telkom account

 

[pietpetoors]

No download

The whole of today my connection in Langebaan (mykanos tower) is experiencing problems. I actually started last night.

I work and then all of the sudden the web pages do not load. I am still connected and still on 3G. I then disconnects, connect again immediately and I can then work again for the next 10 minutes, then it is the same story. Some times it is only 5 minutes.

Thanks to this I lost two trades on the Forex market today and I am so cheezed of with this 3G connection that I will nether encourage anybody to get this for themselves.

- Your area (Langebaan)
- Your type of modem (Huawei E220)
- The modem's EMEI - (????)
- The modem's firmware revision. HOST20.11.04.01.00.19
- apn you're on. Internet VPN

Ping data:
The first bunch I was connected on 3G (iam on 3G perferred)
I then disconnected, connected again and it then continued by itself

C:\Documents and Settings\Owner>ping -t smtp.vodacom.co.za

Pinging smtp.vodacom.co.za [196.11.146.148] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
General failure.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Reply from 196.11.146.148: bytes=32 time=194ms TTL=245
Reply from 196.11.146.148: bytes=32 time=148ms TTL=245
Reply from 196.11.146.148: bytes=32 time=464ms TTL=245
Reply from 196.11.146.148: bytes=32 time=165ms TTL=245
Reply from 196.11.146.148: bytes=32 time=145ms TTL=245
Reply from 196.11.146.148: bytes=32 time=130ms TTL=245
Reply from 196.11.146.148: bytes=32 time=234ms TTL=245
Reply from 196.11.146.148: bytes=32 time=125ms TTL=245
Reply from 196.11.146.148: bytes=32 time=137ms TTL=245
Reply from 196.11.146.148: bytes=32 time=131ms TTL=245
Reply from 196.11.146.148: bytes=32 time=134ms TTL=245
Reply from 196.11.146.148: bytes=32 time=447ms TTL=245
Reply from 196.11.146.148: bytes=32 time=137ms TTL=245
Reply from 196.11.146.148: bytes=32 time=128ms TTL=245
Reply from 196.11.146.148: bytes=32 time=159ms TTL=245
Reply from 196.11.146.148: bytes=32 time=135ms TTL=245
Reply from 196.11.146.148: bytes=32 time=139ms TTL=245
Reply from 196.11.146.148: bytes=32 time=139ms TTL=245
Reply from 196.11.146.148: bytes=32 time=142ms TTL=245
Reply from 196.11.146.148: bytes=32 time=140ms TTL=245
Reply from 196.11.146.148: bytes=32 time=133ms TTL=245
Reply from 196.11.146.148: bytes=32 time=128ms TTL=245
Reply from 196.11.146.148: bytes=32 time=133ms TTL=245
Reply from 196.11.146.148: bytes=32 time=189ms TTL=245
Reply from 196.11.146.148: bytes=32 time=163ms TTL=245
Reply from 196.11.146.148: bytes=32 time=445ms TTL=245
Reply from 196.11.146.148: bytes=32 time=135ms TTL=245
Reply from 196.11.146.148: bytes=32 time=137ms TTL=245
Reply from 196.11.146.148: bytes=32 time=128ms TTL=245
Reply from 196.11.146.148: bytes=32 time=121ms TTL=245
Reply from 196.11.146.148: bytes=32 time=144ms TTL=245
Reply from 196.11.146.148: bytes=32 time=141ms TTL=245
Reply from 196.11.146.148: bytes=32 time=264ms TTL=245
Reply from 196.11.146.148: bytes=32 time=138ms TTL=245
Reply from 196.11.146.148: bytes=32 time=152ms TTL=245
Reply from 196.11.146.148: bytes=32 time=136ms TTL=245
Reply from 196.11.146.148: bytes=32 time=126ms TTL=245
Reply from 196.11.146.148: bytes=32 time=131ms TTL=245
Reply from 196.11.146.148: bytes=32 time=135ms TTL=245
Reply from 196.11.146.148: bytes=32 time=131ms TTL=245
Reply from 196.11.146.148: bytes=32 time=144ms TTL=245
Reply from 196.11.146.148: bytes=32 time=178ms TTL=245
Reply from 196.11.146.148: bytes=32 time=128ms TTL=245
Reply from 196.11.146.148: bytes=32 time=130ms TTL=245
Reply from 196.11.146.148: bytes=32 time=133ms TTL=245
Reply from 196.11.146.148: bytes=32 time=157ms TTL=245
Reply from 196.11.146.148: bytes=32 time=131ms TTL=245
Reply from 196.11.146.148: bytes=32 time=152ms TTL=245
Reply from 196.11.146.148: bytes=32 time=126ms TTL=245
Reply from 196.11.146.148: bytes=32 time=129ms TTL=245
Reply from 196.11.146.148: bytes=32 time=149ms TTL=245
Reply from 196.11.146.148: bytes=32 time=132ms TTL=245
Reply from 196.11.146.148: bytes=32 time=146ms TTL=245
Reply from 196.11.146.148: bytes=32 time=120ms TTL=245
Reply from 196.11.146.148: bytes=32 time=122ms TTL=245
Reply from 196.11.146.148: bytes=32 time=124ms TTL=245
Reply from 196.11.146.148: bytes=32 time=133ms TTL=245
Reply from 196.11.146.148: bytes=32 time=174ms TTL=245
Reply from 196.11.146.148: bytes=32 time=138ms TTL=245
Reply from 196.11.146.148: bytes=32 time=207ms TTL=245
Reply from 196.11.146.148: bytes=32 time=150ms TTL=245
Reply from 196.11.146.148: bytes=32 time=132ms TTL=245
Reply from 196.11.146.148: bytes=32 time=133ms TTL=245
Reply from 196.11.146.148: bytes=32 time=145ms TTL=245
Reply from 196.11.146.148: bytes=32 time=146ms TTL=245
Reply from 196.11.146.148: bytes=32 time=137ms TTL=245
Reply from 196.11.146.148: bytes=32 time=129ms TTL=245
Reply from 196.11.146.148: bytes=32 time=134ms TTL=245
Reply from 196.11.146.148: bytes=32 time=167ms TTL=245
Reply from 196.11.146.148: bytes=32 time=163ms TTL=245
Reply from 196.11.146.148: bytes=32 time=122ms TTL=245
Reply from 196.11.146.148: bytes=32 time=122ms TTL=245
Reply from 196.11.146.148: bytes=32 time=149ms TTL=245
Reply from 196.11.146.148:

