What really gets to me is the fact that they wont commit to a date on completion of the fixes. This could potentially go on for months. I just hope Telkom comes and installs my damn ADSL when they supposed to.
zerofocus, as I've posted before, it's very sensitive to make changes to the network infrastructure as the network is obviously live at all times and must maintain a 100% availability. Together with this there are many, many elements that are upgraded or need some maintenance at some point. To try and reduce any possible impact on the user base, these changes must be scheduled to be done in the early hours and there often is just not enough time to get everything scheduled.
You must see the internal fights to get maintenance slots! All the different engineering and operations departments need to do work and you can only do so much in a day (or rather in the wee hours of the morning).
On top of this, if 'new' technology is rolled out, it will be rolled out slowly, i.e. the first system will go in and then will be monitored for any instability and only then will a roll-out start for the rest of the country.
This is all standard IT support and maintenance stuff, the only difference is the very large size of the network (with millions of elements), while the amount of hours the network can be worked on is fixed. So the cycles are much longer compared to a corporate IT network, for example.
So to answer your question, I don't like to commit to fixed roll-out plans because they can (and do) change, based on priority. For example when we saw the two main problems being discussed here (slow international throughput and pre-paid disconnects), they jumped to the top of the list and both have been addressed as emergency fixes.
I'm battling to get an understanding on the latest posts on '3G' problems. The posts basically read 3G is not working but those who posted latency and throughputs are getting good results.
WEB pages not loading, timeing, having to be refreshed, etc. seems to be the common symptoms.
Thus my suspicion that it could be DNS related.
Do me a favour; when posting any problem, try and give a more clear description and then also do a 'ipconfig /all' and just post your IP and the DNS servers you're assigned. Let's see if we can pick up a common thread (pardon the pun).
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