Web Africa ADSL general feedback

Thor187 said:
I need help with the payment methods... When I am on the accounts page I see only options for credit or debit card, but we do not run debits from our cards. The debit order will need to be setup via the bank.

Does web Africa make provision for this?
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Hi Thor187,

We offer Debit/Credit card and Debit order as payment methods. Drop our Billing team am email and they can assist.
 
whatwhat said:
I'm on 20MB, and need some advise.
Usage can vary from 500GB to 1TB a month, ranging from Xbox One games and NZB files mostly and currently on AH Business.
There is no streaming, since AH cannot do that.

I've read the last few pages, but just need to get an idea of what package would be good for me?

Capped 300 or 400GB + unlimited 12-6 data. I don't know what my 6-12 usage is, so can adjust this accordingly.
Is there any value in looking at their uncapped offerings for 20MB?
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Hi Whatwhat,

Looking at your needs a Home capped 400gb account will be best and cheaper than going Business uncapped 20mbs. Upgrades are instant so you can always upgrade if your usage increases and downgrades must be done before the 20th of the month to take effect at the start of the next.
 
Aquiva said:
Can anyone help me? Since moving to WA my speedtests show 50% my line speed, this is confirmed by my downloads. This is only until about 5pm then returns to normal. I am on Capped Home, but I thought this package does not get shaped?
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Have you taken this up with our support team yet? If not PM me your account details so I can assist.
 
SaulBW said:
Getting some of the worst international speeds on WA since upgrading to a 40meg line...

Line: 40Mbps - Vox Telecom
Data: Web Africa - Home Capped Pro (Unshaped)

2775505624.png
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In contrast, using a Vox data account:

2775478677.png
2775479110.png


What gives Web Africa?
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Hi SaulBW,

Are you still having issues? I checked with our network team and we have no reported issues especially with our international links.

If you still having issues please PM me your account details so I can get our team to assist.
 
vinnigepiet said:
Hey guys, can anyone help me? I am looking for info on the 4mb Business account:

How much can i download in one month(I usually do about 200-300 gig a month mostly via Torrent)?
When can i download torrents(best time to download in the day)?
Direct downloads, the best time in the day to download directly(HTTP e.g.) and how will it affect my rating?
How does the account perform when playing WoW, Dota 2, BF3/4?
How is streaming via YouTube, twitch. I read somewhere that Chevron said twitch is really great on WA but i think he is on 10mb Bus account ?
In general how do you rate the support?

feel free to drop a PM, don't want to clutter the feedback page with useless info when people actually have problems they want to have fixed.

Thanks!
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You can do that amount of usage monthly on a Business Uncapped 4mbps just as long as you schedule most of your downloads for 12-6am. By doing this is will free up the rest of the hours for your direct downloads as any usage between 06h00-00h00 will affect your rating.

The Business uncapped accounts are on the same profile as Home capped so the gaming, streaming etc is excellent when in the 'unaffected' rating. You can test the 2gb free account to see how it will perform when in the green zone.
 
JesseG said:
Okay, so is there any restriction on the business uncapped pro?
Can I download whenever I want and how much I want?
Is there any shaping at all?
Is anyone using this account that can provide some feedback?
Currently on the AH business but that's about to change, I don't mind paying extra, as long as I can do what I want whenever I want.....
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The Business Uncapped Pro is on the 2nd highest bandwidth priority profile so it will be affected by prioritisation but minimal.

How much data will you be using on a monthly basis and what speed account are you looking?
 
Hi All
i need desperate info ,
i have the standard telkom recently upgraded by telkom 2mbps line,i have used numerous isp's but still get pathetic speed, i'm lucky
if i get 80-100kbps , generally 30-40 or less
when i do a speed test it comes up with speeds of over 1 mbps
i generally download but like is said speeds are pathetic, what can i do as my isp whilst very helpful cannot find any fault i have done tracert tests and speed tests etc but to no use, what am i doing wrong, is it telkom or is it my isp?
 
@ angelican70 Trouble shooting an under performing line is a complicated process. Probably best to start a new thread.
 
angelican70 said:
Hi All
i need desperate info ,
i have the standard telkom recently upgraded by telkom 2mbps line,i have used numerous isp's but still get pathetic speed, i'm lucky
if i get 80-100kbps , generally 30-40 or less
when i do a speed test it comes up with speeds of over 1 mbps
i generally download but like is said speeds are pathetic, what can i do as my isp whilst very helpful cannot find any fault i have done tracert tests and speed tests etc but to no use, what am i doing wrong, is it telkom or is it my isp?
Click to expand...

With Telkom they prefer it if you do your big downloads over night.
 
angelican70 said:
Hi All
i need desperate info ,
i have the standard telkom recently upgraded by telkom 2mbps line,i have used numerous isp's but still get pathetic speed, i'm lucky
if i get 80-100kbps , generally 30-40 or less
when i do a speed test it comes up with speeds of over 1 mbps
i generally download but like is said speeds are pathetic, what can i do as my isp whilst very helpful cannot find any fault i have done tracert tests and speed tests etc but to no use, what am i doing wrong, is it telkom or is it my isp?
Click to expand...

What type of downloads are your doing p2p/nntp/http etc? Also since you posting here I take you are with us for your data. Which package are you on?
 
whatwhat said:
Yeah, even the 800GB at night would be a killer. The 400GB capped seems king, at R1199 per month it's cheaper than the equivalent business uncapped account and both have the same 12-6 download dance.

I understand the home uncapped is the bottom of the barrel in terms of shaping and performance, but is it really noticeable for NZB, VPN and http downloads during office hours? (i.e. when you have to work from home and VPN in)
Click to expand...

I'm currently using 200gb + 400gb for R599 capped account, moved at the beginning of December after wasting 6 weeks with CrystalWeb.

Very happy at the moment. Performance is as it should be for a capped, unshaped account. Office hours, after hours, whenever hours...

You should sign up to their 40gb + 50tb between 12am-6am (for the month of December only) for R149 and give it a test run.

http://www.webafrica.co.za/home/adsl/
 
oi webafrica you guys having issues with your news servers? been slow for last few days getting 120kbps where i normaly get around 800kbps
 
Sinister34 said:
oi webafrica you guys having issues with your news servers? been slow for last few days getting 120kbps where i normaly get around 800kbps
Click to expand...

Hi Sinister34,

No known issues with our news server. What time are you doing the downloading?

Is anyone else having issues?
 
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