 

[pietpetoors]

3g

C:\Documents and Settings\Owner>ping -t -l 500 smtp.vodacom.co.za

Pinging smtp.vodacom.co.za [196.11.146.148] with 500 bytes of data:

Reply from 196.11.146.148: bytes=500 time=209ms TTL=245
Reply from 196.11.146.148: bytes=500 time=230ms TTL=245
Reply from 196.11.146.148: bytes=500 time=212ms TTL=245
Reply from 196.11.146.148: bytes=500 time=226ms TTL=245
Reply from 196.11.146.148: bytes=500 time=227ms TTL=245
Reply from 196.11.146.148: bytes=500 time=211ms TTL=245
Reply from 196.11.146.148: bytes=500 time=215ms TTL=245
Reply from 196.11.146.148: bytes=500 time=206ms TTL=245
Reply from 196.11.146.148: bytes=500 time=198ms TTL=245
Reply from 196.11.146.148: bytes=500 time=208ms TTL=245
Reply from 196.11.146.148: bytes=500 time=262ms TTL=245
Reply from 196.11.146.148: bytes=500 time=213ms TTL=245
Reply from 196.11.146.148: bytes=500 time=514ms TTL=245
Reply from 196.11.146.148: bytes=500 time=204ms TTL=245
Reply from 196.11.146.148: bytes=500 time=219ms TTL=245
Reply from 196.11.146.148: bytes=500 time=230ms TTL=245
Reply from 196.11.146.148: bytes=500 time=202ms TTL=245
Reply from 196.11.146.148: bytes=500 time=222ms TTL=245
Reply from 196.11.146.148: bytes=500 time=285ms TTL=245
Reply from 196.11.146.148: bytes=500 time=218ms TTL=245
Reply from 196.11.146.148: bytes=500 time=210ms TTL=245
Reply from 196.11.146.148: bytes=500 time=213ms TTL=245
Reply from 196.11.146.148:

