Vumatel outage ?

Simple solution really … I am deducting R42 per day for non service from my ISP bill this month.
Let them feel the pain where it matters.
 
tibbydudeza said:
Simple solution really … I am deducting R42 per day for non service from my ISP bill this month.
Let them feel the pain where it matters.
Click to expand...
Would be nice if this was possible. Remember you signed a one-sided contract with them which means you HAVE to pay each month for a service they MIGHT deliver. Same goes for any other SA company as well.
 
I've requested a refund for the affected days. Not expecting anything, but it's a matter of principle I feel.
 
TheSlinger said:
I've requested a refund for the affected days. Not expecting anything, but it's a matter of principle I feel.
Click to expand...



Good Day there,

Thanks for your mail.

We are only able to credit if there is any connection issue for continuous 24hours.

Thank you !

Afrihost.com
Pure Internet Joy!
 
livw88 said:
Would be nice if this was possible. Remember you signed a one-sided contract with them which means you HAVE to pay each month for a service they MIGHT deliver. Same goes for any other SA company as well.
Click to expand...

I am sure the national consumer commission have a totally different view of this matter.
Anti consumer contracts can be challenged and invalidated if needed … we just need people to take this matter all the way.
 
TheSlinger said:
We are only able to credit if there is any connection issue for continuous 24hours.

Thank you !

Afrihost.com
Pure Internet Joy!
Click to expand...

Not a surprising canned response … but the consumer protection act is much more throrough in this regard when it comes to "quality service".

A refund is mandatory if this is breached.
 
1550135183552.png

It seems clear to me what they promise and what can be considered "reasonable" down time.
5 days is patently way exceeding the description of the word "reasonable".
 
https://mybroadband.co.za/news/fibre/295862-why-vumatel-had-downtime-this-week.html



Why Vumatel had downtime this week

Bradley Prior14 February 2019



Vumatel customers told MyBroadband that the network had been down for an extended period earlier this week after load-shedding took place.

On Tuesday, Vumatel tweeted that “due to the number of suburbs that are being load-shed at once in CPT, we are experiencing longer than normal delays to restore fibre services when power is restored”.

“When the power was restored after Stage 4 load-shedding, a huge amount of customer end points attempted to simultaneously reconnect and this resulted in a minimal delay in the restoration of some customers’ services,” Vumatel commercial director Simon Butler told MyBroadband.

Butler added that Vumatel has measures in place to deal with issues caused by load-shedding.

“Every POP on Vumatel’s national network has backup power with sufficient capacity to remain powered throughout Stage 4 load-shedding,” said Butler.

“Customers who have alternative in-house power sources will therefore be able to remain connected, assuming that their selected Internet service provider also has the necessary backups in place.”

Butler added that users with their own power sources should not suffer a load-shedding-induced loss of service.

“If a customer has back-up power in their home, then they can expect to stay connected during load-shedding, however, should a customer not have back-up power at home, they may experience a minimal delay in the restoration of their internet service post load-shedding.”

Downdetector‘s graph showing reports of Vumatel downtime on Tuesday is below.

----------------
Back-up power / UPS they say...
 
joshuatree said:
https://mybroadband.co.za/news/fibre/295862-why-vumatel-had-downtime-this-week.html

Butler added that users with their own power sources should not suffer a load-shedding-induced loss of service.

“If a customer has back-up power in their home, then they can expect to stay connected during load-shedding, however, should a customer not have back-up power at home, they may experience a minimal delay in the restoration of their internet service post load-shedding.”


----------------
Back-up power / UPS they say...
Click to expand...


If you see above - The status of that is:
1550136366794.png
 
Wouldn't it be nice to have just one honest transparent service provider.

"Sorry folks, we fcked up royally, we have egg on our face and all the outrage is deserved."
 
joshuatree said:
https://mybroadband.co.za/news/fibre/295862-why-vumatel-had-downtime-this-week.html



Why Vumatel had downtime this week

Bradley Prior14 February 2019



Vumatel customers told MyBroadband that the network had been down for an extended period earlier this week after load-shedding took place.

On Tuesday, Vumatel tweeted that “due to the number of suburbs that are being load-shed at once in CPT, we are experiencing longer than normal delays to restore fibre services when power is restored”.

“When the power was restored after Stage 4 load-shedding, a huge amount of customer end points attempted to simultaneously reconnect and this resulted in a minimal delay in the restoration of some customers’ services,” Vumatel commercial director Simon Butler told MyBroadband.

Butler added that Vumatel has measures in place to deal with issues caused by load-shedding.

“Every POP on Vumatel’s national network has backup power with sufficient capacity to remain powered throughout Stage 4 load-shedding,” said Butler.

“Customers who have alternative in-house power sources will therefore be able to remain connected, assuming that their selected Internet service provider also has the necessary backups in place.”

Butler added that users with their own power sources should not suffer a load-shedding-induced loss of service.

“If a customer has back-up power in their home, then they can expect to stay connected during load-shedding, however, should a customer not have back-up power at home, they may experience a minimal delay in the restoration of their internet service post load-shedding.”

Downdetector‘s graph showing reports of Vumatel downtime on Tuesday is below.

----------------
Back-up power / UPS they say...
Click to expand...

Nonsense....
 
TheSlinger said:
Good Day there,

Thanks for your mail.

We are only able to credit if there is any connection issue for continuous 24hours.

Thank you !

Afrihost.com
Pure Internet Joy!
Click to expand...
24 hours is BS, can't set a time to it.
Vuma terms and conditions state they can't be held to account for 3rd party, it states nothing about them failing in regards to taking loss of power into account for their own network design.

You should have an easy enough win via CPA.

The question is whether a lawyer will be worth it. Maybe if you group with other customers it could be worth.
 
TheSlinger said:
I've requested a refund for the affected days. Not expecting anything, but it's a matter of principle I feel.
Click to expand...

I have asked AH for some free LTE data for the downtime, have yet to get a response from them
 
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