Vox Telecom Fatpipe

cortexenslaver said:
Wi-Fi not enabled.

Have had this issue since July... reported it. Have proof of data usage from various times. I am going to ask Telkom for usage on that line for the period in question (yes, they do keep track, no matter which ISP you use).

Also, how do you explain that the same usage pattern over a month yields much less (30% less) data consumption on ANY other ISP account?
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Maybe you're sponsoring bandwidth to previously disadvantaged?
:p
 
Tinuva said:
I logged on to my Vox control panel just now. It agrees 100% with the data usage recorded on my router.
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Same, not 100% but close enough:

Vox control panel:

Screenshot%202014-09-12%2012.22.59.png



My pfSense router:

Screenshot%202014-09-12%2012.23.10.png
 
My VOX fatpipe is dead as well (PE). Cannot load MyBB or forums. Netflix gone.

Back on Arfihost everything is fine.

What is going on VOX ? Service is slipping considerably of late.
 
as of 1st of September it seem that VOX packages changed. fatpipe had been unshaped but can now be shaped under heavy traffic. the g4g changed from unshaped to shaped thus the R59 bolt on getting shaped now as well. pre 1 September customers still enjoy the same levels of unshaped unless there's severe strain on the network.
 
mika1000 said:
as of 1st of September it seem that VOX packages changed. fatpipe had been unshaped but can now be shaped under heavy traffic. the g4g changed from unshaped to shaped thus the R59 bolt on getting shaped now as well. pre 1 September customers still enjoy the same levels of unshaped unless there's severe strain on the network.
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Seems you are correct, there are new business rules and T&C's from September 2014.

"6.2. The supplier reserves the right to shape usage"

And it is now mentioned as being given "priority only", whereas it used to be advertised as "unshaped".

Shame on you VOX, hiding behind T&C's as you increase your subscriber base to manage demand.

What I find misleading is that "Business" Fatpipe says it is totally unshaped.

What is the difference btw. consumer and business fatpipe then as they both cost the same ?

The consumer in this country just can't win.
 
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I have a Fatpipe account and only issues I have is during peak times with my exchange.

Other than the exchange, my ADSL isn't throttled at all. I have very low latency (below 200ms to international gaming servers) and when I download something from *cough* legal *cough* sites, I get my full line speed (10mbps).
 
Method said:
I have a Fatpipe account and only issues I have is during peak times with my exchange.

Other than the exchange, my ADSL isn't throttled at all. I have very low latency (below 200ms to international gaming servers) and when I download something from *cough* legal *cough* sites, I get my full line speed (10mbps).
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For the most part it is a premium service, however, last night was dead around peak Sunday evening time of 7pm. Reminded me of AH and TI in the dark days.

Came right later in the evening, however, the change in their T&C's are perplexing and concerning.

Maybe we should all ask to become "business" fatpipe users considering its the same price :wtf:
 
thewusman said:
Seems you are correct, there are new business rules and T&C's from September 2014.

"6.2. The supplier reserves the right to shape usage"

And it is now mentioned as being given "priority only", whereas it used to be advertised as "unshaped".

Shame on you VOX, hiding behind T&C's as you increase your subscriber base to manage demand.

What I find misleading is that "Business" Fatpipe says it is totally unshaped.

What is the difference btw. consumer and business fatpipe then as they both cost the same ?

The consumer in this country just can't win.
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Same product, it directs to the exact same page. Personally I will give them till the end of the month to sort these issues else I will just jump ship. After hanging onto openwebs account with all the issues I had with it I'm tired of putting up with something that does't work for me.
 
Anyone else having issues with torrents?

Mine are crawling, consistently between 0 and 20kb/s. Should be way higher (speedtest is over 2mbit/s). This is supposed to be an unshaped/throttled line. What gives, Vox?
 
Okeh said:
Anyone else having issues with torrents?

Mine are crawling, consistently between 0 and 20kb/s. Should be way higher (speedtest is over 2mbit/s). This is supposed to be an unshaped/throttled line. What gives, Vox?
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Well I stream some episodes on XBMC using the XBMCtorrent interface, and the last 2 weeks it has been 50/50. Sometimes ok, sometimes non existent.

While Afrihost is not the most reliable, torrents always fly on their capped and I have tested it when Vox has been iffy and it works.

Things are not what they were a while back, that's for sure.
 
thewusman said:
Well I stream some episodes on XBMC using the XBMCtorrent interface, and the last 2 weeks it has been 50/50. Sometimes ok, sometimes non existent.

While Afrihost is not the most reliable, torrents always fly on their capped and I have tested it when Vox has been iffy and it works.

Things are not what they were a while back, that's for sure.
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Ya I guess I'm not sure what to expect really. The bundle I'm using is the 1 million megs promotion (got it with the purchase of a new Samsung TV) - would be nice to be able to use it but at this rate I may as well just forget about it and change ISPs. It's not like I am a Vox subscriber or anything, but this experience does nothing to convince me to go with them. The speeds do seem to improve when I reset my router but they soon deteriorate. Gonna try using google's DNS servers, maybe that will help.
 
Okeh said:
Anyone else having issues with torrents?

Mine are crawling, consistently between 0 and 20kb/s. Should be way higher (speedtest is over 2mbit/s). This is supposed to be an unshaped/throttled line. What gives, Vox?
Click to expand...

Which area are you in?

I think they are shaping this traffic (which is in their T+C's) to improve the overall network quality at the moment in the Cape Town area. To be honest I'm happy about this as my latency seems to be getting back to normal now (at least during the daytime).
 
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