 

[pietpetoors]

3g

C:\Documents and Settings\Owner>ping -t -l 1000 smtp.vodacom.co.za

Pinging smtp.vodacom.co.za [196.11.146.148] with 1000 bytes of data:

Reply from 196.11.146.148: bytes=1000 time=292ms TTL=245
Reply from 196.11.146.148: bytes=1000 time=302ms TTL=245
Reply from 196.11.146.148: bytes=1000 time=295ms TTL=245
Reply from 196.11.146.148: bytes=1000 time=290ms TTL=245
Reply from 196.11.146.148: bytes=1000 time=302ms TTL=245
Reply from 196.11.146.148: bytes=1000 time=283ms TTL=245
Reply from 196.11.146.148: bytes=1000 time=322ms TTL=245
Reply from 196.11.146.148: bytes=1000 time=287ms TTL=245
Reply from 196.11.146.148: bytes=1000 time=288ms TTL=245
Reply from 196.11.146.148: bytes=1000 time=275ms TTL=245
Reply from 196.11.146.148: bytes=1000 time=277ms TTL=245
Reply from 196.11.146.148: bytes=1000 time=276ms TTL=245
Reply from 196.11.146.148:

 

[vodacom3g]

The problem is is that Vodacom is not saying anything. While we take your word as a knowledgeable individual about what is going on behind closed doors Vodacom as a company is not saying anything. From the people that have called 155 and posted feedback, all the helpdesk seems to know is that there is a problem and nothing further.

Take the whole Skype disaster at the moment. They are at least acknowledging a problem as a company and posting regular updates on their heartbeat site as to the current status.

If Vodacom actually took the time to put together a press release stating the problems and the target time frames and threw in some compensation for those worst affected I am sure most people (expect maybe Barfish88 ) would accept it. Instead they say nothing and leave it up to one individual to keep a small part of the population informed as to the current state of things.

This is where I'm getting confused

I'm giving you detailed info and timeframes (more you'll get in a press release) and you say Vodacom is "not saying anything". What else must I say?

In any case, I wrote a press release that'll be going out, but trust me, you're getting more detailed info here.

 

[morkhans]

This is where I'm getting confused

I'm giving you detailed info and timeframes (more you'll get in a press release) and you say Vodacom is "not saying anything". What else must I say?

In any case, I wrote a press release that'll be going out, but trust me, you're getting more detailed info here.

It's all about the impression. This is an open forum, not the Vodacom forum, running under the Vodacom name. While you represent Vodacom, and it is obvious you are very involved in goings on, I don't know what your level of authority is and how much stick you carry to get things fixed (I realise from reading your posts that the stick is reasonably large )

While you are keeping us up to date it just sounds like you are being nice to us and giving us the "insider" info that Vodacom is to afraid to let out of the bag. Also we are but a small portion of the Vodacom 3G users, what about the public at large? It also doesn't help when one person (you) is admitting to a problem and the support team (155) is seemingly oblivious. It all creates the impression that nothing is being done and that Vodacom (the company) will not admit that there is a problem.

My suspicion is that if they do admit fault people will want to be compensated and rightly so. Vodacom rakes in millions of rands a day and if they are at fault people should be compensated. Thus the impression is created that they are trying to keep it under wraps while their "informer" keeps the forumites happy with a bone of information or two, while they crack the whip over the techies to fix the problem, so as not be be held liable.

I am by no means unthankfull for the support you provide (and I am sure many others will agree). Why can't the rest of Vodacom not be the same?

 

[Barfish88]

It's all about the impression. This is an open forum, not the Vodacom forum, running under the Vodacom name. While you represent Vodacom, and it is obvious you are very involved in goings on, I don't know what your level of authority is and how much stick you carry to get things fixed (I realise from reading your posts that the stick is reasonably large )

While you are keeping us up to date it just sounds like you are being nice to us and giving us the "insider" info that Vodacom is to afraid to let out of the bag. Also we are but a small portion of the Vodacom 3G users, what about the public at large? It also doesn't help when one person (you) is admitting to a problem and the support team (155) is seemingly oblivious. It all creates the impression that nothing is being done and that Vodacom (the company) will not admit that there is a problem.

