Vox Telecom Fatpipe

tnarg.retrac said:
I was on the 100GB R164 half price special. Just got the email from Vox to say I have been bumped to the new 150GB + midnight to 6am uncapped bundle. Yay! :)

But it seems the price has gone up :wtf:? Hopefully this is just a mailshot typo?



Anyone else have the same issue?
Click to expand...

It must be tough reading posts directly above yours.
 
So I scheduled all my downloads for the 12am to 6am slot last night.I see that all my usage has been taken off my cap.Hope VOX get this sorted soon.
 
I had 200GB for R328. Bought 2 x 100GB accounts for R164 p/m. Just got this:


Dear Customer
It is very important to us that we can surprise and delight you...

We have enhanced your Fat Pipe service by giving you MORE data at no extra charge!
Your new data allocation is 150GB at R328.00 per month.

And that's not all... We are giving you FREE data between midnight and 6 a.m.

PLEASE NOTE:
Free Data:
• Between midnight and six a.m (00:00 - 06:00) everyday, customers will not be billed for data usage
• This data usage will not be subtracted from any accumulated data
Unused data rollover:
Fat Pipe data still rolls over indefinitely i.e. it never expires
The maximum limit of rolled over data is 6 x the monthly subscribed cap e.g. Fat Pipe 200GB will have a limit of 1200GB of accumulated data
See https://www.voxtelecom.co.za/fatpipe for FAQs and T&Cs

We are committed to providing our customers with an excellent service and look forward to continuing to do so.
Thanks for your continued support!

So I am effectively paying the same for less!!!
 
Drifter said:
I had 200GB for R328. Bought 2 x 100GB accounts for R164 p/m. Just got this:


Dear Customer
It is very important to us that we can surprise and delight you...

We have enhanced your Fat Pipe service by giving you MORE data at no extra charge!
Your new data allocation is 150GB at R328.00 per month.

And that's not all... We are giving you FREE data between midnight and 6 a.m.

PLEASE NOTE:
Free Data:
• Between midnight and six a.m (00:00 - 06:00) everyday, customers will not be billed for data usage
• This data usage will not be subtracted from any accumulated data
Unused data rollover:
Fat Pipe data still rolls over indefinitely i.e. it never expires
The maximum limit of rolled over data is 6 x the monthly subscribed cap e.g. Fat Pipe 200GB will have a limit of 1200GB of accumulated data
See https://www.voxtelecom.co.za/fatpipe for FAQs and T&Cs

We are committed to providing our customers with an excellent service and look forward to continuing to do so.
Thanks for your continued support!

So I am effectively paying the same for less!!!
Click to expand...

WHY CAN'T YOU PEOPLE READ??
 
ebrahim786 said:
According to fatpipe terms and conditions - 6.3 The supplier reserves the right to shape usage. When if ever will this occur (as this is a capped product) and if not what's the point of having in the terms and conditions in the first place. Also will the uncapped 6-6 include weekends and will it always remain unshaped to your line speed.
Click to expand...

We haven't changed the Bolt on (6pm-6am + weekends), it remains locked to 10Mbps max.

Regarding shaping, if we run into congestion, we must shape, it's just real life. You can't put a large square through a small circle right?
 
requiem said:
Been getting a black screen which results in a system error whenever I try to check daily usage.

Since last night.
Click to expand...

A bit of context would help narrow down the problem; in any case you need to escalate that to the service center.
 
Method said:
Vox needs to protect themselves. Can't just allow the network to degrade by allowing everyone to download like mad while there are issues.

This is just for protection for IF there are issues that can be averted by shaping. Doesn't mean it will happen, just means they can if need be.
Click to expand...

Correct. Commonly during a network fault.
 
So is the 100gb special over, I also got that email and I checked my clientzone and I have the 150gb account now?
 
For all those, "I've lost my special price of R164 for the now 150GB". Scroll up and read.

IF your post is at the top of the forum screen
Then click on Page numbers above (your page number minus 1)
Read all posts on the page
If someone else already asked the question you want to ask then
Read and look for responses
If response found
Read
End IF
End IF
End IF
Else
You're Uninformed

Edit "Removed the word 'idiot' from the last line due to offending some people"
Edit 2 "Fixed grammer"
 
Last edited:
Vox made an error in the customer communication yesterday, inserting default subs instead of actual subs being paid.
100GB & 300GB promo prices stay as is i.e R 164/ 100GB (actually 150GB now) and R 485 / 300GB (actually 400GB now).
Follow up comms being formulated as I type...by someone else.
 
benitok said:
For all those, "I've lost my special price of R164 for the now 150GB". Scroll up and read.

IF your post is at the top of the forum screen
Then click on Page numbers above (your page number minus 1)
Read all posts on the page
If someone else already asked the question you want to ask then
Read and look for responses
If response found
Read
End IF
End IF
End IF
Else
Your an idiot
Click to expand...

Wow - I am a prospective client of Vox but if this is the kind of ridicule someone gets for querying something, I definitely will be going somewhere else.
 
DonaldMickey said:
Wow - I am a prospective client of Vox but if this is the kind of ridicule someone gets for querying something, I definitely will be going somewhere else.
Click to expand...

LOL

Don't be dense.
That's a joke that you are choosing to take personally.
And what has an ISPs clients got to do with the ISPs service?

I mean f-it you make it sound like VOX posted that reply.
 
DonaldMickey said:
Wow - I am a prospective client of Vox but if this is the kind of ridicule someone gets for querying something, I definitely will be going somewhere else.
Click to expand...

The only actual VOX representatives in this forum are cvanwie and Voxy. Everyone else is unassociated with the company. This is a public forum.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X