Web Africa Home Uncapped Feedback

WebAfrica's uncapped account is absolutely perfect for my needs.

So far I've done around 70 gigs and I still have a 5 star rating.

Live streaming is flawless and the account does what it says it does.

@Chevron , thanks for your help when I was thinking of switching over.... I can't be happier :D
 
Hi all
i have just changed over from OW ( couldnt handle the issues anymore) to home uncapped 20mb
just wondered if anyone has any numbers as far as usage during the day (ex midnight-6am) to ensure i stay in the top star ratings to ensure good streaming, i keep my big downloads for after midnight

i do a fair amount of streaming in the early evenings from my seedbox and netflix/hulu

regards
roland
 
rolandos said:
Hi all
i have just changed over from OW ( couldnt handle the issues anymore) to home uncapped 20mb
just wondered if anyone has any numbers as far as usage during the day (ex midnight-6am) to ensure i stay in the top star ratings to ensure good streaming, i keep my big downloads for after midnight

i do a fair amount of streaming in the early evenings from my seedbox and netflix/hulu

regards
roland
Click to expand...

Welcome Roland! Glad to have you with us :D

How much data do you intend on using per month? We don't have any figures on what you are able to do per month on uncapped but the star rating system that runs on a 10 day rolling window so you just need to monitor how much data is used between 06h00-00h00 daily.
 
with the uncapped option, is ur rating affected if u download between 12-6am?
 
Bedford said:
with the uncapped option, is ur rating affected if u download between 12-6am?
Click to expand...

No any usage between 12-6am daily is download plus and will not affect your star rating.

Take a read through our KB article here for more info.
 
Awesome thanks, busy reading now. I wish u had an uncapped bolt on for those hours between 12-6. Almost an inbetweener for those that want an uncapped account but don't want the cost. Pretty much the experience I had over December, with that unlimited special u had on capped accounts.
 
I've been experiencing some crappy speeds.

Tracing route to www.webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 98 ms 199 ms 14 ms 196.38.74.246
4 13 ms 13 ms 12 ms cdsl1-umh-gi0-0-0-3102.ip.isnet.net [196.38.74.2
45]
5 13 ms 12 ms 12 ms 196.26.210.200
6 22 ms 22 ms 22 ms 196.38.74.176
7 40 ms 41 ms 48 ms cdsl1-ctn-cdsl1-rba.ip.isnet.net [196.38.72.159]

8 48 ms 40 ms 40 ms wa-is.isdsl.net [196.38.72.84]
9 40 ms 40 ms 41 ms wnls-hr1-vl-140.wa.co.za [41.185.1.2]
10 44 ms 43 ms 43 ms wnls-whmcs-web01.wadns.net [41.185.61.34]

Trace complete.
Click to expand...

Does this indicate exchange issues?
 
Arksun said:
I've been experiencing some crappy speeds.



Does this indicate exchange issues?
Click to expand...

Looks like. Could also be something on your network, bad wifi, bad line or bad router also.

So, process of elimination first :)
 
Arksun said:
I've been experiencing some crappy speeds.



Does this indicate exchange issues?
Click to expand...

Hi Arksun,

Looks like an exchange issue the because 2nd hop is timing out. Please, PM me your account details and I'll get our guys to take a look at it.
 
What kind of usage are folks typically getting on WA's home uncapped? I've done about 30GB @2Mbps in a week, which is pretty heavy I suppose. I'm on 2 stars with this, is that about typical?
 
cueball said:
What kind of usage are folks typically getting on WA's home uncapped? I've done about 30GB @2Mbps in a week, which is pretty heavy I suppose. I'm on 2 stars with this, is that about typical?
Click to expand...

Your stars won't go down if you schedule your downloads for midnight.
 
Most of the downloading is likely at that time already, there has been a lot of streaming during the day though. With back to normal work/school routine this will go away, so I guess I just need to wait it out. Might just switch to capped though, my usage isn't typically very heavy, I've just been using uncapped because I don't have to sit and count usage.
 
Hi

Can anyone comment on the performance of their 4mb uncapped? In regards to streaming 720p during the day (before midnight), downloads speeds during download plus etc. Also how much daytime streaming can be done before it starts effecting your star rating. Im trying to decide between a 4mb home uncapped or 4mb 150gb capped depending on performance. The capped option is with afrihost though.

Thanks
 
terra-byte said:
Hi

Can anyone comment on the performance of their 4mb uncapped? In regards to streaming 720p during the day (before midnight), downloads speeds during download plus etc. Also how much daytime streaming can be done before it starts effecting your star rating. Im trying to decide between a 4mb home uncapped or 4mb 150gb capped depending on performance. The capped option is with afrihost though.

Thanks
Click to expand...

I have been using their 4mbps Home Uncapped service since the beginning of this month. I have to report that it has been a much better experience since moving from MWeb. Youtube works epic. 720p no problems and it even does 1080p during offpeak hours.
 
I'm on home uncapped 2mbs. Speeds are terribly slow for the last week. YouTube buffers at 144p. The internet is barely usable. Bit speedtests show full speed. WebAfrica support asked for traceroutes and then say that there is congestion at the exchange and they are working on it.

However test accounts with other ISPs run at full speed.

Please assist
 
Suspect99 said:
I'm on home uncapped 2mbs. Speeds are terribly slow for the last week. YouTube buffers at 144p. The internet is barely usable. Bit speedtests show full speed. WebAfrica support asked for traceroutes and then say that there is congestion at the exchange and they are working on it.

However test accounts with other ISPs run at full speed.

Please assist
Click to expand...

Hi Suspect99,

So sorry for the extremely long delayed response :( Is this issue still ongoing, if it is, can you please PM your account details so I can assist?
 
WebAfrica Helper said:
Hi Suspect99,

So sorry for the extremely long delayed response :( Is this issue still ongoing, if it is, can you please PM your account details so I can assist?
Click to expand...

Web Africa have switched me to a capped account at my request which seems to have cleared the issues. They say it's congestion at the exchange.
 
Suspect99 said:
Web Africa have switched me to a capped account at my request which seems to have cleared the issues. They say it's congestion at the exchange.
Click to expand...

Hi,

We're glad to hear switching to the capped service has cleared this issue but please le me know if this issue persists or reoccurs again.
 
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