Vumatel and MindtheSpeed Any Help?

initroot

Senior Member
Joined
Jul 30, 2011
Messages
882
I've been struggling with my fibre network, have 20/20 with MindTheSpeed under Vumatel.

My download speed has degraded to the degree where I can barely open pages sometimes. I've logged a query and followed their instructions, clearly shows there is an issue.
However, Vumatel keeps insisting that I have my router connected and refused to use the speedtests. Is there anything I can do?
I've sent photos and tracert commands clearly showing its not there.
 
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