Web sQuad ISP - Feedback Thread #2

Good morning @websquadza ,

It looks like IPv6 died again around 8:25 this morning:

> traceroute6 -I -l www.websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
1 2c0f:f030::1000:402 (2c0f:f030::1000:402) 2.857 ms 2.980 ms 2.942 ms
2 2c0f:f030::1000:401 (2c0f:f030::1000:401) 4.460 ms !N 4.450 ms !N 4.656 ms !N
 
JohnHay said:
Good morning @websquadza ,

It looks like IPv6 died again around 8:25 this morning:

> traceroute6 -I -l www.websquad.co.za
traceroute6 to websquad.co.za (2c0f:f030:6040:2::75) from 2c0f:f030:203:6f8:230:18ff:fecd:7343, 64 hops max, 20 byte packets
1 2c0f:f030::1000:402 (2c0f:f030::1000:402) 2.857 ms 2.980 ms 2.942 ms
2 2c0f:f030::1000:401 (2c0f:f030::1000:401) 4.460 ms !N 4.450 ms !N 4.656 ms !N
Click to expand...
It got fixed around 12:40.
 
websquadza said:
Evening, thanks for reaching out. There are currently some issues on NLD paths, and with your service terminating in CPT, it is affected by the same. I've followed up on our JHB handover again.
Click to expand...

Maybe we swap my FF for Openserve ?
 
The Internet keeps dropping every couple of minutes and then returns, happened a few times. Vumatel Randpark. Anyone else?
 
The vuma network in the area is degrading so quickly. Everyone is down again (I've opened a ticket), but people have been complaining about connectivity issues on other ISPs for weeks now
 
@websquadza

Please help.

Ticket #516074 - Open for 3 days now. I made payment via Payfast like I have been doing for the past 4.5 years.
Payment is reflecting on my bank account but it is not reflecting on the websQuad Portal and now my account has been marked as overdue.
Please don't disconnect me becasue of this issue.

Ticket #654772 - Open since 14 July.
I would like to buy more services from you but I am not getting any joy at all. Should I be looking around for a new ISP?
 
@websquadza - passing through to thank you and Norah and the rest of the team for the great swop from FF to Openserve that you facilitated - honestly it exceeded my expectations even though i've always had great experiences with you guys. Comms has been great, SLA have been beaten and all round its been a truly amazing process - thank you!!!!!
 
craig1606 said:
@websquadza

Please help.

Ticket #516074 - Open for 3 days now. I made payment via Payfast like I have been doing for the past 4.5 years.
Payment is reflecting on my bank account but it is not reflecting on the websQuad Portal and now my account has been marked as overdue.
Please don't disconnect me becasue of this issue.

Ticket #654772 - Open since 14 July.
I would like to buy more services from you but I am not getting any joy at all. Should I be looking around for a new ISP?
Click to expand...
Afternoon, sorry to hear you've not had luck on these tickets. Typically when the payfast sync breaks for a transaction, the team need to run a few manual verifications and then update our end. I've nudged the accounts team to check on the status of your enquiry and update the ticket.

Regarding your second ticket, I see there's been some comms missed. I've asked the person assisting to contact you directly quickly
 
DarkSt0rm said:
The vuma network in the area is degrading so quickly. Everyone is down again (I've opened a ticket), but people have been complaining about connectivity issues on other ISPs for weeks now
Click to expand...
Howdy, willl try find out more about what's happening, and what corrective measures are underway
 
Mzezman said:
@websquadza - passing through to thank you and Norah and the rest of the team for the great swop from FF to Openserve that you facilitated - honestly it exceeded my expectations even though i've always had great experiences with you guys. Comms has been great, SLA have been beaten and all round its been a truly amazing process - thank you!!!!!
Click to expand...
Thank you very much for the positive feedback! I've shared with Norah and the team!
 
I am strongly considering this ISP.
The feedback out there is pretty good.
They're a bit more expensive than my current ISP but also I see what my current ISP has been up to- shafting me of course.
Also my current ISP claims I am on a certain speed package which actually does not exist with the FNO.

My current ISP also just ignores me, especially when it comes to payment.
 
PaulMurkin said:
I am strongly considering this ISP.
The feedback out there is pretty good.
They're a bit more expensive than my current ISP but also I see what my current ISP has been up to- shafting me of course.
Also my current ISP claims I am on a certain speed package which actually does not exist with the FNO.

My current ISP also just ignores me, especially when it comes to payment.
Click to expand...
Thank you. If you have any questions, you're welcome to reach out, here or via PM.
 
websquadza said:
Thank you. If you have any questions, you're welcome to reach out, here or via PM.
Click to expand...
My current ISP claims I am on 200/200. Checked with the FNO, and it's actually 150/150, so they used that as an excuse to rape my wallet.
1728373852367.png

How do we solve the issue of getting another line (from you) installed on the existing glass, while the old ISP is still active so as to avoid days of downtime which would be caused when the existing ISP releases the existing line and between when you can get the FNO to complete the install.
 
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