My suspicion is that if they do admit fault people will want to be compensated and rightly so. Vodacom rakes in millions of rands a day and if they are at fault people should be compensated. Thus the impression is created that they are trying to keep it under wraps while their "informer" keeps the forumites happy with a bone of information or two, while they crack the whip over the techies to fix the problem, so as not be be held liable.

I am by no means unthankfull for the support you provide (and I am sure many others will agree). Why can't the rest of Vodacom not be the same?

You go boy, i couldnt agree more

Morkhans for President. Got my vote

Got a blank sms from Vodacom the othe day if that counts

 

[vodacom3g]

Got a blank sms from Vodacom the othe day if that counts

It was one of those "Thinking about you" SMS's....

I hear what you guys say about informing the larger public. I have a few ideas we'll work through.

On the compensation idea. Can I strongly suggest you make sure you've got the problem logged and have a reference number....

 

[Barfish88]

It was one of those "Thinking about you" SMS's....

I hear what you guys say about informing the larger public. I have a few ideas we'll work through.

On the compensation idea. Can I strongly suggest you make sure you've got the problem logged and have a reference number....

Woot I got 4 reference numbers:

4 x Compensations = Vodacom is paying for my adsl installation

 

[vodacom3g]

Having said that, I suspect that Vodacom would have nearly everyone's undying admiration & respect & forgiveness, if Data Bundle Rollover was implemented - at the very least 90 days for [searchforum]PPDBs[/searchforum] - even if it is only a trial that lasts until the end of 2007...

Nice try!

 

[morkhans]

On the compensation idea. Can I strongly suggest you make sure you've got the problem logged and have a reference number....

What time did you say maintenance was running from on Sat evening?

Seriously: I'll start logging my faults. Should I be getting a number if I send mail to 155datasupport? I dread listing to endless on hold music? Oh wait if I can't connect I can't send email....

 

[threegee]

Here is something interesting. I am PTA today at a friend's place using his ADSL (from IS) so that I can get some work done. Usually this ADSL is lightning fast but today it's actually no better than 3G. The real funny thing is that those web pages that show up completely empty (white space) started occuring now on ADSL at about 4:20pm this afternoon. It says to me there is something very "broken" on the SA Internet today.

 

[CathJ]

Of course I happen to agree, and have been subtly trying to convince forumites that it is in their own best interests to have their problems logged and get reference numbers and use http://speed.vodacom.co.za/ to better diagnose the problems they've been experiencing, but I have discovered that it doesn't help to p1ss into the gale-force wind that forumites have been stirring up .

I know what you're saying. But emails to customer care don't always result in reference numbers, and it's somewht difficult to run a speed test when you're connecting on a phone and not a datacard. In fact, it's somewhat difficult to run a speed test if you can't connect in the first place.

Fortunately I'm on prepaid, and not on a PDDB (never thought that would be a good thing!), so I wouldn't need financial compensation. Compensation for frustration and anger yes, but that's a bit more difficult

 

[threegee]

It was one of those "Thinking about you" SMS's....

And where'smy "thinking about you" SMS ??

 

[sand_man]

Telkom is what's broken, has been for ever and a day and until they cannot hide behind parliament they will continue to be broken....

Having said that my network seems to have suddenly acquired impetus...

to CT down 581kbps up 341kbps ms 184
to LA down 146kbps up 71kbps ms 787
to OZ down 126kbps up 70kbps ms 999

Okay so I lied...

 

[gboy]

lets have a poll who agrees with morkhans post.

I do 100%

 

[3g usr]

Here is something interesting. I am PTA today at a friend's place using his ADSL (from IS) so that I can get some work done. Usually this ADSL is lightning fast but today it's actually no better than 3G. The real funny thing is that those web pages that show up completely empty (white space) started occuring now on ADSL at about 4:20pm this afternoon. It says to me there is something very "broken" on the SA Internet today.

started with my HSDPA at arround the same time, all was good, 280ms pings to uk, then WHAM, white pages and 400 to 500 ms pings